Downloaded 49 times
Uploaded byKris Mailepors, MBA
EQ; Emotional Intelligence
This document discusses emotional intelligence and its importance. It covers 16 emotional intelligence skills such as self-regard, empathy, stress tolerance, and happiness. For each skill, it defines what the skill is, why it is important, and has the reader score themselves on a scale of 1-13. It explains that emotional intelligence can be improved through focus and practice, unlike IQ, and that developing emotional intelligence skills can help people perform better at work through improved relationships, leadership, and workplace climate. It encourages readers to identify their highest and lowest scored skills to focus on for self-improvement.
More Related Content
Similar to EQ; Emotional Intelligence
EQ; Emotional Intelligence
- 1. Emotional Intelligence Kris Mailepors Director of Organizational Development Catholic Medical Center kmailepo@cmc-nh.org tw: @krismailepors
- 2. Emotional Intelligence? Our ability to identify and understand our emotions and others’ …and how we control ours Why should we care? – Career?
- 3. Importance of workrelationships – Carnegie Institute of Technology: 85% of Leadership Success is due to skills in communicating, leading and negotiating, attributing 15% to technical knowledge. (Forbes 2012) – I.Q. Does not significantly change over one’s lifetime, but E.Q. can based on one’s desire to learn and grow (Psychology Today 2013)
- 4. Importance of workrelationships – EQ of leaders has a direct influence on workplace climate; workplace climate influences metrics like productivity, employee engagement, and overall productivity (Six Degrees 2013) These Skills help create an environment where employees can work effectively
- 5. Emotional Intelligence? Our ability to identify and understand our emotions and others’ …and how we control ours Why else should we care? – Relationships? A bad relationship might not be your fault, But it’s your responsibility
- 6. Emotional Intelligence? This seminarcovers 16 important skills – These are not found in school – These are not likely found in any employee handbook – Joint Commission does NOT make you do this So why should people be good at these?
- 7. #1 Self-regard • Whatis it? – How we feel about ourselves • Why should we care? – Develop it; flexible, more confident, more secure – Enjoying yourself makes you of better service to others • Score yourself 1-13
- 8. #2 Self-actualization • Whatis it? – Knowing your talents, capacity, ability. Having various interests and pursuits. • Why should we care? – As you live up to your potential, satisfaction grows – Ideally, this is a lifelong journey. What is it that you long for? • Score yourself 1-13
- 9. #3 Emotional Self-awareness •What is it? – How we feel; and why we are feeling that way (how we feel is a ONE WORD emotion) • Why should we care? – React v Respond • Score yourself 1-13
- 10. #4 Emotional Expression…(uh-oh) • What is it? – How accurately can we communicate? – http://www.youtube.com/watch?v=2v8ZzvIbq30 • Why should we care? – Does your organization preach a culture that we ourselves need to live up to? – Do you share feelings or observations? Do we actually let people know this, or assume they should know? • Score yourself 1-13
- 11. #5 Assertiveness • Whatis it? 3 components 1. Ability to express emotion 2. Ability to express opinion, even when unpopular 3. Ability to stand up for personal rights …without being aggressive or abusive • Why should we care? – Chutzpah!...be heard Reticence∙∙∙∙∙∙∙∙∙∙Assertiveness ∙∙∙∙∙∙∙∙∙∙Aggressiveness • Score yourself 1-13
- 12. #6 Independence • Whatis it? – Thinking without influence of others’ thoughts, emotions. Sifting through the input – It takes courage…why? • Why should we care? – It’s about relying on your own judgment enough to trust it. – It’s about not having your confidence tied to anything out of your control • Score yourself 1-13
- 13. #7 Interpersonal Relationships •What is it? – The arena where we put EQ into practice – They are mutually satisfying (what do I get? what do I give?)…render some control – How many is too many? • Why should we care? – We’re not wired to be isolated – We must get better at sharing resources • Score yourself 1-13
- 14. #8 Empathy • Whatis it? – Understand, be aware of, and be sensitive to the feelings/thoughts/experiences of another – “reading” people…not reacting to people • Why should we care? – It’s the only way we can give people feedback – As our world moves faster, we take less time to pay attention to others – Dramatically more accurate communication – Collaboration • Score yourself 1-13
- 15. #9 Social Responsibility •What is it? – Assuming responsibility for well-being of the group • Why should we care? – Competition v Collaboration – Value your social engagements (meetings, church) • Score yourself 1-13
- 16. #10 Problem Solving(really?) • What is it? – We almost never solve hard problems with facts alone – Emotions have an effect on decision making – We don’t just confront the problem, we confront, accept and resolve the emotional challenges that accompany them • Why should we care? – We all do this anyway • Score yourself 1-13
- 17. #11 Reality Testing •What is it? – Knowing what is actually happening – Do we “prepare ourselves” for certain situations? • Why should we care? – We only see reality through our own perceptions – These questions/tests are critical Open your “critical eye” Check in with yourself… “why am I ______?” • Score yourself 1-13
- 18. #12 Impulse Control •What is it? – An urge that compels us to act – Can be helpful or harmful • Why should we care? – Many of us are action oriented (Type A) – Action-oriented people don’t usually notice their WAKE – Controlling impulses improves SELF REGARD • Score yourself 1-13
- 19. #13 Flexibility • Whatis it? – Adjusting to circumstances w/o compromising core values – Willing to yield to the influence of others – Adaptable, tolerant, thinks on their feet • Why should we care? – Change is everywhere – Complainers? “should be” …too stuck to core • Score yourself 1-13
- 20. #14 Stress Tolerance •What is it? – Not a question of if, rather when & how often – Causes fight or flight response, even if none is required • Why should we care? – Analyze situation better and resourcefully deal – Can’t manage stress? Cant live well, can’t function optimally • Score yourself 1-13
- 21. #15 Optimism • Whatis it? – Silver lining… but why is it hard sometimes? – Reality and the people in it are essentially good – Any negative outcome is a temporary setback • Why should we care? – Physical health, persistence, flexibility, Self regard • Score yourself 1-13
- 22. #16 Happiness &Well-Being • What is it? – Satisfaction, having or getting what we desire • Why should we care? – Linked to everything we do and how well we do it – If you want to be happy…. • Score yourself 1-13
- 23. So where areyou? • What was your high score? • What was your low score? • Add your aggregate, this is your EQ until you make effort to improve your low scores
- 24. So where areyou? 160+ = Emotional Genius and it serves you well – Select your two lowest competencies and learn to be better at them – Next year: select two more
- 25. So where areyou? 105-159 = You are in the bell curve. In order to differentiate yourself, you should focus on both your highest competency AND your lowest Why?
- 26. So where areyou? Under 105 = You may be functionally disabled emotionally. http://www.youtube.com/watch?v=YOn4vg0JIAo Your starting point is to take your STRENGTHS and work on making them great, others will follow. This is your easiest path to improvement
- 27. Emotional Intelligence Comments? Kris Mailepors Director of Organizational Development Catholic Medical Center kmailepo@cmc-nh.org tw: @krismailepors
Editor's Notes
- #14 Points:Know something personal about ALL of your colleagues? 3 pointsLunch with someone new once a week? 3 points (month-1)Belong to an organization? 3 points (one for each)One point for each time you spend personal time with someone other than “family” (4)