This document is a curriculum vitae for Ahmed Abdelaziz Ahmed Elmekkawi, an Egyptian national born in 1981. It outlines his work experience in various front office roles for hotels in Egypt and Qatar from 2008 to the present, including his current role as Assistant Front Office Manager. It also lists his education, training, computer skills, languages, and contact details.

1. Curriculum vitae
Ahmed Abdelaziz Ahmed Elmekkawi.
(Sinbellawin – Dakahlia - Egypt)
D. O. B : 02.12.1981
+201226400350 +201007721422
ahmedaziz81@hotmail.com
https://www.linkedin.com/pub/ahmed-elmekkawi/91/29b/542
Skype zizo08080800 | Google Talk zizo08080800@gmail.com
Career Objectives:
I hope to always be part of quality-oriented organization where my analytical and revenue-generating
skills will continue to be developed and put to good use, and I may continue on my progressive career
path.
WORK EXPERIENCE
August 2015 – Till Present Act. Asst. Front Office Manager
Sea Group Resorts, Sharm El Sheikh (Egypt) – Sea Club Resort
▪ Manage operation of the Front desk including Cashier.
▪ Ensure that policies and procedures are complied with the highest standard of service and guest satisfaction.
▪ Review room availability status, room blockage and special requests on a daily basis.
▪ Monitor open and close on day status to maximize room revenue and demonstrate the concept of yield
management.
▪ Ensure that budget and cost effectiveness at the Front Desk is achieved.
▪ Handle guest complaints and review compliments.
▪ Familiarize with Front Office policies and procedures and special rate & programs.
▪ Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff.
▪ To take rounds in the entire hotel areas, front of the house or the heart to ensure that all the operations are in
order.
▪ To coordinate with the receptionist of the night shift all the guest movements for arrivals, departures.
▪ To have a physical check for the pre allocated rooms yet to check in.
▪ Update the other department with information related to occupancy.
▪ Handle any room reservation requests after the working hours of the reservation office.
Page 1 / 3
Seeking a long-term career opportunity with a multinational company in the hospitality service field
whereby my experience, communication skills and interpersonal skills could be strengthened and
further developed.
A strong communicator, articulate and enthusiastic with well-developed interpersonal skill, highly
motivated results oriented with years of progressive supervision and managerial growth. Works well
with customers and employees and can relate effectively at all levels.
I am hard working and dedicated individual with varied experience in the hospitality industry; in
particular I have strong analytical strategic planning skills, which are not detached from a genuine
desire to present guests with the best service and a most memorable experience.

