The document discusses improving communication skills through developing confidence. It identifies four types of personalities (A, B, C, D) and how to communicate effectively with each by understanding their traits, influencing styles, and management needs. The key aspects of confident communication are self-confidence, listening skills, body language, vocabulary, and understanding other perspectives.

1. COMMUNICATING WITH MORE CONFIDENCE By Dr.Sherif Elarabi

2. Purpose of learning communication People are forgetting how to talk How to listen How to express themselve what words to use and not to use They lack the confidence to meet other people Or tackle difficult situations face-to-face

3. Improving your communication skills can Help you to win more contracts and sales Gain promotion manage your organisation or your team more effectively

4. Face-to-face communication aspects visually how we look and our body language Vocally how we speak Verbally what we say What we listen How we think and feel

5. What makes a confident communicator? Confident communicators are self-confident have good self-esteem They believe they are worth being listened They like to hear the views and opinions of others. They are able to both take and give criticism without feeling inadequate and hurt.

6. The benefits of confident communication in the workplace : Increased productivity Better team working Fewer mistakes and therefore more cost saving Less stress and conflict Better motivation

7. in your personal life can mean: fewer misunderstandings greater cooperation more friends improved relationships

8. How can you improve your communication skills? The only way to improve communication is to change the way you feel, think and act

9. In order to communicate confidently you need to Mature open minded personality Ask the right questions Listen effectively Read and interpret body language Understand what is being said behind the words Use the right words Self-confidence Genuine interest in other people

10. What influences us when we meet someone? Appearance Body Language includes: eye contact , handshake , posture , facial expressions Voice Words Behaviour Personality Education Preconceived ideas about that person

11. The internal factors that influence us: Attitudes and perceptions Values and pressures Preconceived ideas

12. In order to influence others you need to: Plan how to interact with the other person Have a greater awareness of other people Be more sensitive towards their emotions and attitudes Carefully observe other people Have a greater self-knowledge

13. Building confidence Acting more confidently begins with thinking more confidently Your brain is a very powerful organ It sends messages people through your body language If you think that your point of view is useless Then this will be relayed to other people through your body language

14. SELF- ESTEEM Self esteem is the picture we have of ourselves and the value we place upon ourselves It is dependent on what others tell us about ourselves

15. How to improve self-esteem Think positive Feel good about yourself also learn to feel good about others You can gain a great deal of personal satisfaction and strength through helping others.

16. Your inner voice Don,t listen to negative inner voice Stop comparing yourself to others Get a more positive dialogue

17. Listening Listening is the heart of effective communication Listening involves both: the ability to understand what is being said the ability to organize and analyze the messages

18. There are two types of listening: 1- Causal listening : is what we tend to do most of the time We are only half listening we discard other parts of conversation 2-Critical listening : requires concentration and stamina .

19. What stops us listening? Different perspectives Strong emotions Physical tiredness or discomfort Desire to talk Distractions and mind wandering Reactions to the speaker

20. So how can we improve our listening skills? Start listening with the first word Turn off all negative thoughts you have about the speaker Think at the speed they’re talking, don’t jump ahead Do not interrupt Find an area of interest Resist distractions if you possibly can Suspend your judgement and keep an open mind

21. Getting on someone’s wavelength How can we get on someone’s wavelength, even those whom we find it difficult to relate to? Well of course they don’t and they’re not like us We are all different Recognising this can help us to adapt our approach

22. Personality Types Type A – dominance Have dominance and superiority in their make up Impatient individuals Confident decision makers Time conscious and find it hard to relax Have a high degree of energy, and like getting things done They are good at ideas, and at problem solving Being natural risk takers Quickly get bored with the detail Highly independent

23. Their influencing style Tough battler, pressing for results, giving orders, issuing challenges They are enterprising and forceful

24. Managing a Type A personality you should give them short-term goals that give them a high degree of recognition and status ensure they have the opportunity to develop new skills and interest try and speed up the way you talk be direct, get straight to the point Use time efficiently

25. How to recognize the Type A They will use dominant body language Their speech will be direct Get right to the point They will make flat assertions They will also use a lot of ‘I’ statements Give you the benefit of their wisdom and provide advice

26. Type B – social likes people and likes to be liked They are adaptable, flexible and participative They are enthusiastic, embracing come up with lots of ideas they are not afraid of change They are usually highly persuasive individuals manage in a democratic style find it hard to deal with confrontation

27. Their influencing style Friendly helper Showing concern Expressing friendliness and warmth Try to influence by appealing to others’ emotions

28. Managing a Type B give them short to medium-term goals consistent management approach

29. Recognising a Type B Less dominant body language They will not be so direct Quickly participate in any meeting Friendly, talkative and smile at you They enjoy team working Their hobbies will often be people and team related

30. Type C – measured Measured and far more logical and analytical Steady, often security minded Don’t like a lot of change Suspicious and sceptical of new ideas They are consistent, caring and patient They don’t like taking risks They are generally warm hearted When aggressive can be very stubborn

31. Their influencing style Based on logic and facts Fairness is paramount to a Type C personality

32. Managing a Type C Set long-term goals with careful and periodic reviews The Type C needs to be told what you want Prefer to rely on more assertive people to take the lead When introducing change it is best to do it in stages Doesn’t like interruptions and distractions They need to feel they have your support and encouragement

33. Recognising a Type C personality They are not motivated Pessimistic and cautious No dominant body language Their hobbies will be those that require more detail and patience

34. Type D – compliant comply with the rules and regulations very systematic, precise, hyperefficient and bureaucratic love facts and detail will use rules, authority and logical argument

35. Their influencing style based on logic and facts often quoting authorities and rules and regulations They have a tendency to correct errors and inaccuracies

36. Managing a Type D They like long-term goals fully negotiated They like harmony They need a detailed brief and explanation Do not like taking risks Concerned with quality You will also need to delegate very specifically

37. Recognising a Type D No dominant body language likely to be submissive speak quietly and can be vague enjoy complex hobbies requiring patience and detail

38. Final Check list Accept full responsibility for communication Accept you cannot change another person Be aware of the values, attitudes, pressures Keep an open mind and try and see where the other person is coming from Get a positive inner voice Adopt and practise giving out confident body language Fine tune your listening skills using critical listening Understand that not everyone is like you