This document is a resume for Mohamed El Sayed Mahmoud, who has over 25 years of experience in hotel management positions. His experience includes roles as Night Manager, Duty Manager, Night Auditor, Front Office Supervisor, Receptionist, Telephone Operator, and Passport Clerk. His objective is to obtain a managerial position in an international company where he can utilize his experience in room operations and business development.

1. M O H A M E D E L S A Y E D
M A H M O U D
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OBJECTIVE
To obtain managerial position in international company where I can proven experience &
skills in day to day operations especially in room division as well as facilitating the
development of the company I am working for & putting down roots for successful business
EDUCATION
Bachelor of Tourism & Hotels
WORK EXPERIENCE
2012 till present Best Western Premier Muscat [Muscat Oman]
Night Manager
2009 till -2012 Golden Tulip Hotel Cairo
Night Manager
To deliver friendly, efficient customer service and to ensure the safety of our guests, at all
times, with the key aim of retaining and attracting new customers.
2007 - 2009 Golden Tulip Hotel Cairo
Duty Manager
Hotel Duty Manager requires being ready for the worst-case scenario. Ensure that the hotel
operates efficiently and effectively when the General Manager is not there. Duty Managers
must have a kind personality, an excellent attention to detail and thrive in a fast-paced work
environment.

2. 2004- 2007 Golden Tulip Hotel Cairo
Night Auditor
2001 - 2004 Golden Tulip Hotel Cairo
Front Office Senior supervisor
Assist in hiring, training, and on-going supervision of the Front Desk staff.
Provide guests with outstanding guest service, efficient and effective registration and billing
services in a professional, friendly manner
Execution of front desk selling strategies through up selling, bucket checks, and income
auditing
Review of staff shift work and cash handling for errors -- maintain accurate records
Assume Manager 0n Duty responsibilities when assigned
1999 - 2001 Golden Tulip Hotel Cairo
Front office supervisor
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and
activating/issuing room key. Set up accurate accounts for each guest according to their
requirements. Verify/adjust billing. Compile and review daily reports/logs/contingency
lists. Complete cashier and closing reports. Supply guests with directions and property
information. Accommodate guest requests, contacting appropriate staff if necessary. Follow
up to ensure requests have been met. Process all payment types, vouchers, paid-outs, and
charges. Balance and drop receipts. Follow all Accounting procedures. Notify Loss
Prevention/Security of any guest reports of theft. Assist management in training,
evaluating, counseling,
1996 - 1999 Golden Tulip Hotel Cairo
Receptionist
 Exercise excellent customer service while interacting with patients both over the phone
and in person.
 Check in patients and complete patient registration under the direction of the Office
Manager.
 Schedule patient appointments within operational standards.
 Confirm patient appointments two (2) business days prior to the patients’
appointments.
 Complete insurance verifications two (2) business days prior to patients’ visits to
determine coverage and benefit limits and link insurance in Eagle Soft, as directed by
office manager.
 Assist with check out process with each patient by reviewing charts to ensure that all
information is written properly and procedures are documented and match the signed
routing slip that the Doctor has submitted.

3.  File patient charts on a daily basis.
 Participate in morning huddle, chart review and all routine office meetings as necessary.
 Participate in monthly checklist activities as assigned.
 Keep front desk area clean and neat.
 All other duties and responsibilities as assigned
1994 - 1996 Golden Tulip Hotel Cairo
Front Office Cashier
Process all guest check-ins, verifying guest identity, form of payment, assigning room, and
activating / issuing room key. Set up accurate accounts for each guest according to their
requirements.
1991 - 1994 Golden Tulip Hotel Cairo
Telephone Operator
Responsible for answering incoming calls to the hotel and must have good typing skills;
Telephone Operator must work well handling a high volume of calls. Telephone Operator
should be comfortable and able to answer questions relating to the hotel. A true desire to
satisfy the needs of others in a fast paced environment.
1988 – 19901 Golden Tulip Hotel Cairo
Passport clerk
SKILLS
COMPUTER SKILLS
Excellent knowledge of windows application
Very good knowledge of Microsoft office
Very good knowledge of internet
LANGUAGE SKILLS
Native language Arabic