Conference presentation for CCMG conference 2017
Advance Call will demonstrate what the practical applications of the new ISO 18295 – Part 1 - Requirements for Customer Contact Centres) standard entails and how it was implemented throughout the business.
If you are looking forward to start your own business?
You can start your own center with AnCyber & distribution of franchisees we need to focus on different but current scenario of the market & industry needs.
As per the market survey & industry needs we can come up with the no. of different courses but to beat the competitors & to win the race we will need to do something different than that of our competitors are doing & a new approach for training.
First of all we should to focus on the various courses, we can conduct at AnCyber & seminars & workshops which can be carried out within the colleges & at our center since such seminars & workshops will attract students towards our courses & will help us indirectly in marketing too.
Panel session by Spencer Moore, Development Director,CIMSPA, Nigel Wallace, Client Services Consultant and Mac Cleves, Company Director, Mac Consultancy Services at the CIMSPA 2017 conference.
Croissant Technologies Career Development Center
Join hands with Croissant School Of Digital Marketing - chain as franchisee for a revolutionary tomorrow....
Investment :-- 3 to 10 Lac
Earning :- 2 to 4 Lac monthly
ABP (Association of Business Practitioners) Accreditation ProcessABP_Qualifications
ABP (Association of Business Practitioners www.abp.org.uk) is a not-for-profit UK awarding organisation which develops and accredits business related, professional qualifications, from short courses to postgraduate diplomas, delivered through accredited colleges.
ABP's accreditation process is a quality assurance process to ensure a successful learning experience for potential candidates following ABP qualifications.
Centres are assessed against standards to demonstrate their competence and performance capability. This presentation highlights the stages of the process and the criteria for successful accreditation. If you have any enquiries or require further information please do not hesitate to visit www.abp.org.uk/centres/abp-approval-process
If you wish to become a centre accredited by ABP please complete and submit the no-obligation enquiry form at www.abp.org.uk/centres/centre-application.
We look forward to hearing from you.
Conference presentation for CCMG conference 2017
Advance Call will demonstrate what the practical applications of the new ISO 18295 – Part 1 - Requirements for Customer Contact Centres) standard entails and how it was implemented throughout the business.
If you are looking forward to start your own business?
You can start your own center with AnCyber & distribution of franchisees we need to focus on different but current scenario of the market & industry needs.
As per the market survey & industry needs we can come up with the no. of different courses but to beat the competitors & to win the race we will need to do something different than that of our competitors are doing & a new approach for training.
First of all we should to focus on the various courses, we can conduct at AnCyber & seminars & workshops which can be carried out within the colleges & at our center since such seminars & workshops will attract students towards our courses & will help us indirectly in marketing too.
Panel session by Spencer Moore, Development Director,CIMSPA, Nigel Wallace, Client Services Consultant and Mac Cleves, Company Director, Mac Consultancy Services at the CIMSPA 2017 conference.
Croissant Technologies Career Development Center
Join hands with Croissant School Of Digital Marketing - chain as franchisee for a revolutionary tomorrow....
Investment :-- 3 to 10 Lac
Earning :- 2 to 4 Lac monthly
ABP (Association of Business Practitioners) Accreditation ProcessABP_Qualifications
ABP (Association of Business Practitioners www.abp.org.uk) is a not-for-profit UK awarding organisation which develops and accredits business related, professional qualifications, from short courses to postgraduate diplomas, delivered through accredited colleges.
ABP's accreditation process is a quality assurance process to ensure a successful learning experience for potential candidates following ABP qualifications.
Centres are assessed against standards to demonstrate their competence and performance capability. This presentation highlights the stages of the process and the criteria for successful accreditation. If you have any enquiries or require further information please do not hesitate to visit www.abp.org.uk/centres/abp-approval-process
If you wish to become a centre accredited by ABP please complete and submit the no-obligation enquiry form at www.abp.org.uk/centres/centre-application.
We look forward to hearing from you.
Introduction to ABP (Association of Business Practitioners)ABP_Qualifications
An introduction to The Association of Business Practitioners;
The Association of Business Practitioners (ABP) is a not-for-profit organisation working in partnership with ABE as an awarding organisation.
