Benedict Chin is seeking an assistant property manager position. He has over 10 years of experience in customer service roles in the hospitality industry. His most recent role was as an assistant property manager at Damai 88 Residences KL, where he helped manage 51 employees across several departments. He is seeking to maximize his knowledge in customer service.

1. Employment Executive Summary
Name : Benedict Chin.
Address : E1-23-13A, Oug Parklane Serive Appartment, Jalan 1/152,
Off Jalan Puchung, 58200, Kuala Lumpur, Malaysia.
Email : bchinth@hotmail.com
Contact No. : +60178130000
Marital Status : Single
Gender : Male
Objective:
To work for an esteemed company where mutual benefits can be reaped by both parties and
also to obtain a position where I can maximize my knowledgein the customer service.
EMPLOYMENT HISTORY
DAMAI 88 RESIDENCES KL.
Position : Assistant Property Manager.
Industry : Hospitality.
Duration : January 2016 – Current.
Reports To : Property Manager.
Number of Subordinates : Subordinates: 8 – Sales, 15 – House Keeping,
5 – Maintenance, 13 – Security, 10 – Finance.

2. Job Responsibilities:
Human Resource:
 Assists the Property Manager in all aspects of their duties
 Assist Property Manager in execution of the management of staff
 Monitor Front Office to ensure guests receive prompt, cordial attention and
personal recognition
 Monitor Front Office and particularly Guest Relations personnel, known repeat
guests and other VIPs receive special attention and recognition
 Control the availability of rooms, room types, accuracy of room count and rate
categories.
 Maximize occupancy, revenue and average rate while maintaining high service
standards
 Liaise with Housekeeping Department to ensure room image is maintained and
the “Room Ready on Arrival” policy is adhered to
 Liaise closely with Executive Housekeeper to ensure special guest needs,
amenities and other room related requests are met
 Be aware of credit policies and procedures and liaise closely with Finance
Department to ensure that credit procedures are properly carried out
 Know system recovery procedures
 Interpret computer reports
 Compile statistics for front office and provide reports relating to that area
 Maintain inter-departmental relationships to ensure seamless customer service
 Inspect frequently for cleanliness and orderliness, the lobby, reception and
cashier’s desk and, on a random basis
 Assist in the preparation of efficient work schedule for Front Office Staff,
arranging holidays and vacation, taking into consideration project occupancy and
forecasts and any large group movements
 Maintain appropriate standards of conduct, dress, hygiene, uniforms, appearance
and posture of departmental employees
 Provide input for Front Office Departmental Meetings and deputizes in cases of
absence
 Promote Inter-hotel sales and in house facilities
Training Responsibilities: Works with Superior and Human Resource Manager to
ensure the departmental performance of staff is productive. Duties include:-
 Assists in planning for future staffing needs

3.  Assists in recruiting in line with company guidelines
 Prepares and executes detailed induction program for new staff
 Assists in maintaining a comprehensive, current and guest focused set of
departmental standards and procedures and oversees their implementation
 Ensures training needs analysis of Front Office staff is carried out and training
programs are designed and implemented to meet needs
 Provides input for probation and formal performance appraisal discussions in line
with company guidelines and assists Manager in the conduct of same
 Coaches, counsels and disciplines staff, providing constructive feedback to
enhance performance
 Regularly communicates with staff and maintains good relations
Financial Responsibilities: Works with superior in the preparation and management of
the department’s budget. Duties include:
 Assists in co-ordinate the preparation of the departmental annual budget
 Assists in monitoring and controlling departmental cost on an ongoing basis to
ensure performance against budget
 Assists in the preparation of the hotel strategic plan, goals program, and Front
Office Departmental Budget
Occupational Health and Safety Responsibilities:
 Demonstrate Awareness of OH&S policies and procedures and ensure all
procedures are conducted safely and within OH&S guidelines and ensure your
direct reports do the same
 Be aware of duty of care and adhere to occupational, health and safety
legislation, policies and procedures
 To be familiar with property safety, first aid and fire and emergency procedures
and operate equipment safely and sensibly
 Also initiate action to correct a hazardous situation and notify supervisors of
potential dangers
 And to log security incidents in accordance with hotel requirements
Summary of Job KPI’s: Managed to maintain good customer service. Under the
general direction of the Room Division Manager, and within the limits of established
policies and procedures and local includes Duty Manager, Guest Relations, Reception,
hotel policies and procedure, assists in the forward planning of the department which
includes Duty Manager, Guest Relations, Reception, Telephone Services, Business Center

