This document discusses emotional intelligence (EI) and its importance. It defines EI as the ability to understand one's own and other people's feelings and to use this awareness to motivate oneself and manage relationships effectively. The document notes that while IQ is important, EI may contribute more to success. It outlines four clusters of EI abilities - self awareness, self management, social awareness, and relationship management. The document provides details on self awareness competencies like emotional awareness and tips for improving self awareness skills.

2. Objectives
At the end of the workshop, you will be able to:
 Define Emotional Intelligence
 Understand the importance of EI
 Be aware of the difference between IQ &EI
 Describe your personal and social competencies
 Use emotions effectively to achieve your objectives

3. What is Emotion?
Internal conscious states that we infer in ourselves and
others.
 Emotions are personal experiences.
 We cannot actually see feelings.
 We observe behavior and
infer emotion.

4. What is Intelligence?
Experts differ on an exact definition of intelligence but most
agree that intelligent behavior has at least two components:
 The ability to learn from experience.
 The ability to adapt to the surrounding environment

5. What is Emotional Intelligence?
Ability to understand our own feelings and the feelings of
others, for motivating ourselves, and for managing our
emotions effectively in our relationships.
Emotional intelligence is sometimes referred to as “people
smartness”.

6. Approaches
 Have you met a highly
intelligent individual who
does not command respect
or work well with the team?
 Paradoxically, have you met
a manger who is not
“technically gifted”, but is
respected?
How can we explain this?

7. What is IQ
 An intelligence quotient (IQ) is a score derived from one of
several standardized tests designed to assess human
intelligence
 IQ scores are used for educational placement, assessment of
intellectual disability, and evaluating job applicants

8. Why Is IQ Not Enough?
 Our notion of intelligence
focussed on a single
measure Individual
Intelligence Quotient (IQ)
 Howard Gardner (1983)
presented Multiple
Intelligences

9. EI vs IQ
• IQ may ensure to 1%-20%
success
• EI may ensure 25%-45%
success

10. The Benefits of EI

11. Focus for Behavioral Change
 We all possess EI, IQ and personality
 Determines how we behave
 Unable to determine individual EI based on their IQ and
vice versa
 We have more ability to change our EI as opposed to our IQ
and personality
Personality
EIIQ
Stays constant – difficult
to change
Skills and competencies
that we can develop and
enhance

12.  Being intelligent about emotions means that we can perceive
and use emotions to create optimal relationships and produce
desired outcomes.
In Essence

13. Test your EI

14. Four Clusters of Emotional
Intelligence
Goleman’s Competencies Model

15. Self-Awareness
Self-Awareness is the ability to accurately sense and identify
personal feelings, along with the ability to understand and
evaluate them.

16. Three Competencies within
Self-Awareness
The Self-Awareness cluster contains three basic competencies or
subcategories:
 Emotional self-awareness
 Accurate self-assessment
 Self-confidence

17. Tips for Developing Self-
Awareness
Emotional Self-Awareness
 Pay attention to the physical reactions aroused in your body
during stressful situations.
 Keep a journal where you write down your behaviors and inner
feelings when faced with stressful situations on a daily basis.
Accurate Self-Assessment
 When interacting with people with whom you feel comfortable,
ask for their constructive feedback about your actions and
behaviors.
 Make a list of what you believe to be your strengths as well as any
areas where development is needed, and then compare your own
list and a similar list prepared by someone else.

18. Self-Confidence
 Adjust your thinking and behaviors so that they closely
match those of someone whose models that trait of self-
confidence—with that model in mind, act decisively,
instead of self-consciously watching your every move.
 Find someone you trust who would be willing to help you to
objectively analyze your abilities.
Tips for Developing Self-
Awareness

19. Self-Awareness Checklist
• Strengths
• Weaknesses
• Actions

20. Self-Management
 Self-Management is the ability to understand your emotions
and then use that understanding to turn situations to your
benefit.
 Self-management is also the ability to use your feelings to
reason well and act intentionally.

21. For further details please contact:
Aditi Singh
winningskillz@gmail.com

22. References
 www.yale.edu/21c/arkansas/documents/21C-
EmotionalIntelligence.ppt
 cet.usc.edu/resources/teaching.../docs/EI_CET_jan27_
final_revision.pp t
 Leveraging Emotional Intelligence in the Workplace :
emergingleadersalliance.org/.../Rahul-Dogra-
Leveraging-Emotional-Intel...