The document discusses the transition from the COVID-19 crisis to a new normal in South Africa, specifically regarding the evolution of call centers to remote work. It emphasizes the importance of adapting skills for the digital age and encourages professionals to enhance their LinkedIn presence and network. Additionally, it highlights the nostalgic aspects of traditional call center environments while promoting proactive engagement in professional growth.

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2. From COVID Crisis to the New Normal.
From Favoured Destination to Winning Businesses.
A Journey awaits South Africa.
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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u
Neek

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1. Please go to menti.com
2. And Enter code 74 70 82 0
3. or click link in the chat by Sharon
4. https://www.menti.com/fn8sy69z41

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StRuCtUrE
EXPECTATIONS
Sharon🙏

9. 15th MARCH 2020
“No Need to come to the call
centre from tomorrow”
Will I get paid?
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
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10. The Call Centre
People!
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
HELLO !! The WORK FROM HOME
TOOLKIT!
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11. ©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ]
Me
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12. COVID19
PANDEMIC
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13. CUSTOMERS & CLIENTS
DIGITAL & CLOUD & CHANNELS
SYSTEMS & TECHNOLOGY
LET’S MAKES AN IMPACT
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DO YOU MISS THE CALL CENTRES?

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The Friends
Chairs
Smells!!
The Hustle
The Bustle
The cafeteria
The TL!!

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PRE
2020
Call centre
SKILLS

20. Don’t Just
SURVIVE
©️ TRS Consulting South Africa [ /Transform. FUTURE. Today! ] 20
THRIVE

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1. Create a LinkedIn Profile.
2. Join CCMG LinkedIn Group-3683278
3. Ask 10 others to join. NICELY! 
4. Share a success story with the group.
5. If you don’t have a success STORY…then
CREATE ONE….
NEXT steps?
TINY
ACTIONS

22. REMEMBER
THE THREE
Zebra ‘S’s
Type them in Chat Box Please 🙏
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