The document discusses the concept of emotional intelligence (EQ), introduced by Daniel Goleman in 1996, emphasizing its importance in workplace relationships and management. It outlines the different types of emotions, the components of emotional intelligence, and contrasting characteristics of individuals with low versus high EQ. Additionally, it provides tips for managing emotions and highlights the consequences of lacking emotional intelligence, including poor decision-making and relationship problems.

1. Emotional Intelligence Concept was popularized by Daniel Goleman in 1996

2. What is Emotion? The word Emotio n includes a wide range of observable behaviours, expressed feelings, and changes in the body state.

3. Types of Emotions Happiness Surprise Disgust Happiness is a positive emotion. It is an expression of pleasure, contentment, good-luck or good fortune. An expression used when something unexpected or sudden occurs. Disgust is a strong feeling of dislike

4. Fear Anger A feeling that something dreadful or dangerous is about to happen. Anger is a strong feeling of annoyance and displeasure.

5. Working with Peoples means working with Emotions When people are working at a common place emotions will play a role.

6. Emotional Intelligence E motional Intelligence doesn't mean being soft it means being intelligent about emotions a different way of being smart.

7. Emotional Intelligence Emotional Intelligence is The Ability of an individual to deal successfully with other people To manage one’s self Motivate other people Understand one's own feelings and Appropriately respond to the everyday environment

8. Need Emotional Intelligence is very important for all employees as it is one of the important deciding factor for relationship management resulting in motivation, retention , self management & managing others.

9. Bosses and leaders, in particular, need high EQ because they represent the organization to the public, they interact with the highest number of people within and outside the organization and they set the tone for employee morale

10. IQ V/s EQ (Intelligent Quotient versus Emotional Quotient) The Research Shows that IQ can Help you to be successful to the extent of 20% In your life. The Rest of 80% Success depends on your EQ.

11. Thinking part IQ The Heart The Head EQ Feeling Part The Personality

12. Why Emotional Intelligence is necessary Help to manage effective relationship. Help them being focussed and stay on track by remembering purpose & vision.

13. Developing EI in Workplace Developing EI in the workplace means acknowledging that emotions are always present, and doing something intelligent with them. People derail because of classic emotional failings, not the lack of technical skills

14. Components of Emotional Intelligence There are five Dimensions to it. Self Awareness Self-Management Self-motivation Empathy Social skills

15. Applying EI in Business Organization Human Resource Planning Job Profiling Recruitment, Interviewing & Training Management Development Customer relations &Customer Service Emotional support Leadership

16. Characteristics of Low EQ Person “ If only I had different Job……..” “ If I had finished Graduation……” “ If only I had been Handsome/Beautiful……” “ If only I had been born rich………” “ If only I had better Contacts……” “ If only I had married someone else….”

17. Characteristics of High EQ Person A Time to be aggressive and a time to be passive. A Time to wait and a time to watch. A Time to be Together and a time to be alone A Time to fight and a time to love. A Time to Speak and a time to be Silent A Time to Patient and a time to decide.

18. Consequences of not having Good Emotional Intelligence While people have shown they can produce better results at workplace, many of us lack emotional intelligence. But , sometimes we simply don’t know how to Perceive, understand ,express and manage our Emotions effectively.

19. There are the adverse consequences to have low Emotional Intelligence. These includes- Relationship Problems Rage in Workplace

20. Poor Decision Making Capability Failure to advance in career

21. Tip to control your Emotions Take 30 Belly-Breaths Get good knowledge Redirect your mind Don’t forget to eat Ask yourself: is this useful? Observe the feeling Stay in the present Find good ways to relax

22. Author-Preeti Sirohi