SlideShare a Scribd company logo

Emotional Intelligence

•Download as PPT, PDF•
•
Contact Centre Management Group
Contact Centre Management Group

Emotional intelligence involves self-awareness, self-management, social awareness, and relationship management. It includes correctly identifying one's own feelings, understanding the perspectives of others, controlling emotional responses, and building rapport to minimize conflict. Developing emotional intelligence allows people to have empathy, adaptability, integrity and positive relationships.

1 of 3
EMOTIONAL INTELLIGENCE Knowledge Self-Awareness Attitude Self-Confidence Behaviour Self-Control Behaviour Social Competency Attitude Motivation Knowledge Empathy
EMOTIONAL INTELLIGENCE Knowledge Empathy ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]
EMOTIONAL INTELLIGENCE ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object]

Recommended

Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceAditi Singh
 
Emotional intelligence
Emotional intelligence Emotional intelligence
Emotional intelligence Reema
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceRajThilak
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceDeepaMurali3
 
Emotional intelligence digicel esw july2016
Emotional intelligence digicel esw july2016Emotional intelligence digicel esw july2016
Emotional intelligence digicel esw july2016Leahcim Semaj
 
Eq at Workplace
Eq at WorkplaceEq at Workplace
Eq at WorkplaceTimothy Wooi
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceSunipa Bera
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceNesma Darwish
 

Recommended

Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceAditi Singh
 
Emotional intelligence
Emotional intelligence Emotional intelligence
Emotional intelligence Reema
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceRajThilak
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceDeepaMurali3
 
Emotional intelligence digicel esw july2016
Emotional intelligence digicel esw july2016Emotional intelligence digicel esw july2016
Emotional intelligence digicel esw july2016Leahcim Semaj
 
Eq at Workplace
Eq at WorkplaceEq at Workplace
Eq at WorkplaceTimothy Wooi
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceSunipa Bera
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceNesma Darwish
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceGREESHMAPR
 
Emotional inteligence
Emotional inteligenceEmotional inteligence
Emotional inteligenceRupak Adhikary
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceGovernment of India
 
Emotional intelligence at Work
Emotional intelligence at WorkEmotional intelligence at Work
Emotional intelligence at WorkOPRA Psychology Group
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceRatish Kakad
 
Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace day 1Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace day 1Fabian Thomas
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceAndrew Schwartz
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceManar Zayed
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceSaad Ahmed
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceGoutam Kumar Sahay
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceInternational advisers
 
A presentation on the emotional quotient in management aspects
A presentation on the emotional quotient in management aspectsA presentation on the emotional quotient in management aspects
A presentation on the emotional quotient in management aspectsDhivya Thorapadi
 
Emotional Intelligence Presentation Final
Emotional Intelligence Presentation FinalEmotional Intelligence Presentation Final
Emotional Intelligence Presentation FinalDr. Christine Dickson
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceThe Glowan Consulting Group
 
Emotional Quotient and Own the Environment
Emotional Quotient and Own the EnvironmentEmotional Quotient and Own the Environment
Emotional Quotient and Own the EnvironmentS B Prakash Kodati
 
The business case for emotional intelligence
The business case for emotional intelligenceThe business case for emotional intelligence
The business case for emotional intelligenceExpoco
 
Emotional Intelligence (EI) in Leadership Development
Emotional Intelligence (EI) in Leadership DevelopmentEmotional Intelligence (EI) in Leadership Development
Emotional Intelligence (EI) in Leadership DevelopmentTrainOurTroops.org
 
Emotional intelligence ppt @ bec bagalkot mba
Emotional intelligence ppt @ bec bagalkot mbaEmotional intelligence ppt @ bec bagalkot mba
Emotional intelligence ppt @ bec bagalkot mbaBabasab Patil
 
Emotional Intelligence Research
Emotional Intelligence ResearchEmotional Intelligence Research
Emotional Intelligence Researchhawleybrown
 
Emotional Intelligence, the future of working
Emotional Intelligence, the future of workingEmotional Intelligence, the future of working
Emotional Intelligence, the future of workingThe Chazin Group LLC
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceAbboud Kadid(ian)
 
Emotional Intelligence at Work
Emotional Intelligence at WorkEmotional Intelligence at Work
Emotional Intelligence at WorkEquilibre k.k.
 

