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Vishesh arya
- 1. Vishesh Arya Mobile:- +91-8800965595 Email: - vishesh.arya@gmail.com Skype id: - vishesh.arya78 PROFESSIONAL PROLOGUE :- A. Service industry professional with over 11 years of experience in F/O operations reservations & revenue Management. B. Extensive experience in Front Office Operations, Room Sales, supervising & managing Teams & Resource Planning. C. Managing & implementing effective control measures for cost effective functioning of Team. D. Problem solving / Decision making skills with the ability to work in multi cultural environment. EXPERIENCE CHRONOLOGY :- July 2014 to till date Hotel Mosaic Noida, INDIA Front Office Manager Jan. 2011 to July 2014 Hotel Mosaic Noida, INDIA A. F.O.M. / Duty Mgr. Oct. 2009 to Dec. 2010 Clarks Exotica Bangalore, INDIA Duty Manager Nov. 2008 to Sep. 2009 Fortune Park JP Celestial, Bangalore, INDIA Front office executive Mar. 2006 to Oct. 2008 Hotel Holiday Inn Agra, INDIA Front office assistant
- 2. 1. Hotel MosaicNoida INDIA ( Preffered Hotel Group ) . Front Office Manager :- Job Profile :- • Controlling Daily performance and managing room rates & inventory via P.M.S. / Channel Manager / Booking Engine & G.D.S. ( Synxis ) to maximize the revenue & occupancy through revenue management. • Monitoring city events & rate comparison for all competitor hotels via Daily Business Report / channel manager / Booking Engine and implementing the best possible strategy to maximize revenue. • Implementing / Floating Packages / Deals via OTA / Channel Manager / Booking Engine according to occasions & Events. • Maintaining healthy relationship with P.S.U. & handling their Requirements, Preferences & design the package according to their need. • Preparing Monthly revenue analysis reports / Competitors performance / Budget Comparison via M.T.D. & Y.T.D Revenues. • Preparing monthly Business performance report / Revenue contribution from Offline ( Sales ) & Online ( OTA ) Channels. • Maintaining healthy relations with F.R.R.O. & help the guest in resolving issues related to F.R.R.O. • Conducting regular trainings for the staff to enhance their knowledge & skills for future growth & help them to perform like a multi - tasker. • Maintain regular contacts with corporate and individual customers, and build strong relationships with them. • Ensuring all operational standards procedures and systems for guest safety and security followed as per S.O.P. • Co ordination operations with Concierge, Travel Desk and any other sub departments for smooth operations. • Maintaining special guest gesture policies especially in case of long stay, high-rater, V.I.P. & repeat guests. • Monitoring Guest History System and updating for repeat guests with their choices to ensure that they should get “wow factor” in their next visit . • Regular monitoring of GSTS and guest feedback replies for online / offline reviews via OTA extranets & Trip advisor for prompt, efficient and accurate service to all guests & prepares “Guest Feedback Analysis Report”.
- 3. 2. Clarks ExoticaBangalore, INDIA ( Clarks Group Of Hotels ) . Duty Manager :- Job Profile :- • Plan for V.I.P. arrivals & departures & meet, greet the guests. • Prepare welcome letter before arrival and take guest feedbacks for services at departure. • Explains the facility available in the hotel to all the guests to help increasing of Revenue. • Deals with all guest related complaints within the hotel, work on it in a efficient way with Quality of good & proper decision making skills in a lesser time. • Keeping guest history system to aware about the repeat guest for recognizing & his like, dislike, Preferences & problems. • Takes full responsibility as manager on duty for the whole hotel takes care about log incidents as they occur and ensure follow ups are completed. • Taking care of hotel position, overbooking, sold out dates, revenue details, budget, and all front office & reservation operations. 3. Fortune Park JP Celestial Bangalore, INDIA ( ITC Welcom group of hotels ) . Front Office Executive :- Job Profile :- • Take care of groups & fit. room blockings & arrangements. • Take care of budget, allowances, paid outs, cash etc. • Find out the payment details of companies. • Take care of occupancy forecast at least 1month. • Resolve the guest problems in a positive way. • Take care the arrangements of vip arrivals & departures.
- 4. 4. Hotel HolidayInn Agra, INDIA (Intercontinental hotel group) . Front office assistant :- Job Profile :- • Take care of C-in, C-outs, C-forms arrival departure entries. • Take care of Cash handling, foreign currency exchange. • Explains all the hotel facilities and timings for outlets, bar, gym, spa etc. • Taking care of reservations by phone/mail/fax etc. Salary Bifurcation:- Current Gross Salary :- INR. 44,800/- Expected Gross Salary :- INR. 58,000/- * Joining period – 20-30 Days. INTERNSHIP / TRAINING :- 6 Months industrial training in “ THE CLARIDGES NABHA PALACE MUSSOORIE ” IN 2004-05. ACADEMIC CREDENTIALS :- 1. P.G. Diploma in Hotel Management I.H.M. Gwalior, in 2004-05. 2. Bachelor’s in Commerce from Jiwaji University Gwalior in 2002. TECHNICAL PROFICIENCY :- 1. Handling Rate Gain ( Channel Manager ) , Booking Engine & G.D.S. ( Synxis ) . OTA Extranets & IDS 6 I (PMS) .
- 5. 2. Knowledge MSWord / MS Excel etc. PERSONAL DETAILS :- Father’s Name :- Mr. V. P. Arya . Permanent Address :- 3B /39, New Colony, Birla Nagar, Gwalior-4, (M.P.) INDIA. Date of Birth :- 01/12/1978. CURRENT ADDRESS :- C- 89, First Floor Sector – 20, Noida. PIN – 201301. REFERENCE :- Mr. Anish Srivastava. Corporate D.G.M. Sayaji Hotels. Mob. +919560097162. (VISHESH ARYA)
- 6. 2. Knowledge MSWord / MS Excel etc. PERSONAL DETAILS :- Father’s Name :- Mr. V. P. Arya . Permanent Address :- 3B /39, New Colony, Birla Nagar, Gwalior-4, (M.P.) INDIA. Date of Birth :- 01/12/1978. CURRENT ADDRESS :- C- 89, First Floor Sector – 20, Noida. PIN – 201301. REFERENCE :- Mr. Anish Srivastava. Corporate D.G.M. Sayaji Hotels. Mob. +919560097162. (VISHESH ARYA)