The document discusses emotional intelligence (EQ) and its importance in management. It defines EQ as the ability to understand one's own emotions and the emotions of others to motivate oneself and manage interactions. EQ has 5 dimensions - self awareness, self management, social awareness, relationship management, and social skills. The benefits of high EQ include team effectiveness, flexible planning, motivation of others, and better decision making. While IQ measures logical reasoning, EQ measures emotional intelligence which can be learned and improves social effectiveness and life success over IQ. Developing EQ involves paying attention to one's behavior, taking responsibility for feelings, responding thoughtfully rather than reacting, empathizing with others, creating a positive environment, and viewing it as a lifelong process

1. Emotional quotient
( In management aspects )
Presented By
Rotn Facility
Emotional quotient
( In management aspects )

2. EQ - The Concept
The concept of emotional intelligence is popularized after publication of psychologist and New York Times
science writer Daniel Goleman's book ”Emotional Intelligence: Why It Can Matter More
Than IQ”.
Emotional Quotient or Emotional Intelligence is the
capability of understanding the self emotion as well as the
emotion of others used to evaluate, monitor and control it
in a way it should turned to positivity to achieve goals.
EI can also be defined as the capacity to recognize our
own feelings and those of others for motivating ourselves
and managing emotions well in our social interactions.

3. Knowing one’s emotion
Controlling one’s emotion
Recognizing emotions in others (empathy)
Controlling emotions in others.
Improvement in emotional control
Five dimensions of Emotional quotient

4. Components of EQ – an overview
•Social
awareness
•Social skills
•Self -
management
•Self -
awareness
Understanding
one’s emotion,
strength,
weakness and
self -
confidence
Managing and
regulating
one’s behavior,
Self – control &
adaptability
The capacity of
understanding
emotions of
others
The capacity of
knowing on
how to act in
such a way to
accomplish
goals

5. Benefits of EQ
Understanding and enhancing emotional intelligence enhances management
skills.
It can provide team effectiveness.
It assists managers to have flexible planning.
EQ assists managers in motivating others.
Better decision-making comes from a balance between head and heart.
It can help a person achieve a whole range of career development factors such
as leadership, decision-making, open communication, trusting relationship and
customer loyalty.

6. EQ Vs EQ
Advantages of EQ
• It is something that anyone can learn
• It can help to reduce bullying.
• It improves a person’s social effectiveness.
• It reduces the likelihood of engaging in personally
destructive behaviors.
• Making decisions becomes a lot faster
Disadvantages of EQ
• It can be used to manipulate people
• It prevents others from using their critical thinking
skills
• It can be used for personal gain
• It takes time to develop this skill
• Emotional intelligence is a skill that not everyone
takes seriously

7. EQ & IQ
BASIS FOR
COMPARISON
IQ EQ
Meaning Intelligence Quotient or IQ is a
number obtained from standardized
intelligence test, which represents an
individual's ability of logical
reasoning.
EQ refers to an individual's level of
emotional intelligence, which is
represented by scores obtained in a
standardized test.
Measures General Intelligence Emotional Intelligence
Acquisition It is an inborn ability. It is learned and improved ability.
Ability Learn, understand and implement
knowledge, logical reasoning and
abstract thinking.
Recognize, control and express one's
own emotion's, perceive and assess
other's emotion's.
Ensures Success in school. Success in life.
Recognizes People with high intellect, common
sense, mental challenges, etc.
Leaders, Captains, Managers and
people with social challenges.

8. Case Study..

9. Improve it via EQ..
Pay Attention
to How You
Behave
Take
Responsibility
for Your
Feelings and
Behavior
Practice
Responding,
Rather than
Reacting
Practice
Empathizing
with Yourself
and Others
Create A
Positive
Environment
Remember EI
is a Lifetime
Process