Through this partnership we develop, accredit and administer business related, professional qualifications from Level 3 to Level 7 (Postgraduate), delivered through accredited colleges
A presentation highlighting Qualification Delivery & Student Assessment with ABP. How ABP offers Centres and Student's flexibility to reach their potential.
Vinsys, a Global Training & Consulting Organization having wide spectrum of Services in the domain of Technology, Project Management, ITSM, Behavioral Management, Foreign Language, Training Infrastructure Services.
The Apprenticeship Recruitment Presentation tells you how Apprenticeship Recruitment can work for you. Taking on an apprentice between 16-24 can sound scary but Apprenticeship Recruitment are here to help you all the way through the process. the presentation explains how we recruit, what the process of apprenticeships is and what the progression options are. if you are interested in joining our apprenticeship scheme or would like to employ an apprentice or find out more about the apprenticeship scheme don't hesitate to contact us today.
How to Measure the Impact of Employee Soft Skills Training | Webinar 06.02.15BizLibrary
Why do organizations struggle with measuring the impact of their soft skills training? We know that improved communications skills make our colleagues better sales professionals, HR professionals, customer service professionals, etc. But getting to actual proof of this “knowledge” isn’t always easy.
In this session, we will explore a range of soft skills training and development challenges, and we will provide a framework for building a measurement and metrics methodology to capture the business benefits and impact of improved performance in soft skills.
www.bizlibrary.com
Go Beyond: Going Beyond With Learning AnalyticsAggregage
Measurement of learning effectiveness has always been a difficult subject for learning leaders. Surveys reveal that while the executive pressure to measure the business impact of learning is growing, significant numbers don’t know how to go about Learning Measurement. Those who do it well are able to prove training is essential to drive business results by rigorously leveraging Data and Analytics.
Introduction to ABP (Association of Business Practitioners)ABP_Qualifications
An introduction to The Association of Business Practitioners;
The Association of Business Practitioners (ABP) is a not-for-profit organisation working in partnership with ABE as an awarding organisation.
Through this partnership we develop, accredit and administer business related, professional qualifications from Level 3 to Level 7 (Postgraduate), delivered through accredited colleges
A presentation highlighting Qualification Delivery & Student Assessment with ABP. How ABP offers Centres and Student's flexibility to reach their potential.
Vinsys, a Global Training & Consulting Organization having wide spectrum of Services in the domain of Technology, Project Management, ITSM, Behavioral Management, Foreign Language, Training Infrastructure Services.
The Apprenticeship Recruitment Presentation tells you how Apprenticeship Recruitment can work for you. Taking on an apprentice between 16-24 can sound scary but Apprenticeship Recruitment are here to help you all the way through the process. the presentation explains how we recruit, what the process of apprenticeships is and what the progression options are. if you are interested in joining our apprenticeship scheme or would like to employ an apprentice or find out more about the apprenticeship scheme don't hesitate to contact us today.
How to Measure the Impact of Employee Soft Skills Training | Webinar 06.02.15BizLibrary
Why do organizations struggle with measuring the impact of their soft skills training? We know that improved communications skills make our colleagues better sales professionals, HR professionals, customer service professionals, etc. But getting to actual proof of this “knowledge” isn’t always easy.
In this session, we will explore a range of soft skills training and development challenges, and we will provide a framework for building a measurement and metrics methodology to capture the business benefits and impact of improved performance in soft skills.
www.bizlibrary.com
Go Beyond: Going Beyond With Learning AnalyticsAggregage
Measurement of learning effectiveness has always been a difficult subject for learning leaders. Surveys reveal that while the executive pressure to measure the business impact of learning is growing, significant numbers don’t know how to go about Learning Measurement. Those who do it well are able to prove training is essential to drive business results by rigorously leveraging Data and Analytics.
'HDR55 Build Evidence of Good Practice' is a foundation workshop in the application process for a Macquarie University HDR Supervision Associate Fellowship.
The Current Skills Sector Landscape (brought to you by Straplan)The Pathway Group
Straplan is a business management and consulting agency.
We have put together a presentation about the current skills sector landscape, and how it can affect us all- from the information obtained by Stuart Pyle (of Straplan).