More Related Content

What's hot

Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceGREESHMAPR
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceRatish Kakad
 
Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace day 1Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace day 1Fabian Thomas
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceManar Zayed
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional IntelligenceSaad Ahmed
 
A presentation on the emotional quotient in management aspects
A presentation on the emotional quotient in management aspectsA presentation on the emotional quotient in management aspects
A presentation on the emotional quotient in management aspectsDhivya Thorapadi
 
Emotional Intelligence Presentation Final
Emotional Intelligence Presentation FinalEmotional Intelligence Presentation Final
Emotional Intelligence Presentation FinalDr. Christine Dickson
 
Emotional Quotient and Own the Environment
Emotional Quotient and Own the EnvironmentEmotional Quotient and Own the Environment
Emotional Quotient and Own the EnvironmentS B Prakash Kodati
 
The business case for emotional intelligence
The business case for emotional intelligenceThe business case for emotional intelligence
The business case for emotional intelligenceExpoco
 
Emotional Intelligence (EI) in Leadership Development
Emotional Intelligence (EI) in Leadership DevelopmentEmotional Intelligence (EI) in Leadership Development
Emotional Intelligence (EI) in Leadership DevelopmentTrainOurTroops.org
 
Emotional intelligence ppt @ bec bagalkot mba
Emotional intelligence ppt @ bec bagalkot mbaEmotional intelligence ppt @ bec bagalkot mba
Emotional intelligence ppt @ bec bagalkot mbaBabasab Patil
 
Emotional Intelligence Research
Emotional Intelligence ResearchEmotional Intelligence Research
Emotional Intelligence Researchhawleybrown
 
Emotional Intelligence, the future of working
Emotional Intelligence, the future of workingEmotional Intelligence, the future of working
Emotional Intelligence, the future of workingThe Chazin Group LLC
 

What's hot (20)

Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional inteligence
Emotional inteligenceEmotional inteligence
Emotional inteligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence at Work
Emotional intelligence at WorkEmotional intelligence at Work
Emotional intelligence at Work
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace day 1Emotional intelligence at the workplace day 1
Emotional intelligence at the workplace day 1
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
A presentation on the emotional quotient in management aspects
A presentation on the emotional quotient in management aspectsA presentation on the emotional quotient in management aspects
A presentation on the emotional quotient in management aspects
 
Emotional Intelligence Presentation Final
Emotional Intelligence Presentation FinalEmotional Intelligence Presentation Final
Emotional Intelligence Presentation Final
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional Quotient and Own the Environment
Emotional Quotient and Own the EnvironmentEmotional Quotient and Own the Environment
Emotional Quotient and Own the Environment
 
The business case for emotional intelligence
The business case for emotional intelligenceThe business case for emotional intelligence
The business case for emotional intelligence
 
Emotional Intelligence (EI) in Leadership Development
Emotional Intelligence (EI) in Leadership DevelopmentEmotional Intelligence (EI) in Leadership Development
Emotional Intelligence (EI) in Leadership Development
 
Emotional intelligence ppt @ bec bagalkot mba
Emotional intelligence ppt @ bec bagalkot mbaEmotional intelligence ppt @ bec bagalkot mba
Emotional intelligence ppt @ bec bagalkot mba
 
Emotional Intelligence Research
Emotional Intelligence ResearchEmotional Intelligence Research
Emotional Intelligence Research
 
Emotional Intelligence, the future of working
Emotional Intelligence, the future of workingEmotional Intelligence, the future of working
Emotional Intelligence, the future of working
 

Viewers also liked

Emotional Intelligence at Work
Emotional Intelligence at WorkEmotional Intelligence at Work
Emotional Intelligence at WorkEquilibre k.k.
 

