This document discusses how emotions can be used in marketing. It defines consumer emotions as bodily and mental changes that influence decisions, sometimes outside normal patterns, especially regarding buying behavior. It also explains that there are hundreds of emotions that are difficult to explain with words alone, and identifies eight main families of emotions. The document advises that emotional triggers can be used to evoke feelings in target audiences and encourage action through marketing messages, specifically discussing the emotions of fear, anger, love, enjoyment, and surprise.