The Business of Training

@ 2017 . Al l Ri ght s Re s e r ve d . CRDA- Z Ac ade my . www. 3l i ght hous e s . c om
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Sl i de 1
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@ 2017 . Al l Ri ght s Re s e r ve d . CRDA- Z Ac ade my . www. 3l i ght hous e s . c om Sl i de 1
Trai ni ng Cycl eTrai ni ng Cycl e
Fr omFr om Mi ndMi nd
ToTo MATTERSMATTERS

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Present at i on Cont ent
 Food f or Thought
 The I dea
 Hot el Tr ai ni ng
 The I mpor t ance
 Benef i t s of
Tr ai ni ng
 Rol e of Depar t ment al
Tr ai ner
 Tr ai ni ng Management
 Pl an
 Desi gn
 Mar ket
 Conduct
 Eval uat e
 What ’ s Next ?

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Food For Thought

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The Idea
 To under st and t he i mpor t ance of t r ai ni ng,
t ot al benef i t s of t r ai ni ng and your r ol es
and r esponsi bi l i t i es as Hot el Tr ai ner s.
 To under st and t he Tr ai ni ng Cycl e and
essent i al s i n each phase i n managi ng a
l ear ni ng and devel opment i n t he depar t ment .
 To cr eat e hot el e- l ear ni ng t ool s of The
Al ana Academy, usi ng www. wor dpr ess. com

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Hot el Trai ni ng

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The Import ance of Trai ni ng
 Hot el oper at i ons ar e ver y
dynami c, compl ex, and
r equi r e hi gh f ocus wi t h
hi gh pr i or i t y act i vi t i es.
 Tr ai ni ng i s t he hear t of hot el oper at i ons.
 Addr essi ng hot el chal l enges r el at ed t o
di sor gani zat i on and conf usi on, l ow mor al e,
l ow busi ness vol umes compar ed t o t he
compet i t or s, excessi ve ener gy & wat er
consumpt i ons, l ow l evel of empl oyee’ s
pr oduct i vi t y, hi gh l ost & br eakage,
sani t at i on pr obl ems, l ow number of r epeat ed
guest s.

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Benef i t s of Trai ni ng
FOR EMPLOYEE FOR GUEST FOR MANAGEMENT FOR TRAINER
I ncr eases Job
Sat i sf act i on
Ai ds Saf et y &
Hygi ene
Al l ows empl oyees t o
know what i s
expect ed
Al l ows empl oyee t o
be compet ent .
Gi ves r ecogni t i on
of j obs wel l done.
I ncr eases
f l exi bi l i t y.
Pr epar es f or
gr eat er
r esponsi bi l i t i es
I ncr eases
mot i vat i on l evel s
I mpr oves sel f
conf i dence
Pr ovi des hi gh
qual i t y ser vi ces
Hel ps assur e
consi st ency i n
oper at i ons
Reduces compl ai nt s
Cr eat es a mor e
pl easant vi si t
Add val ues f or
money
I ncr eases st andar ds
of per f or mance
I ncr eases pr of i t
Maxi mi zes use of
r esour ces
I ncr eases
pr oduct i vi t y
Bui l ds r epeat
busi nesses
Reduces wast age,
cost s, guest ’ s
compl ai nt s
Lower st af f t ur n-
over
Ai ds successi on and
manpower pl anni ng
Cr eat es a bet t er
br and i mage
Decr eases saf et y
hazar ds
Mot i vat es empl oyees
I ncr eases empl oyee
mor al e & t eamwor k
Bui l ds t r ust and
r espect
Recei ves f ewer
compl ai nt s f r om
Management and
Cust omer s
Abl e t o t ake
gr eat er
r esponsi bi l i t i es
I mpr oves car eer
pot ent i al
Pr omot es good
r el at i onshi ps
Reduces empl oyee
t ur n over
Hi gher empl oyee
engagement

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TotalTotal Benef i t s of Trai ni ng
 I ncr eased
Ef f i ci ency
 I ncr eased
Cust omer
Sat i sf act i on
 Mor e Pr of i t
 Expansi on of t he
company
 Mor e pr ospect f or
empl oyees
 I ncr eased
pr of essi onal i sm

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Rol e of Depart ment al Trai ner

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Rol e of Depart ment al Trai ner
 PLAN depar t ment al t r ai ni ng as a r esul t of
car ef ul l y t r ai ni ng needs anal ysi s.
 DESI GN a r el evant t r ai ni ng mat er i al usi ng
avai l abl e r esour ces.
 MARKET t he pl anned t r ai ni ng t o t ar get
audi ences.
 CONDUCT t he t r ai ni ng usi ng ef f ect i ve
communi cat i on and pr esent at i on ski l l .
 EVALUATE t r ai ni ng ef f ect i veness.

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Trai ni ng Cycl e

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Trai ni ng Cycl e
1
2
34
Communi cat i on
Present at i on
Trai n t he Trai ner
5

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Pl an t he Trai ni ng
 Conduct a t r ai ni ng need
anal ysi s
 See TNA wor ksheet
 Management Obser vat i on
 Empl oyee Sur veys
 Empl oyee Meet i ngs r esul t s
 Guest Comment s
 Mar ket i ng Sur veys
 I nspect i ons r esul t s
 Obt ai n t r ai ni ng need
conf i r mat i on
“When an employee present level of skill, knowledge, or attitude is
less than what is required. Training Need occurs.”

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Desi gn t he Trai ni ng
1. The Al ana Cor e Ser i es
2. The Al ana Techni cal / Funct i onal
Compet ency Ser i es
3. The Al ana Super vi sor y Ser i es
4. The Al ana Leader shi p Ser i es
5. The Al ana Management Ser i es
6. The Al ana Execut i ve Ser i es
7. The Al ana Devel opment Pr ogr ams
Use of t he f ol l owi ng e- r ef er ences & e- mat er i al s;
www. Wi kt i onar y. or g
www. Wi ki pedi a. or g
www. Sl i deshar e. net
www. Pi nt er est . com
www. Googl e. com
www. get t yi mages. com
www. i st ock. com
www. col or i bus. com

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Market t he Trai ni ng
 I nt er nal communi cat i on st r at egi es
 Post er
 Cr edo
 Use of soci al medi a & di gi t al medi a;
 Vi deo @ www. yout ube. com
 Bl og @ www. wor dpr ess. com
 Facebook f anpage or gr oup
 I nst agr am
 Twi t t er

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Conduct t he Trai ni ng
 Use appl i ed ski l l s on Communi cat i on &
Pr esent at i on
 Compl et e t he Tr ai n t he Tr ai ner cour se
 Use t he f ol l owi ng mat er i al s avai l abl e as
per t he st andar d;
 Tut or ’ s Not es
 Power Poi nt Pr esent at i on or
www. sl i deshar e. net
 Handout s
 Ref er ences
 Sel ect ed vi deos r el evant t o t he
l ear ni ng pr ogr am
E- Lear ni ng Mat er i al s on subj ect mat t er s can
be f ound i n www. sl i deshar e. net

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Eval uat e t he Trai ni ng
 Cour se Feedback
 Empl oyee Tur n- Over Rat e
 Exi t I nt er vi ew r esul t s
 Guest Comment s / Sur veys
 Management Feedback

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Sl i de 18
On Fi nal Not e
Gi ve l i ght and t he
dar kness wi l l
di sappear f or
i t sel f .
Er a s mus

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