This document contains personal details, employment history, qualifications, and references for Sameh Mahmoud M. Ahmed. He has over 12 years of experience in luxury hotels and is currently working as a Front Office Service Leader at Traders Hotel in Dubai. His responsibilities include delivering excellent guest service, cashiering, maintaining guest records, and leading a team. He has received several achievement certificates for his sales performance and customer service skills.

1. PersonalDetails:
Address
Nationality
Date of Birth
Mayslon, near Mayslon Park, Sharjah
Egyptian
August 15, 1984
Civil Status
Visa Status
Married
Working VISA
Passport No.
Driver’s
License
Language
A15691427
789901 Valid Until 2016
Arabic and English
Name : Sameh Mahmoud M. Ahmed
Mobile : +971 507154402
E-mail : sameh_mahmood5@yahoo.com
PROFILE:
Summary Professional Hotelier with 12 years experienced in Luxury brands, Highly
energetic and a team player.
Consisted Champion in Guest engagement and has been Top up seller for 12
consecutive months achieving incentive revenue of 100K Dirhams.
Excellent guest contact and familiar with 5 star Quality standards and policies
and procedures.
Employment History:
Receptionist/BusinessCentre/CID Service Leader From October 2012 – up to present
TRADERS HOTEL, DUBAI By Shangri-La
Corner of Abu Baker Al Siddique and Salah Al Din
Road, Dubai

2. Key Skill
Computer literate highly motivated and customer service oriented.
Proficient in Windows Application.
Proficient in MS Office (MS Words, MS Excel, MS Access).
Excellent knowledge in E-mails and Internet.
Excellent communications skills both written and speaking.
Good interpersonal skills and work effectively in a multicultural organisation
A good team player
Property Management System ( OPERA )
CID System
Knowledge about Public Relation Job
Excellent with transportation Schedule and Arrangement
Education
Year 1999 High School Graduate
Responsibilities:
 Front Office/
 Responsible for the delivery of guest service through all areas of the Front Office in a friendly
and courteous manner. Also responsible for cashiering activities and maintenance of guest
records.
 Ensure that each customers receive outstanding service by providing a
friendly environment, which includes greeting and acknowledging every
customer, maintaining solid product knowledge and all other aspects of
customer service
 Serve as liaison between customers and management.
 Perform other duties as assigned by management.
 Any other task assigned from time to time by a manager.
 Over all in charge for front desk operations
- Back office support team
- Replacing Duty manager
 Providing training to new colleagues and conducting
 training in FO department
- Monitoring transportation
- Handling difficult guests
- Leading team building
- Responsible for quality project
- Monitoring Tourism dirham fee on daily basis
 change according to guest request
- Preparing billing one day prior to
departure of guest by doing city ledger
 attaching correct correspondence if

3. required
- Familiar in Frequent flyer programs
 Reports and crediting point if Necessary manually or automatically
- Responsible for room controller by assigning room as per guest preference and
request prior to arrival
- Handling guest problem and raising in DR3 (report, record and resolve
- Responsible for guest history by referring to guest profile or preference
- Contribution towards up selling.
- Arranging transport for arrival as well for departure and preparing transport schedule
for next day arrival on the Request.
-
 Achievements:
 Top Up seller
- I have generated additional revenue of 21603 USD for Year of 2014 & so far, 8145
USD for Year of 2015 ( from Jan to May 2015 )
 Certificates for top up seller
- Guest recognition certificate
- Certified as Vibrant and Energetic staff
 Customer Delight Champion
- Member of FL15 core
 project team for rooms division
- Certificate’s for top up seller
- Certificate for top performance monitor
- Certificate for department trainer
 Trainings - - Trainer skill program 1
- Firefighting training from
 Government of Dubai scout and guide
 Up-selling training from TSA
 (Training service Asia)
- Trainer skill program 1
 Security awareness & bomb threat training
- Fire life safety training
From June 2009 _ until August 2012
Moscow hotel Dubai with capitol group
From Jan2002- Until June 2009
Capitol hotel group at Bur Dubai

4. References and Other Credentials
Mr. Mustafa Hammad
Company : Traders Hotel, Dubai
Department : Front Office
Position : Duty Manager
Hotel Tel : +971 42659888
Portable Tel : +971 506801836
Mr. Tamer Adel Khedre
Company : Traders Hotel, Dubai
Department : Front Office
Position : Resident Manager
Hotel Tel : +971 42147200
Portable Tel : +971 501768821/+971565036098