Viewers also liked (7)

Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
Emotional Intelligence at Work
Emotional Intelligence at WorkEmotional Intelligence at Work
Emotional Intelligence at Work
 
Development Emotional Intelligence
Development Emotional IntelligenceDevelopment Emotional Intelligence
Development Emotional Intelligence
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
The Business of Training
The Business of TrainingThe Business of Training
The Business of Training
 
EQ; Emotional Intelligence
EQ; Emotional Intelligence EQ; Emotional Intelligence
EQ; Emotional Intelligence
 
Rey file
Rey fileRey file
Rey file
 

Similar to Emotional Intelligence

Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skillsMohit Singla
 
Social dimensions of Emotional intelligence
Social dimensions of Emotional intelligenceSocial dimensions of Emotional intelligence
Social dimensions of Emotional intelligenceVanshikaChawla2
 
Emotional Development in Adolescents
Emotional Development in AdolescentsEmotional Development in Adolescents
Emotional Development in AdolescentsClarice Anne Talaboc
 
Communicate With Confidence
Communicate With ConfidenceCommunicate With Confidence
Communicate With ConfidenceSherif El-Araby
 
The power of perception
The power of perceptionThe power of perception
The power of perceptionChandan Dubey
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligenceMarva Fonseca
 
Interesting talks 21.10.2013
Interesting talks 21.10.2013Interesting talks 21.10.2013
Interesting talks 21.10.2013Alan Keyse
 
Animal magnetism - WK IV
Animal magnetism - WK IVAnimal magnetism - WK IV
Animal magnetism - WK IVAngel L
 
Animal Magnetism (Charisma) - WK IV
Animal Magnetism (Charisma) - WK IVAnimal Magnetism (Charisma) - WK IV
Animal Magnetism (Charisma) - WK IVInfinity Skies Corp
 
SJ Emotional Intelligence.pptx
SJ Emotional Intelligence.pptxSJ Emotional Intelligence.pptx
SJ Emotional Intelligence.pptxSachinMeena91
 
Learn About Emotional Intelligence In Only 10 Minutes
Learn About Emotional Intelligence In Only 10 MinutesLearn About Emotional Intelligence In Only 10 Minutes
Learn About Emotional Intelligence In Only 10 MinutesPRISM Brain Map (India)
 
EQi2_Workplace_Client_Sample_Report_Edited
EQi2_Workplace_Client_Sample_Report_EditedEQi2_Workplace_Client_Sample_Report_Edited
EQi2_Workplace_Client_Sample_Report_EditedAndrew Snyder
 

Similar to Emotional Intelligence (20)

Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Interpersonal final
Interpersonal finalInterpersonal final
Interpersonal final
 
Interpersonal skills
Interpersonal skillsInterpersonal skills
Interpersonal skills
 
Social dimensions of Emotional intelligence
Social dimensions of Emotional intelligenceSocial dimensions of Emotional intelligence
Social dimensions of Emotional intelligence
 
ASSERTIVENESS
ASSERTIVENESSASSERTIVENESS
ASSERTIVENESS
 
Emotional Development in Adolescents
Emotional Development in AdolescentsEmotional Development in Adolescents
Emotional Development in Adolescents
 
Communicate With Confidence
Communicate With ConfidenceCommunicate With Confidence
Communicate With Confidence
 
Assertiveness
AssertivenessAssertiveness
Assertiveness
 
The power of perception
The power of perceptionThe power of perception
The power of perception
 
Emotional intelligence
Emotional intelligenceEmotional intelligence
Emotional intelligence
 
Emotional Intelligence for Leaders
Emotional Intelligence for LeadersEmotional Intelligence for Leaders
Emotional Intelligence for Leaders
 
Emotions
EmotionsEmotions
Emotions
 
EQ-i Sample Workplace Report
EQ-i Sample Workplace ReportEQ-i Sample Workplace Report
EQ-i Sample Workplace Report
 
Interesting talks 21.10.2013
Interesting talks 21.10.2013Interesting talks 21.10.2013
Interesting talks 21.10.2013
 
Animal magnetism - WK IV
Animal magnetism - WK IVAnimal magnetism - WK IV
Animal magnetism - WK IV
 
Animal Magnetism (Charisma) - WK IV
Animal Magnetism (Charisma) - WK IVAnimal Magnetism (Charisma) - WK IV
Animal Magnetism (Charisma) - WK IV
 
Emotional Intelligence
Emotional IntelligenceEmotional Intelligence
Emotional Intelligence
 
SJ Emotional Intelligence.pptx
SJ Emotional Intelligence.pptxSJ Emotional Intelligence.pptx
SJ Emotional Intelligence.pptx
 
