This document contains details about an individual applying for a senior sales manager position. It includes their education, qualifications, career history in hotel sales management roles, and key skills including hospitality management, operations, budgeting, marketing, and sales. Their most recent role was as a senior sales manager at Grandeur Hotel in Dubai from 2012 to present, where they increased corporate sales and profitability.

1. Core
Competencies:
 Excellent
Communication
skills.
 Quick decision
making skills.
 Multitasking.
 Good
Customer
Servicing skills.
 Good patience
and stamina.
Education:
 Bachelor of
Commerce.
 Diploma in
Hotel
Management &
Catering
Technology.
 Diploma in
computer
Financial
Management
Additional
Training
& Certifications:
 Completed fire
fighting Course
through Dubai
police academy.
 Working
knowledge in Ms
Office, Email,
Internet &
Various Hotel
Software.
Francis Joseph
Dubai
Mobile no: +97150- 3543063
E-mail: francisjoseph26@gmail.com
Senior Sales Manager
____
Leisure Market  Corporate  Hotel & Hotel Apartments
CARRER OBJECTIVE:
To seek a challenging position in a reputed organization to excel further by
utilizing my extensive knowledge in Sales & Marketing and Rooms Division
to the optimum level and also procure career growth.
Key Skills
 Hospitality & Culinary Management
 Front- & Back-of-House Operations
 Budgeting & Cost Controls
 Teambuilding/Training/Supervision
 Preparing Budget
 Guest Service Excellence
 Multi outlet Operations
 Strategic Marketing & Sales
 Payroll/P&L Management
 Profit & Growth Strategies
Career History
Organization: Grandeur Hotel, Al Barsha, Dubai, UAE
Position: Senior Sales Manager
Duration: March 2012 till Date
Position: Sales Manager
Duration: March 2009 to March 2012
Outcomes:
 Elevated gross sales of Grandeur Hotel’s property.
 Achieved high productivity of Rooms form Corporate Sector and introduced
many good corporate companies to the hotel during the past six years.
Increased the corporate productivity to above 35%.
Restored profitability to hotel.
Job Profile:
 To handle both corporate and leisure market (Mostly into Corporate Sector).
 To monitor the sales team in order to ensure productivity and maintain the
ARR of the hotel.
 Preparing different reports like Market Segment Report, Productivity reports,
Business Reports for the General Manager
 In conjunction with the General Manager in preparation of the Annual Budget
for the Rooms Division
 To identify market needs to generate more revenue.
 To promote the Outlets and Banquet to enhance the F&B Revenue.
 Servicing Travel agents with Allocations and Contracted Rates
 Using revenue management skills to increase the average room revenue.
 To assist in the formulation of the Annual Marketing Plan to establish a list of
marketing activities in line with the compilation of the Annual Business Plan.
 Maximizes cost effectiveness within the department, by ensuring compliance

2. PERSONAL
DETAILS:
Date of Birth:
 10th April
1976
Nationality:
 Indian
Marital status:
 Married
Holding UAE
Driving
License
Language
Known:
English, Hindi,
Malayalam & Tamil
Reference:
Will be provided on
request
With established budget, labour and revenue benchmarks.
 Monitors job performances of all sales team and provides feedback on same
To aid the team in developing and enhancing skills.
 To participate in weekly Rooms Yield/ Management meeting together with
Sale / Marketing
Organization: Star Boutique Hotel Apartments, Dubai, U.A.E
(A division of ETA Star Hospitality)
Position: Sales Manager (Opening team)
Duration: July 2007 till Feb 2009
Organization: Chelsea Hotel, Dubai, U.A.E
Position: Sales Manager
Duration: May 2006 till May 2007
Organization: Regent Palace hotel, Dubai, U.A.E
(A division of Ramee Group of Hotels & Resorts)
Position: Front Office In-charge
Duration: Nov 2002 till May 2006
Organization: Aquaserene Resorts, Kerala, India
(A division of Tulip Star Hotels Ltd, India)
Position: Front Office In-Charge
Duration: April 2002 till Nov 2002
Organization: Residency Tower Hotel, Kerala, India
Position: Front Office Supervisor
Duration: April 2000 till March 2002
Organization: Poovar Island Resorts, Kerala, India
(A division of Sarovar Park Plaza Hotels & Resorts Ltd. India)
Position: Front Office Supervisor
Duration: Nov 1999 till March 2001
INDUSTRIAL TRAINING
Organization: Hotel South Park, Kerala, India
(A division of Welcome Group Hotels, India)
Position: Trainee Front Office Assistant
Duration: Feb 1999 till Nov 1999
Organization: Hotel Mascot, Kerala, India
(A division of Kerala Tourism Development Corporation, India)
Position: Training in all Departments
Duration: Sep 1998 till Jan 1999
CAREER HIGHLIGHTS:
 Has 16 years of Experience in Hospitality Industry
 Has excellent knowledge in Rooms Division Operations,
 Creating a service work environment that wards ideas team spirit and achievement
of goals.
 Plan and prepare the Marketing strategy as per the current market situation.
 Interviewing, recruiting and building of quality sales brigades to perform the task.
 Leading a team by monitoring progress promoting ideas and setting clear
guidelines.
 Organizing and planning of sales operation in order to ensure effectiveness and a
smooth workflow.
 Conducting training and development programs.
 Interacting with Clients and the management for business deals.
 Ability to handle situation face to face, over the phone or through clear and
professional correspondence.
 Make sure that the sales team achieves the budget for every month and the year