If you are applying for the Princess Royal Training Awards in 2017, follow the 5 key steps to building a strong entry. To start your application, please go to https://www.princessroyaltrainingawards.com/application-2017
There is no higher form of user validation than having customers support your product with their wallets. However, the path to a profitable business is not necessarily an easy one. This course blends instruction with real life examples to help you effectively develop, implement, and measure your monetization strategy, iterating on the model as appropriate.
See More: https://bit.ly/2Vqfr9F
Shifting the conversation from cost to value! How to gather the right evidenc...Dr. Regis P. Chasse, MBA
For many years, Chief Learning Officers have proudly reported the cost of a learning hour, the ratio of L&D professionals per 1000-employee, or how many people their high-priority programs reached (efficiency); however, many learning executives struggle to articulate the real business value of their learning initiatives. Moving the conversation with stakeholders from a cost perspective to a value perspective is a critical aspect of engaging in rich exchanges with the business and becoming a true business partner.
After a focused effort, Majid Al Futtaim’s Leadership Institute now uses a pragmatic and cost-effective approach to measure the business impact of learning (effectiveness). The Leadership Institute Framework for Effectiveness Evaluation (LIFE2) will be introduced, supported with real examples from its School of Leadership Development and the School of Analytics & Technology.
Objectives :
• Understand the pillars of the Leadership Institute Framework for Effectiveness Evaluation (LIFE2)
• Understand the key steps to develop their own measurement approach for a specific program
• Understand the importance of post-measurement dialog with the business and follow-though
• Gain insights on the Leadership Institute lessons learned while implementing this framework
Target audience: Learning and HR business partners and executives who want to build credibility and trust with the business, and show the business value of their learning initiatives.
How to Build a Business Case for Formalization of Learning AnalyticsHuman Capital Media
This presentation will offer practical advice on how learning leaders should build a business case to formalize learning analytics into the L&D organization and budget. The session will cover critical tools and techniques to establish relevancy for learning measurement and positively create a culture supportive of L&D measurement.
Learning objectives:
Discuss examples of L&D metrics’ value to the organization.
Review techniques (KPIs, pilot/beta tests, financial analysis) to create a business case.
Provide an overview of the attributes necessary to create and sustain L&D analytics.
THE ROI DILEMMA: MEASURING RESULTS OF YOUR LEARNING PROGRAMSHuman Capital Media
Significant resources are being allocated to training and development across most organizations, but many companies still find themselves unsure of results. The return on investment formula is a financial calculation, but learning is a human behavior and needs a human calculation. L&D can’t prove ROI using the same methods other parts of the business do. So how can L&D professionals prove investments in employee development actually produce results?
In this webcast Karen Hebert-Maccaro, Chief Content Officer at O’Reilly will:
Explain why ROI needs to be redefined for learning initiatives and the narrative shifted from causation to correlation.
Discuss how to correlate learner engagement with other important organization metrics to tell an important story about the value of L&D investments.
Show you how to leverage Kirkpatrick’s model of assessment and create a targeted strategy around level three and four assessments.
Provide guidance on how to talk with your business leaders and other stakeholders about learning and argue “table stakes not sweepstakes”.
Similar to Presentation: Gerhard Visser (Snr) (20)
Organizations and workers were thrust into a transformational change that left both work and home environments in a state of chaos. The need to understand the impact of the shift from the traditional workplace to a hybrid world provides you with the opportunity to realign and navigate how we work.Traditional work/life balance strategies will need to shift to a more integrated lifestyle to support the hybrid working model.
11 Feb 2021 10:00 am - 11:00 am
As most of us believe AFRICA IS CALLING indeed – it’s bunker down time for our contact centre operations to get better getting right what we do so that it’s portable and transportable across the continent. And that absolutely starts with getting our people ‘right’ first
2020 will be remembered as a somber year when the world changed, right in front of our eyes – week to week, month to month and lockdowns to unlocking. The BPO industry’s response was rapid and the collaboration of various public, private and governmental players was nothing short of noteworthy. It is also the year when South Africa ranked 2nd most favoured offshore destinations of the year. As we come back slowly to the new normal, we need a winning strategy to take us to the next level of service delivery for clients across the world. This will have to be a strategy of taking the South Africa customer experience ‘to the world’ while the world cannot visit (fully) due to the pandemic. This is OUR time.