Learn About Emotional Intelligence In Only 10 Minutes
Learn About Emotional Intelligence In Only 10 MinutesLearn About Emotional Intelligence In Only 10 Minutes
Learn About Emotional Intelligence In Only 10 Minutes
 
EQi2_Workplace_Client_Sample_Report_Edited
EQi2_Workplace_Client_Sample_Report_EditedEQi2_Workplace_Client_Sample_Report_Edited
EQi2_Workplace_Client_Sample_Report_Edited
 

More from Contact Centre Management Group

WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health? WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health? Contact Centre Management Group
 
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...Contact Centre Management Group
 
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes Contact Centre Management Group
 

More from Contact Centre Management Group (20)

Let's talk about CX - NICE Presentation at CCMG Awards
Let's talk about CX - NICE Presentation at CCMG AwardsLet's talk about CX - NICE Presentation at CCMG Awards
Let's talk about CX - NICE Presentation at CCMG Awards
 
Building & Maintaining Relationships in a Hybrid World
Building & Maintaining Relationships in a Hybrid WorldBuilding & Maintaining Relationships in a Hybrid World
Building & Maintaining Relationships in a Hybrid World
 
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health? WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
WELLNESS – the NWOW (NEW-WORLD-OF-WORK*™) chill-pill for mental health?
 
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
From Covid Crisis to the New Normal: From Favoured Destination to Winning Bus...
 
Presentation: Gerhard Visser (Snr)
Presentation: Gerhard Visser (Snr)Presentation: Gerhard Visser (Snr)
Presentation: Gerhard Visser (Snr)
 
Presentation: Jeff Kian
Presentation: Jeff Kian Presentation: Jeff Kian
Presentation: Jeff Kian
 
Presentation: Patrick Carmody
Presentation: Patrick CarmodyPresentation: Patrick Carmody
Presentation: Patrick Carmody
 
Presentation: Margie Middleton
Presentation: Margie MiddletonPresentation: Margie Middleton
Presentation: Margie Middleton
 
Presentation: Sarina de Beer, Ask Afrika
Presentation: Sarina de Beer, Ask AfrikaPresentation: Sarina de Beer, Ask Afrika
Presentation: Sarina de Beer, Ask Afrika
 
Presentation: Anthony Eva, bizAR Reality
Presentation: Anthony Eva, bizAR RealityPresentation: Anthony Eva, bizAR Reality
Presentation: Anthony Eva, bizAR Reality
 
Presentation: Perry de Jager, Principa
Presentation: Perry de Jager, PrincipaPresentation: Perry de Jager, Principa
Presentation: Perry de Jager, Principa
 
Employer Association procurement standards
Employer Association procurement standardsEmployer Association procurement standards
Employer Association procurement standards
 
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
KNOWLEDGE SHARING: The Impact on Contact Centes of legislation changes
 
The Hero's Journey
The Hero's JourneyThe Hero's Journey
The Hero's Journey
 
Suggested SAQA changes to Professional Body Regulations
Suggested SAQA changes to Professional Body RegulationsSuggested SAQA changes to Professional Body Regulations
Suggested SAQA changes to Professional Body Regulations
 
CCMG Knowledge Sharing Event
CCMG Knowledge Sharing EventCCMG Knowledge Sharing Event
CCMG Knowledge Sharing Event
 
CCMG Employer Association
CCMG Employer AssociationCCMG Employer Association
CCMG Employer Association
 
CCMG BPESA Awards Launch
CCMG BPESA Awards LaunchCCMG BPESA Awards Launch
CCMG BPESA Awards Launch
 
Customers are from Venus, Companies are from Mars
Customers are from Venus, Companies are from Mars Customers are from Venus, Companies are from Mars
Customers are from Venus, Companies are from Mars
 
Professional Bodies: Their reason for being
Professional Bodies: Their reason for beingProfessional Bodies: Their reason for being
Professional Bodies: Their reason for being
 

Emotional Intelligence

  • 1. EMOTIONAL INTELLIGENCE Knowledge Self-Awareness Attitude Self-Confidence Behaviour Self-Control Behaviour Social Competency Attitude Motivation Knowledge Empathy
  • 2.
  • 3.