Islam Mokhtaar is a Front Desk Shift Leader at the Radisson Blu Sharm El Sheikh hotel in Egypt with over 8 years of experience in hospitality. He has a Bachelor's degree in German-English from Ain Shams University. His experience includes roles as a Receptionist, One Touch Service Agent, and Sales Agent. He has strong communication skills in Arabic, English, German, and Russian. Islam is proficient in Microsoft Office, hotel operating systems, and customer service. He aims to provide excellent service to guests and meet or exceed their expectations.

1. Curriculum Vitae
First Name: Islam
Family Name: Mokhtaar.
Date of birth: 09 Jan,1989
Elqalioubia – Egypt
Tel: +2 (0) 12 71 49 89 77
Email: ISLAM.MOKHTAR31@YAHOO.COM
Education:
- Faculty of Al-alsun Ain Shams University, German-English department graduation year
2010/2011.
Experiences:
-Front desk Shift Leader in Radisson Blu Sharm El sheikh (December 2012 till Now).
 Check the VIP arrival and departure list.
 Meet the guest expectation by providing with Yes I Can spirit.
 To make sure that VIP rooms are clean and provided with amenities.
 To ensure the hotel outlets and areas clean and tidy
-Receptionist at Radisson Blu Resort Sharm El Sheikh (November2012 till December 2014).
To be well-acquainted with the arrival and departure, well-updated on hotel policy and procedures to
meet guest expectation and provide the guest hotel with information to maximize the hotel sales and
revenue.
- One Touch Service Agent in Radisson Blu Resort Sharm El Sheikh (Dec 2010 till November 2012)
Telephone handling standard and manners by answering calls, transferring calls, calls on hold, privacy
of the guest, offering help and taking messages.
- Sales Agent in United Submarine (Aqua Scope) in Sharm El Sheikh (September2010tillDecember2010).
- Customer Service agent in German Telecom Company (May 2008 till August 2010).
Courses:
 YES I CAN course with its fruitful impacts inside the Tourism field at all.
 Front office skills certified by ministry of tourism .
 German language improvement course.
 English language improvement course.
 ICDL certificate.
 Fire Fighting Training.

2. Languages:
Arabic : Mother tongue
English : Good speaking, reading, writing and understanding.
German : Fluent speaking, reading, writing and understanding.
Russian : Good speaking (hotel experience).
Professional skills:
 Excellent communication skills (Visual-Vocal-Verbal).
 Have a great ability to work under pressure
 Hard-worker appreciating team work spirit.
 Dealing with the others in an effective manners
 Very well-acquainted with Microsoft office and internet world.
 Very well-acquainted with hotel system opera (4) –Comsys and micros systems.
 Razidor Program Yes I Can which has a fruitful impact to the tourism sector by providing
whatever possible for guest satisfaction.
 Front office skills training promoted by Ministry of tourism
DUTIES & RESPONSABILITES:
 Provides value added service to customers by doing whatever is reasonable and possible to
meet or exceed customer expectations.
 Communicates effectively with customers, co-workers and supervisors
 Demonstrates teamwork by co-operating, assisting co-workers as needed meets Yes I Can
Service standards
 Adheres to hotel policies & procedures.
 attends work on time as scheduled
 follows hotel standards regarding personal hygiene to minimizes dangers by following all safety
rules and regulations.

3.  Checks the daily arrival- and departure list.
 Respond to guest requests for information about the hotel and its surroundings.
 Is aware, at all times, of current room status and room availability.
 Is fully aware of the hotel service concepts.
 Is fully aware of, and know how to handle, all current and future hotel promotions.
 .Minimizes loss of revenue by adhering to all established credit procedures.
 Ensures that guest mail and messages are delivered promptly.
 Handles difficult situations effectively.
 .Demonstrates a working knowledge of all services and facilities of the hotel, and effectively
assist the hotel’s guests.
Hobbies:
Playing football * Listening to quite music * Reading
I’m looking forward to having a good opportunity to learn more new tasks and carry more
responsibilities with your team.
Thank you