Krishnakanta Bhattacharya is applying for the position of Duty Manager. He has over 6 years of experience in front office roles at hotels like Vivanta By Taj Fisherman’s Cove Chennai and Grt Nature Trails sky Rocca Yercaud. He has strong verbal and interpersonal skills as well as the ability to work independently and in a team. His experience includes handling reservations, check-ins, check-outs, and guest requests. He is proficient in English, Hindi, and Bengali.

1. RESUME
Krishnakanta Bhattacharya
Permanent Address: Kanchgoria, Karui, Arambagh, Hooghly,
West Bengal - 712615
Present Address: Cove long Beach, Kanchipuram Dist. Chennai – 603112
Email ID- krishna.anticlock@gmail.com
Mobile No: 09940238399
Post Applied For: Duty Manager
Personal Skills and Competencies:
 Strong Verbal and Interpersonal Skills.
 Well organized with a good sense of time-management skills.
 Ability to work with in a team as well as independently.
Objective:
Looking for a Position in a reputed establishment. Seeking for a position where I can utilize
my Knowledge and experience to fulfil mutual goals.
Educational Qualifications:
1. M.Sc. Hotel Management completed from NIAS (Nalanda Institute of Advanced
Studies) Syndicate, Kolkata, Salt lake West Bengal under PUT (Punjab Technical
University) in 2011.
2. B.A. Hons (political Science) Completed from Netaji Mahavidyalaya under Burdwan
University 2008.
3. Higher Secondary Completed from Batanal Union High School in 2005.

2. 4. Secondary completed from Batanal union High School (Higher Secondary) under West
Bengal Board of Secondary Education in 2002.
Working Experience:
1. Vivanta By Taj Fisherman’s Cove Chennai
Designation: Front Office Team Leader from 01st May 2014 to Till Date
Responsibilities:
 Handle the Shift to co – operate with Duty Manager & Associate & Other Department.
 Act as a shadow Duty Manager in absence of Duty Manager on shift.
 Handle reservation quarries in absence of reservations.
 Welcoming the Guest with a positive attitude at the time of Check in.
 Following the Check in procedure and allocating the room as per guest preference and
escorting to the respected rooms.
 Using suggestive selling techniques in up selling to increase the revenue of hotel.
 Handling guest complaints and providing effective solutions for the guest.
 Updating the guest Complaint at complaint register, PMS and update everyone
through FCS Message service.
 Managing the Guest History system effectively.
 Monitoring with KPI scores and Follow up with Arrival control Sheet and Departure
Control Sheet.
Designation: Sr. Front Office Associate from 01st May 2013 to 30th April 2014
Responsibilities:
 Handle cashier desk, Prepare Final invoice for Group, F I T as per Guests Requests.
 Close invoices for the day with all respective supporting and hand over to Accounts
department for further clarification.
 Maintaining regular contacts with corporate guest and building strong relationship.
 Does day ending for POS, Checking rate variance report, Checking all the bills and
coordinate with night auditor and do all effective works to run Night Audit.
 Closing packages (BTC, Travel agent etc.) as per requirement for hassle free departure
for the day.

3.  Monitoring the Guests Feedbacks updates and frontline feedback on daily basis and
implementing the corrective measures to enhance the guest experience.
 Organizing any special requests from the in-house guests in coordination with other
departments.
Designation: Front Office Associate from 01st May 2012 to 30th April 2013
Responsibilities:
 Report to Duty Manager and allocated my job and responsibilities for the day.
 Overseas daily front desk activities. Maintain clean & tidy appearance of all front desk
staffs.
 Make sure all stationeries are kept ready to use for smooth operation for the shift.
 Handling Departures and Arrivals for the day following Brand standard.
 Helping the colleagues in process to increase speed of total work & guest satisfaction.
 To produce all the documents as needed.
 Ensure all the Cash handling & accounts transactions in the department are going in a
smooth way.
2. Grt Nature Trails sky Rocca Yercaud
Time Period: 25th October 2011 – 03rd April 2012.
Designation: Front Office Associate
Responsibilities:
 Handling telephone calls outbound and inbound.
 Take care of reservations (F I T, Group, Conferences).
 Blocking the rooms for arrivals of the day as per guest Preferences.
 Handling Arrivals & Departures for the day.
 Coordinating with Housekeeping & Room service Departments for fine making of VIP
arriving rooms, placing fruit baskets & other amenities.
 Coordinating with Reservation for the day’s position & for making Group Registration
Card if any Group expected for the day.
 Maintain all the registers up to date.
 Checking bills for the day, closing batch for the day for EDC Machine, Doing Night Audit.

4. Industrial Exposure Training:
 I have completed my 22 Weeks industrial training from Swissotel Kolkata Neotia Vista
from 11.10.2010 – 28.02.2011.
 Participated in Casual Training at Hyatt Regency Kolkata, ITC Sonar Kolkata.
Computer Skills:
 Have knowledge in Microsoft Word, Outlook, Excel, Power Point and Usage of
Internet.
Software Skills:
Winhms, Amadeus (Property Management System)
Additional Information:
 Adjustable to any kind of culture & Climatic Conditions.
 Proficient in three languages (ENGLISH, HINDI, BENGALI) speak, Read &Write.
Personal data:
 Name : Krishnakanta Bhattacharya
 Father’s Name : Rabindranath Bhattacharya
 Sex : Male
 DOB : 01.07.1987
 Marital Status : Single
 Physically Challenged : Normal
 Height : 6ft
 Weight : 70 kg.
Declaration:

5.  I declare that the above facts given by me are true to the best of my knowledge and
belief.
Place: Chennai
Date: 05-09-2014 Krishnakanta Bhattacharya.