In-terms of BBBEE Requirements, every company seeking to earn BBBEE Points for Procurement, should establish a Procurement Standard for itself, based on its interpretation of the BBBEE Code and apply that standard to Suppliers.
The Online and Internet Debate - The Film and Publication Bill (The Internet Censorship Bill). This Legislative change threatens to have devastating consequences for the Digital Sectors in SA including the Contact Centre Sector and it is for this reason that the CCMG is hosting an online discussion with Dr Ivor Blumenthal.
Audio of presentation provided in video
As you work to complete your awards entry, keep in mind the Hero’s journey and use the steps as your plan. The deadline is looming but the light at the end of the tunnel is you, the hero, showing the way with your light sabre.
Policy and Criteria for Recognising a Professional Body and Registering a Professional Designation for the Purposes of the National Qualifications Framework Act, Act 67 of 2008
As one of the Shared Services, Learnerships provide valuable BBBEE points.
Join us at an online CCMG Knowledge Sharing Event on understanding & applying 12h as a CCMG EA activity. This information session is for members of the CCMG, who can earn 1 CPD point for attendance.
The CCMG/BPESA Contact Centre Industry Awards are the only industry-wide awards in South Africa. The prestigious professional Awards recognise the best of the best in the industry and set a benchmark for all Contact Centres and individuals to strive towards.
We will review the concept of Critical Thinking and advise why it is important in the context of your life and where you are. The objective for you should be to use Critical Thinking as a way to evaluate your life, analyse the results of your current thinking and to come up with new ways of thinking that enable you to have a happier, fuller life, to earn more and to understand life better.
South Africa is known as a quality destination for BPO operations, but where are contact centre salaries positioned in relation to this promise of quality service delivery?
What are the main advantages of using HR recruiter services.pdfHumanResourceDimensi1
HR recruiter services offer top talents to companies according to their specific needs. They handle all recruitment tasks from job posting to onboarding and help companies concentrate on their business growth. With their expertise and years of experience, they streamline the hiring process and save time and resources for the company.
Unveiling the Secrets How Does Generative AI Work.pdfSam H
At its core, generative artificial intelligence relies on the concept of generative models, which serve as engines that churn out entirely new data resembling their training data. It is like a sculptor who has studied so many forms found in nature and then uses this knowledge to create sculptures from his imagination that have never been seen before anywhere else. If taken to cyberspace, gans work almost the same way.
Memorandum Of Association Constitution of Company.pptseri bangash
www.seribangash.com
A Memorandum of Association (MOA) is a legal document that outlines the fundamental principles and objectives upon which a company operates. It serves as the company's charter or constitution and defines the scope of its activities. Here's a detailed note on the MOA:
Contents of Memorandum of Association:
Name Clause: This clause states the name of the company, which should end with words like "Limited" or "Ltd." for a public limited company and "Private Limited" or "Pvt. Ltd." for a private limited company.
https://seribangash.com/article-of-association-is-legal-doc-of-company/
Registered Office Clause: It specifies the location where the company's registered office is situated. This office is where all official communications and notices are sent.
Objective Clause: This clause delineates the main objectives for which the company is formed. It's important to define these objectives clearly, as the company cannot undertake activities beyond those mentioned in this clause.
www.seribangash.com
Liability Clause: It outlines the extent of liability of the company's members. In the case of companies limited by shares, the liability of members is limited to the amount unpaid on their shares. For companies limited by guarantee, members' liability is limited to the amount they undertake to contribute if the company is wound up.
https://seribangash.com/promotors-is-person-conceived-formation-company/
Capital Clause: This clause specifies the authorized capital of the company, i.e., the maximum amount of share capital the company is authorized to issue. It also mentions the division of this capital into shares and their respective nominal value.
Association Clause: It simply states that the subscribers wish to form a company and agree to become members of it, in accordance with the terms of the MOA.
Importance of Memorandum of Association:
Legal Requirement: The MOA is a legal requirement for the formation of a company. It must be filed with the Registrar of Companies during the incorporation process.
