Kunthea Touch is a Cambodian national seeking a secretary position. She has over 10 years of experience in office administration, customer service, and event coordination roles. Her most recent role was as Secretary at the Embassy of Kuwait, where she assisted with representational events and office administration. She has a Bachelor's degree in Business Administration and is proficient in English, Khmer, and basic Japanese.

1. CURRICULUM VITAE
KUNTHEA TOUCH
Address: #158z, St. 132, Sangkat Toek Laak I, Khan Toul Kork
Phnom Penh, Cambodia
H/Phone: (855) 12 633 108
Email: kuntheatouch@gmail.com
PERSONAL
Nationality: Khmer
Marital Status: Single
Place of Birth: Phnom Penh
Date of Birth: 1 June 1984
EDUCATION
2001 – 2005 National University of Management
Bachelor of Business Administration, Management
1998 – 2001 Chea Sim Santhormok High School
Diploma in general high school education
WORK EXPERIENCE
Mar 2012 – Present EMBASSY OF THE STATE OF KUWAIT
Mar 2012 – Present Secretary
- Assist the Social Secretary with aspects of the Ambassador’s representational program
including events to be hosted by the Ambassador at the Chancery, the Ambassador’s
Residence and other venues.
- Assist with the coordination of Ambassador-hosted events.
- Liaise with Embassy and Residence staff to ensure effective coordination of operational
needs.
- E-mail invitations for Ambassador-hosted events and maintain current guest lists.
- Print guest name place cards, tags and menus for Ambassador-hosted events.
- Assist the Social Secretary to maintain a database of current contacts to support the
Ambassador’s representational activities.
- Provide internet research as required, e.g. obtain biographies for guests attending events.
- Collect and deliver mail, and scan incoming correspondence for the Ambassador’s office.
- Order stationery and printing stock as required for the Ambassador’s office.
- Accept/regret event invitations received for the Ambassador and/or Ambassador’s spouse.
- Assist with office filing and document shredding.
- Perform purchasing errands and restaurant bookings for the Ambassador as required.
- Manage the Ambassador’s schedule, appointments, meetings and travel arrangements.

2. - Manage the clerical-related functions such as maintaining the Ambassador’s office supplies,
photocopying, faxing, and filing.
- Manage incoming and outgoing mails for the Ambassador.
- Compose correspondence or drafting letters.
- Welcome Ambassador’s guests prior to their meeting with the Ambassador.
- Manage electronic files as well as paper documents.
- Maintain and manage Ambassador’s contact and social networking.
- Read and route incoming mails, prepare outgoing mails, and correspondences.
- Conduct research on particular issues.
- Create a variety of documents including reports and presentations using Word, Excel and
Power Point.
Jul 2006 – Feb 2012 RAFFLES HOTEL LE ROYAL
Jun 2009 – Feb 2012 Sales Coordinator
- Plays a vital role in terms of administration support to the entire sales team.
- Participates in the organization of sales & marketing actions such as sales briefing and weekly
sales meeting, taking sales leads for prospects and clients and undertaking minutes.
- Undertakes the daily competition check call around.
- Collates business cards for the team and ensures that all are uploaded to ‘constant contact.’
- Manages the order process for any purchasing items.
- Plays a key role in maintaining sales tracking files up-to-date and cliental database, with
input from the Director of Sales & Marketing and sales team.
- Implements and controls professional sales office administration.
- Interacts and cooperates with various departments such as; the Reservations, Front Office,
Property Services, Food & Beverage and Accounting Department.
- Supervises proper maintenance of the filing system of the Director of Sales & Marketing.
- Provides back up support to Sales Team during any promotional activities.
- Attends daily briefing to discuss previous sales contacts and to solve problems if any.
- Replying to customers' written and verbal correspondences in a timely fashion that will
increase customers' satisfaction; latest within 24 hours.
- Identifying potential clients through lead generation activities – telemarketing,
correspondence, mailing etc…
- Analyzes client's need and see how our products apply to those needs.
- Liaises closely with all Departments within the Hotel including Front Office, Food and
Beverage and Banqueting, instantly follow up new sales leads and report at the regular sales
feedback.
- Manages and updates the shared drive in the computer system with information required.
- Answer incoming phone calls in a pleasant manner using Raffles telephone etiquette.
- Handle telephone enquiries according to departmental procedure.
- Arrange site inspections for potential guests.
- Maintain high level of knowledge of the competition's product.
- Maintain good relationships with counterparts at competing hotels; promote all Raffles
Hotels whenever possible.
Jul 2008 – Jun 2009 Reservations Agent
- Answer incoming calls and assist with reservations, confirmations, room requests, and
questions.

