Dear All, I am looking for a suitable career opportunity that fits my experience and qualifications. Kindly go through my profile for all relevant details .Looking forward for your kind response. Sincerely ELIZABETH E. FLOJO

1. ELIZABETH E. FLOJO________________
Present Address: Hamdan St., Abu Dhabi, U.A.E. Contact No.: 971508554318
E-mail Address: bhea_81@yahoo.com
Objective
To step up and gain new knowledge and skills that would bring out profound
change in terms of my professional career, personal advancement and character
definition.
KEY QUALIFICATIONS:
 Knowledge on Prologic WishNet Hotel Sytem
 Can take up challenging jobs & work efficiently under pressure.
 Responsible, reliable, hard-working and motivated towards work.
 Good communication skills.
 Good customer services support.
 Ability to face different challenges on critical situations.
 Strong interpersonal skills: proven ability to work well with individualsteam at all levels.
 Experienced in computer proficiency including Windows basedprogram such as
MS Office, Word, Excel
 Knowledgeable in e-mail and surfing thru website
 Organized individual and dependable worker
Employment
Highlights
June 2015 Reservation Supervisor
Till Present Mina Hotel
Abu Dhabi, U.A.E.
Job Description

2.  Ensure outstanding customer care at all times.
 Maintains a friendly, cheerful and courteous at all times
 Courteously and accurately answer inquiries from potential guest and accept
hotel reservation.
 Respondto telephoneand in inquiriesregardingreservation,hotel information
and guest concern.
 Managing Email Effectively. Checking the emails & fax from time to time
for new bookings.
 Supervise daily shift process ensuring all team members adhere to
standard operating procedure.
 Resolve customer issues, complaints, problems in a quick, efficient manner to
maintain a high level of customer satisfaction and quality service.
 Control cash transaction at the front desk.
 Cross check all billing instruction are correctly updated.
 Allocate rooms to expected arrivals after checking the guest preferences and
special request.
 Build strong relationships with all other departments especially housekeeping
and reservation.
 Provided payroll information by collecting time and attendance records.
 Prepared weekly and monthly reports.
 Prepared monthly reports for ADTA and input the figures online.
 Provide trainings for the new staff
September 15, 2013- Front Office Receptionist/Cashier/Reservation
Till June 2014 Al Diar Mina hotel/Abu Dhabi
A division of Abu Dhabi National Hotels
Job Description
 Ensure a high level of product knowledge of the hotel and local area and
know what is happening in the hotel on the daily basis.
 Ensure all customers receives a fast, efficient and friendly check-in and check-
out
 Ensure that all customers’ queries or requests are handled in a polite, efficient
manner and a high level of customer service is consistently maintained.
 Checking all the arrivals LPO, checking the guest registration cards
 Checking all our online availability to avoid over booking.
 Sending hotel confirmation to the company.
 Follow up all the pending LPO to the company.

3.  Managing Email Effectively. Checking the emails & fax from time to time for
new bookings.
 Sending weekly reports to our GM’s secretary.
 Arranging airport pick up & drop off for the guest.
 Prepare all the reports, daily, weekly and monthly.
 Prepare the monthly attendance for the payroll (F.O Department)
 Prepare weekly schedules for the front office staff
 Assigned as Duty Manager (for weekend)
 Provide trainings for the new staff
July 26, 2012 Front Office Receptionist/Cashier
Till September 2013 Al Diar Hotel Apartments-Al Barsha
A division of Abu Dhabi National Hotels
Job Description
 Ensure a high level of product knowledge of the hotel and local area and
know what is happening in the hotel on the daily basis.
 Ensure all customers receives a fast, efficient and friendly check-in and
check-out
 Ensure that all customers’ queries or requests are handled in a polite,
efficient manner and a high level of customer service is consistently
maintained.
 Ensure a high level of liaison is maintained between the Front Office and all
other department within the hotel.
 Ensure a sales attitude is adopted at all times and maintain an awareness
of all sales opportunities within the hotel to maximize room sales and
revenue for the hotel.
 Adhere to preset availability and rate controls and ensure all refused
business is recorded with reasons for refusal.
 Ensure and maintain the security of information relating to customers and
personnel in the hotel.
 Adhere to company credit policies to ensure that all revenue expected will
be received.
 Maintain and update Guest Profile and marketing database as laid down in
the Front Office procedures
 Developandmaintaina high level of communicationwithall majorsources
of business and advise the Assistant Front Office Manager of feedback
where necessary.
 Comply with all company policies relating to Front Office and Reservations

4.  Comply with all systems and procedures as laid down by the Front Office
Manager/General Manager.
Educational
Qualifications
College Bachelor of Science in Computer Science
(1999-2003) Systems Plus Computer College
Balibago, Angeles City Philippines
Summary of
Qualifications
A Filipino citizen with good moral character, good customer services support and a
graduate of Bachelor of Science in Computer Science. Overseas working experience has developed
an excellent cross-cultural communication skills and the ability to work well with other nationalities.
In my 3 years of working in the Hotel,I have workedmy way up succeedingevery expectationtherein.
Whilst I am happy with my present position, indeed stepping ahead for another means moving on to
greater endeavor leading to a much better career.
Personal
Information
Date of Birth : July 15, 1981
Sex : Female
Civil Status : Married
Religion : Catholic
Citizenship : Filipino
Language Spoken : English, Filipino
Languages

5. English, Filipino
I hereby certify that the above information is true and correct to the best of my knowledge and
ability.
___________________________
ELIZABETH T. ESTERA
Applicant