Constitutional Document: It serves as the company's constitutional document, defining its scope, powers, and limitations.
Protection of Members: It protects the interests of the company's members by clearly defining the objectives and limiting their liability.
External Communication: It provides clarity to external parties, such as investors, creditors, and regulatory authorities, regarding the company's objectives and powers.
https://seribangash.com/difference-public-and-private-company-law/
Binding Authority: The company and its members are bound by the provisions of the MOA. Any action taken beyond its scope may be considered ultra vires (beyond the powers) of the company and therefore void.
Amendment of MOA:
While the MOA lays down the company's fundamental principles, it is not entirely immutable. It can be amended, but only under specific circumstances and in compliance with legal procedures. Amendments typically require shareholder
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Buy Verified PayPal Account | Buy Google 5 Star Reviewsusawebmarket
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Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Attending a job Interview for B1 and B2 Englsih learnersErika906060
It is a sample of an interview for a business english class for pre-intermediate and intermediate english students with emphasis on the speking ability.
As a business owner in Delaware, staying on top of your tax obligations is paramount, especially with the annual deadline for Delaware Franchise Tax looming on March 1. One such obligation is the annual Delaware Franchise Tax, which serves as a crucial requirement for maintaining your company’s legal standing within the state. While the prospect of handling tax matters may seem daunting, rest assured that the process can be straightforward with the right guidance. In this comprehensive guide, we’ll walk you through the steps of filing your Delaware Franchise Tax and provide insights to help you navigate the process effectively.
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
The world of search engine optimization (SEO) is buzzing with discussions after Google confirmed that around 2,500 leaked internal documents related to its Search feature are indeed authentic. The revelation has sparked significant concerns within the SEO community. The leaked documents were initially reported by SEO experts Rand Fishkin and Mike King, igniting widespread analysis and discourse. For More Info:- https://news.arihantwebtech.com/search-disrupted-googles-leaked-documents-rock-the-seo-world/
"𝑩𝑬𝑮𝑼𝑵 𝑾𝑰𝑻𝑯 𝑻𝑱 𝑰𝑺 𝑯𝑨𝑳𝑭 𝑫𝑶𝑵𝑬"
𝐓𝐉 𝐂𝐨𝐦𝐬 (𝐓𝐉 𝐂𝐨𝐦𝐦𝐮𝐧𝐢𝐜𝐚𝐭𝐢𝐨𝐧𝐬) is a professional event agency that includes experts in the event-organizing market in Vietnam, Korea, and ASEAN countries. We provide unlimited types of events from Music concerts, Fan meetings, and Culture festivals to Corporate events, Internal company events, Golf tournaments, MICE events, and Exhibitions.
𝐓𝐉 𝐂𝐨𝐦𝐬 provides unlimited package services including such as Event organizing, Event planning, Event production, Manpower, PR marketing, Design 2D/3D, VIP protocols, Interpreter agency, etc.
Sports events - Golf competitions/billiards competitions/company sports events: dynamic and challenging
⭐ 𝐅𝐞𝐚𝐭𝐮𝐫𝐞𝐝 𝐩𝐫𝐨𝐣𝐞𝐜𝐭𝐬:
➢ 2024 BAEKHYUN [Lonsdaleite] IN HO CHI MINH
➢ SUPER JUNIOR-L.S.S. THE SHOW : Th3ee Guys in HO CHI MINH
➢FreenBecky 1st Fan Meeting in Vietnam
➢CHILDREN ART EXHIBITION 2024: BEYOND BARRIERS
➢ WOW K-Music Festival 2023
➢ Winner [CROSS] Tour in HCM
➢ Super Show 9 in HCM with Super Junior
➢ HCMC - Gyeongsangbuk-do Culture and Tourism Festival
➢ Korean Vietnam Partnership - Fair with LG
➢ Korean President visits Samsung Electronics R&D Center
➢ Vietnam Food Expo with Lotte Wellfood
"𝐄𝐯𝐞𝐫𝐲 𝐞𝐯𝐞𝐧𝐭 𝐢𝐬 𝐚 𝐬𝐭𝐨𝐫𝐲, 𝐚 𝐬𝐩𝐞𝐜𝐢𝐚𝐥 𝐣𝐨𝐮𝐫𝐧𝐞𝐲. 𝐖𝐞 𝐚𝐥𝐰𝐚𝐲𝐬 𝐛𝐞𝐥𝐢𝐞𝐯𝐞 𝐭𝐡𝐚𝐭 𝐬𝐡𝐨𝐫𝐭𝐥𝐲 𝐲𝐨𝐮 𝐰𝐢𝐥𝐥 𝐛𝐞 𝐚 𝐩𝐚𝐫𝐭 𝐨𝐟 𝐨𝐮𝐫 𝐬𝐭𝐨𝐫𝐢𝐞𝐬."