4. and Concierge operations. Promotes the desired work culture around the fore core
values of Respect, Integrity, Teamwork and Excellence are the brand ethos.
Last Drawn Salary: RM4000.00
Summary of Qualifications:
Throughout my 7 years of working experience in the hotel industry, I have developed
the attitude of going all out to achieve results, being energetic, hands-on, and
professional. I have also gained knowledge of the hotel operations for Front Office,
House Keeping, Maintenance and also understanding the of the customer’s behavior. I
have an innate ability, patience and passion to understand customer’s needs, especially
woman’s and men’s needs, and uses this to develop potential growth for the company
by combining direct feedback from customers. I’m confident to be able to pick up fast,
offer/implement fresh ideas relevant to this sector, to start achieving desirable results.
Strengths: I’m a strong team player, leadership, competent & excellence
communication skills. I always pay attention to minor details, creative, analytical,
marketing and business development as well as supervisory skills. Including hiring,
termination, and scheduling, training and other administrative task. And a clear vision to
accomplish the company goals.

5. THE ROYALE BINTANG KUALA LUMPUR.
Position : Assistant Front Office Manager.
Industry : Hospitality.
Duration : June 2013 – December 2015.
Reports To : Rooms Division Manager.
Number of Subordinates : Subordinates: 10 - Receptions, 4 - Duty Manager,
5 - Operator, 4 - Reservation,
10 - Bellman, 4 - Trainees.
Last Drawn Salary : RM3380.00
Job Responsibilities: Under the supervision of the Room Division Manager, I am to
make sure organizing your staffing, handle complaints, reply guest emails and to work
closely with every department manager. Also to have training for staff from time to time
to make sure their always on the track of their SOPs & PNPs.
SWISS GARDEN HOTEL & RESIDENCES, KUALA LUMPUR.
Position : Duty Manager.
Industry : Hospitality.
Duration : June 2012 – June 2013.
Reports To : Front Office Manager.
Number of Subordinates : Subordinates: 8 - Receptions, 5 - Operator,
3 - Reservation, 12 – Bellman.
Last Drawn Salary : RM2500.00

6. Job Responsibilities: Under the supervision of the Front Office Manager, we duty
managers are to make sure organizing your staffing, handle complaints, reply guest
emails and to work closely with the sales and finance personnel. Also to have training
for staff from time to time to make sure their always on the track of their SOPs & PNPs.
MELIA HOTEL, KUALA LUMPUR.
Position : Senior Level Officer.
Industry : Hospitality.
Duration : March 2010 – June 2012.
Reports To : The Level Manager / Front Office Manager.
Number of Subordinates : 2 – Level Officers, 9 – Reception.
Last Drawn Salary : RM2100.00
Job Responsibilities: Mainly taking care of all VIPs, The Level Floor guest, and special
needs guest. Personalized check in at The Level Lounge, setup morning breakfast,
cocktails & turndown service.
SHANGRI-LA HOTEL, KUALA LUMPUR.
Position : Horizon Club Lounge Front Office Supervisor.
Industry : Hospitality.
Duration : October 2009 – February 2010.
Reports To : Horizon Club Manager / Front Office Manager.
Number of Subordinates : None.
Last Drawn Salary : RM1800.00

7. Job responsibilities: Checking in/out VIPs, provide with special requests, turndown
service, and serving the guest in the lounge. During times, setting up for breakfast, all
day refreshments & cocktails. Due to some VIPs like to book for the meeting room, we
will set up the room according to the liking and persons attending.
GRAND SEASONS HOTEL, KUALA LUMPUR.
Position : Front Office Guest Service Assistant.
Industry : Hospitality.
Duration : July 2009 – October 2009.
Reports To : Rooms Division Manager.
Number of Subordinates : None.
Last Drawn Salary : RM1600.00
Job Responsibilities: To serve the guest, which checking in/out. Making reservations
and during groups, to ensure assigned rooms properly.
NOVOTEL 1 BORNEO, KOTA KINABALU.
Position : Front Office Associate
Industry : Hospitality
Duration : May 2008 – May 2009
Reports To : Front Office Manager
Number of Subordinates : None.
Last Drawn Salary : RM800.00

8. SHANGRI-LA TANJUNG ARU RESORT & SPA
Position : Front Office Assistant
Industry : Hospitality
Duration : July 2007 – April 2008
Reports To : Front Office Manager & Resident Manager.
Number of subordinates : None.
Last Drawn Salary : RM600.00

9. EDUCATION BACKGROUND
Certificate (2007)
Field of Study : JPSM Six-Month Hotel Attachment Program
Major : Hotel Management.
Institution/College : JPSM (Jabatan Pembangunan SumberManusia)
CGPA : Certificate.
Secondary
SM. All Saints Kota Kinabalu, Sabah, MALAYSIA. Completed SijilPelajaran Malaysia – Year
2003.
Computer Skills:
MS Windows: Words, Excel and Power Point.
Languages Skills:
Written: English and Bahasa Malaysia.
Spoken: English, Bahasa Malaysia, Mandarin and Cantonese.