The document discusses emotional intelligence, which is the ability to identify and manage one's own emotions and the emotions of others. It notes that developing emotional intelligence allows one to use emotions to motivate oneself and others. The document provides six principles of emotional intelligence and tips for developing emotional intelligence at work, including integrating rational and emotional responses, accounting for emotions in decision making, and assessing one's own emotions without ignoring them. It advises reading people without judging and considering other perspectives as part of working as an effective team.

1. EMOTIONAL INTELLIGENCE

2. What is Emotional Intelligence? Emotional intelligence is the capacity to identify and manage our own and other’s emotions. When you develop emotional intelligence you can use emotions to motivate yourself and others.

3. Emotions at work To be emotionally intelligent YOU NEED to INTEGRATE rational and emotional responses.

4. 6 Principles of emotional intelligence Emotion is a form of information Trying to ignore emotions rarely works People aren’t very good at hiding emotions Effective decision-making must account for emotions Logical patterns dictate emotions Account for emotional universals and specifics

5. Feelings

6. Don’t ignore your own emotions! Assess yourself Be confident Be honest Don’t clam up, talk openly Be goal-oriented Increase your self-esteem Work on optimism Take the initiative Ask for help!

7. Read people…Don’t judge, be of help! Develop empathy Be service-oriented Check company policies Manage with inspiration Be a change driving force Consider other person’s point of view. Work as part of a team Read people’s facial expressions, body posture, and voice. Don’t jump to conclusions, talk to people. Promote effective adaptation Consider emotions when making decisions