India Orthopedic Devices Market: Unlocking Growth Secrets, Trends and Develop...Kumar Satyam
According to TechSci Research report, “India Orthopedic Devices Market -Industry Size, Share, Trends, Competition Forecast & Opportunities, 2030”, the India Orthopedic Devices Market stood at USD 1,280.54 Million in 2024 and is anticipated to grow with a CAGR of 7.84% in the forecast period, 2026-2030F. The India Orthopedic Devices Market is being driven by several factors. The most prominent ones include an increase in the elderly population, who are more prone to orthopedic conditions such as osteoporosis and arthritis. Moreover, the rise in sports injuries and road accidents are also contributing to the demand for orthopedic devices. Advances in technology and the introduction of innovative implants and prosthetics have further propelled the market growth. Additionally, government initiatives aimed at improving healthcare infrastructure and the increasing prevalence of lifestyle diseases have led to an upward trend in orthopedic surgeries, thereby fueling the market demand for these devices.
Discover the innovative and creative projects that highlight my journey throu...dylandmeas
Discover the innovative and creative projects that highlight my journey through Full Sail University. Below, you’ll find a collection of my work showcasing my skills and expertise in digital marketing, event planning, and media production.
4. BEE the Best in South Africa 4
Roadmap:
1. BEE Return on Investment Model (RoI)
2. Your Skills Cuisine:
High Impact Learning Models (HILL)
eSTUDY CK Connect Solution
3. eSTUDY endorsing CCMG Professional Designations
6. Extra-Ordinary
Expenses
(Annual)
47pts
40%
Lighter Weight
Elements
Ordinary Expenses
71 pts
60%
Heavy Weight
Elements
RoI Evaluation Scale:
Per BEE Element
Per BEE
Points
60%
“BEE Level 6”
Achieve 40%
Sub-minimums
@ 17 pts = 88 pts
“BEE Level 4”
22
3
OW
23
4
PP
17
2
MC & EE
25 pts
21%
19 pts
16%
27 pts
23%
6
19
SD
3
8
SUD
11pts
9%
1
5
ED
1
4
SED
5 pts
4%
25 pts
21%
6 pts
5%
BEE Responsible
7. BEE Instrumental 7
BEE Analyst – BEE Return on Investment Model
01
02
03
04
05
RoI Strategic Indicators
RoI Cost Barometer
RoI Accelerators
RoI Multipliers
RoI Funding Mechanisms
8. BEE the Best in South Africa 8
BEE RoI Strategic Indicators 01
OWNERSHIP: % Growth in Net Asset Value / Share price
Improvement in Client Relationships
MANAGEMENT CONTROL: Employment Equity Headcount
Growth in meeting EE targets
SKILLS DEVELOPMENT: Promotion of people to Higher Occupational levels
Upskilling unemployed people
PROCUREMENT: Improvement in procurement trends
meeting BEE targets
SUPPLIER DEVELOPMENT: Contribution to Procurement trends
ENTERPRISE DEVELOPMENT: Contribution to Procurement trends
SOCIO ECONOMIC DEVELOPMENT: Goodwill as responsible corporate citizen
9. BEE Creative 9
01
02BEE Cost Barometer
COST PER BEE POINT – Rand Value
OW: Per dividend payable per BEE point
SD: Skills Expenditure (6%)
Disabled Training Spend (0.3%)
Cat C & D Internships / Learnerships (No)
Headcount as absorbed (%)
SUD: SUD spend per BEE point
ED: ED spend per BEE point
SED: SED spend per BEE point