2. May 2014– May 2015 Night - Duty Manager
Al Bandary Hotel Management, Doha (Qatar) – Doha Downtown Hotel
▪ Reports directly to and communicates with the Front Office Manager on all pertinent matters affecting guest service
and hotel operations.
▪ Provides functional assistance and direction to all departments.
▪ Cooperates, coordinates and communicates with other hotel departments as required.
▪ Reacts to situations to ensure guests receive prompt attention and personal recognition throughout the hotel.
▪ Responds to guest needs and resolves related problems maintaining record for management.
▪ Inspects front of house and back of house, lobby, front entrance and rooms regularly for cleanliness.
▪ Monitors appropriate standards of conduct, uniform, hygiene and appearance of staff.
▪ To take rounds in the entire hotel areas, front of the house or the heart to ensure that all the operations are in
order.
▪ To coordinate with the receptionist of the night shift all the guest movements for arrivals, departures.
▪ To have a physical check for the pre allocated rooms yet to check in.
Jul 2013–Mar 2014 Front Office Supervisor
Baron Hotels & Resorts Egypt, Sharm El Sheikh – Baron Palms Resort
▪ Supervises the efficient operation of the reception area, counter and the back office to be always well organized.
▪ Ensure that unauthorized people, staff from other departments is using any of the front office equipment.
▪ Follow up on updating all the information related to hotel activities, promotions entertainment, excursions.
▪ Ensure that all staff members report on time for their duties in clean, smart, and neat appearance.
▪ Maintain good coordination among the sub section of the front office in order to the benefit the overall operation.
▪ Revise all the reservation correspondence, with all guest requests and preferences at least a day in advance.
▪ Revise the room rate charged to the guest folios according to the contract applied before the night auditing.
▪ Assisting the guest for all their inquiry and requirements.
Jul 2011–Jul 2013 Front office Shift Leader
Baron Hotels & Resorts Egypt, Sharm El Sheikh – Baron Palms Resort
▪ Follow up on any pending or left items work from the previous shift.
▪ Ensure that the arrival reservation file is accurate, having all the information and details needed.
▪ Revise all the reservation correspondence, with all guests’ requests and preferences.
▪ Handle all guest requests, and assist to their requirements.
▪ Handling of guest room keys carefully, and not to be given to unauthorized persons.
▪ Assisting the guest for all their inquiry and requirements, and guest check in.
▪ Update the other department with information related to occupancy.
▪ Handle any room reservation requests after the working hours of the reservation office.
Jan 2010–Jul 2011 Guest Service Agent
Baron Hotels & Resorts Egypt, Sharm El Sheikh – Baron Palms Resort
▪ Check on the arrival and departure movements.
▪ Follow up on any pending, or left items, work from the previous shift.
▪ Follow all the standards when handling any kind of reception activities.
▪ Ensure that the arrival reservation file is accurate, having all the information and details needed.
▪ Handle all guest requests, and to assist to their requirements.
▪ Handling of guest room keys carefully, and not to be given to unauthorized persons.
▪ Complete all the required detailed information on the registration cards.
Page 2 / 3

3. Curriculum vitae
Sep 2008–Jan 2010 Telephone Operator
Park Inn by Radisson Blu - Sharm El Sheikh – Rezidor Hotels & Resorts
▪ Explain all the facilities available in the hotel in details, as well as the entire feature that the guest will have in his
room in case of inquiries from an outside guest.
▪ Promote the facilities available in the hotel first, then in the city.
▪ Follow the telephone handling standards to be used regarding answering standards, putting the guest on hold,
transferring calls, paging procedures.
▪ Coordinate with the front office for a specific wake call arrangements ahead of time and to follow for compilation.
▪ Maintain the department log book for all incidents that need to be handed over from shift to another, including the
sales revenue, out of order equipment ….etc.
EDUCATION AND TRAINING
PERSONAL SKILLS
Computer Skills Microsoft Widows, Microsoft Office, Outlook (All Versions)
Opera, Fidelio, Micros (All Versions) & Internet...
Training Skills FRONT OFFICE SKILLS DEVELOPMENT. (By AHLA Organisation)
TRAIN THE TRAINEE. (By AHLA Organisation)
FRONT OFFICE UPSELLING SKILLS. (By AHLA Organisation)
MARKETING IS EVERBODY’S JOB. (By AHLA Organisation)
FRONT OFFICE MANAGEMENT. (By AHLA Organisation)
STRATEGIC MANAGEMENT. (By AHLA Organisation)
HACCP TRAINING. (By AHLA Organisation)
YES, I CAN (By Rezidor Hotels & Resorts)
HANDELLING GUEST COMPLAINS. (By Rezidor Hotels & Resorts)
LEADERSHIP SKILLS. (By Rezidor Hotels & Resorts)
TELEPHONE MANNERS. (By Rezidor Hotels & Resorts)
FIRE FIGHTING & EVACUATION. (By Rezidor Hotels & Resorts)
FIRST AID. (By Rezidor Hotels & Resorts)
Page 3 / 3
1998–2003 Licentiate degree, English Language and Literature, General
Faculty of Arts - Mansoura University.
Mother tongue(s) Arabic
Other language(s) UNDERSTANDING SPEAKING WRITING
Listening Reading Spoken interaction Spoken production
English Fluent Fluent Fluent Fluent Fluent
French Fair Fair Fair Fair Fair
Italian Fair Fair Fair Fair Fair
Russian Fair No Fair Fair No