3. - Explain hotel products, service and other information about the hotel as requested.
- Ensure information provided to guests is accurate and individualized.
- Report any equipment failures/problems & repair requests to Maintenance Department
- Sell, process and enter and confirm room reservations using selling techniques and strategies.
- Maintain knowledge of current resort events, activities and hours of operation as well as
dining options currently available.
- Understand Revenue Management strategies, sell levels and sell directed rates and apply
these methods to the sale of available hotel inventory; up-sell when appropriate.
- Verify payment for stay including incidental costs by obtaining credit information.
- Maintain accurate logs of mail, packages, parcels or other items for guest delivery.
- Post charges to guest accounts as designated.
- Facilitate guest departures providing accurate statements and ensuring guest satisfaction.
- Assist in the coordination of new rate offers including rate building, determining operational
flows, communicating offers to the hotel community, and deficiency testing.
- Assist in preparing daily, weekly and monthly reports.
Feb 2008 – Jul 2008 Front Office Coordinator
- Prepare VIP guest profiles for daily check-in.
- Prepare amenity to entertain guest complain and VIP guest such as: honeymooners,
anniversary and birthday.
- Welcoming VVIP guest up on arrival.
- Control stationary and open PA for front office, housekeeping and security department.
- Control front office, house keeping and security department expenses.
- To do monthly report, P&L report for director of rooms.
- Take minute (in meeting) and prepare all documents for Director of Rooms.
- Calendar and scheduled for Director of Rooms.
Jul 2006 – Feb 2008 Cashier and Front Desk Agent
- Greet guests warmly and perform registration procedures.
- Provide guests with appropriate room assignments, room keys, directions to the rooms.
- Update profiles in the hotel’s check-in system.
- Handle guest complaint/ problem; follow up and feedback to the guest.
- Assist guest with empathy and a focus on guest satisfaction.
- Make good relation with clients at front desk.
- Check-in and Check-out guests with opera system.
- Receipt Cash and Credit Card payment from clients such as: VISA, MASTER and JCB Card.
- Make the voucher for cash payment from the agents.
May 2005 – July 2006 TUN YUN TEXTILE (CAMBODIA) Co., LTD
May 2005 – Jul 2006 PC Assistant
- Make order placement details (quantity, style, color, accessories .....)
- Prepare daily reports (cutting stock , sewing, packing and finishing reports,
production daily report)
- Make cutting plan (fabric and accessories)
- Update daily Accessories Control chart

4. RELATED TRAINING
August 2011 English Writing Course for Administrative Staff
- How to write letter, message, note …
- How to handle guest complaint
- How to respond to guest complaint
- How to ask for information
August 2010 Basic Selling skills (provided by Raffles Hotel Le Royal)
- Prepare and conduct sales calls efficiently
- Influence the decision making process of potential clients
- Turn prospects into active clients
TECHNICAL EXPERTISE
- Excellent communication skills in speaking English
- Outstanding inter-personal skills and strong leadership
- Solid organizational skills
- Familiar with Microsoft Office (Word, Excel, Power Point …)
- Use of e-mail, fax, scan, photocopy…
LANGUAGES
- Khmer_ Native Language
- English_ speak fluently and read/write high proficiency
- Japanese_ little
INTERESTS
- Traveling
- Research
- Reading
Reference:
Mrs. Srun KimSoin
Reservation Manager (Sokha Hotel, Siem Reap)
Tel: 017 900 810
Princess Sita
Sales Manager (Raffles Hotel Le Royal, Phnom Penh)
Tel: 012 975 570
Certification: I, the undersigned, certify to the best of my knowledge and belief, these data correctly
describes me; my qualifications and experience are full enough for your requirement.