10. BEE Intelligent 10
01
02
RoI Accelerators 03
Use of RoI Accelerators within your BEE Scorecard, linked to benchmark targets:
• BLACK FEMALES
• NEW ENTRANTS
• DESIGNATED GROUP
• BONUS POINTS
• CAT C & D INTERNSHIPS & LSHIPS
• BLACK OWNED PRIVATE EQUITY FUNDS
• CAT B, C & D SALARIES/STIPENDS
11. BEE Responsible 11
01
05
04
ACADEMY: Skills Development
INCUBATOR: Procurement
Supplier Development
Enterprise Development
YES4YOUTH Overall BEE Level Enhancement
RoI Multipliers
15. Tested worldwide by a panel made up of over 1,500 scientific studies
Case Study:
• 500 learners
• Different learning paths
• Same final assessment
The HILL Model: University of Maastricht
Group 1 (Conventional) Group 2 (HILL)
Traditional pathway with highly interactive content Followed HILL principles
Average result from the final assessment
41% 74%
High Impact Learning
16. The Seven Principles of the HILL Model
16
01
URGENCY
ACTION &
SHARING
HYBRID
LEARNING
LEARNER
AGENCY
COLLABORATION
& COACHING
FLEXIBILITY
ASSESSMEN
T AS
LEARNING
HILL
High Impact Learning
19. 19
Principle 3: Hybrid Learning
01
URGENCY
ACTION &
SHARING
HYBRID
LEARNING
LEARNER
AGENCY
COLLABORATION &
COACHING
FLEXIBILITY
ASSESSMENT
AS LEARNING 03
Well-thought-out mix of learning
methods
Balancing online and offline
learning
HYBRID LEARNING
High Impact Learning
HILL
20. 04
Learners in charge of their own
learning
Make their own choices
Manage their own learning paths
LEARNING AGENCY
Principle 4: Learner Agency
01
URGENCY
ACTION &
SHARING
HYBRID
LEARNING
LEARNER
AGENCYCOLLABORATON &
COACHING
FLEXIBILITY
ASSESSMENT
AS LEARNING
HILL
High Impact Learning
21. 05
Working and learning in small
groups enhance the learning
experience
Coaching by managers,
taking theory into practise,
are critical
COLLABORATION &
COACHING
Principle 5: Collaboration & Coaching
01
URGENCY
ACTION &
SHARING
HYBRID
LEARNING
LEARNER
AGENCY
COLLABORATION
& COACHING
FLEXIBILITY
ASSESSMENT
AS LEARNING
HILL
High Impact Learning
22. 06
Include flexibility in learning
formats
Strike a balance between formal
and informal learning
FLEXIBILITY
Principle 5: Flexibility
01
URGENCY
ACTION &
SHARING
HYBRID
LEARNING
LEARNER
AGENCY
COLLABORATION &
COACHING
FLEXIBILITY
ASSESSMENT AS
LEARNING
HILL
High Impact Learning
23. 07
Feedback throughout each phase
of learning
Do not become fixated on
assessments
Acknowledge achievement in final
assessment
ASSESSMENT AS
LEARNING
Principle 7: Assessment as Learning
01
URGENCY
ACTION &
SHARING
HYBRID
LEARNING
LEARNER
AGENCY
COLLABORATION
& COACHING
FLEXIBILITY
ASSESSMENT
AS LEARNING
HILL
High Impact Learning
27. Roadmap to achieve or maintain Professional Status as
SUPPORT PROFESSIONAL @ CCMG
Phase 1
Conduct Learner needs analysis
Outcome: Individual Learner
Roadmap
Phase 3
Consult managers
Outcome: Learner Roadmap
and Competency Model
Phase 5
Final Learning Roadmap
Phase 2
Consult Team Members on Team
requirements
Outcome: Team defined Learner Roadmap
Phase 4
Consult L&D Dept / Directors
Outcome: Add Company
Objectives
Phase 6
CCMG Accreditation linked to
Professional Designations
1.
3.
2.
4.
5.
6.
Learning Journey ………………….. Growth in Professional Status