Emotional Intelligence and Leadership
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This session will provide an opportunity to other training professionals to learn more about how to create a culture that will demonstrate intent in regard to developing leaders using the components of emotional intelligence (EQ). This session aims to answer why EQ is important in today’s leaders. Participants will engage in a class activity to better understand how they can use emotional intelligence in their own roles, why to use it in leadership development and how to get started within their own organizations.
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Emotional Intelligence and Leadership
- 1. The author’s affiliation with The Cincinnati Insurance Companies and Arby’s Restaurant Group is provided for identification purposes only, and is not intended to convey or imply Cincinnati Insurance’s / Arby’s Restaurant Group concurrence with, or support for, the positions, opinions, or viewpoints expressed by the author.
- 2. “Emotional Intelligence refers to the capacity for recognizing our own feelings and those of others, for motivating ourselves, and for managing emotions well in ourselves and our relationships.” By Daniel Goleman
- 5. Conventional Performance • Sign of weakness • No place at work • Avoid emotions • Avoid emotional people • Pay attention to thoughts • Distract us • Barrier to control • Undermine authority High Performance • Sign of strength • Essential in business • Emotions trigger learning • Seek out emotional people • Listen for emotion • Motivate us • Build trust and connection • Generate influence with authority
- 6. Self Awareness: Understanding yourself / emotions Self Management: Ability to manage yourself / emotions Social Awareness: Understanding others emotions / Empathy Social Skill: Ability to manage others emotions Self Motivation: Confidence / resilience to bounce back
- 7. Mad Sad Glad Scared Angry, furious, livid, irate, infuriated, annoyed Depressed, distressed, miserable, heartbroken, unhappy, dejected, glum Happy, pleased, cheerful, joyful, delighted, thankful, relieved, content, excited Afraid, terrified, fearful, nervous, worried, anxious
- 8. Other Characteristics: Accurate self-perception Personal growth Self-confidence Understanding of self and emotions
- 10. Ability to manage yourself and your emotions
- 11. Confidence and resilience to bounce back
- 15. Ability to manage others emotions
- 17. “…The people who will become the leaders, the people who will become the star performers, are the ones who have the strengths in the key emotional intelligence abilities." Daniel Goleman, Ph.D. Founder, Emotional Intelligence Services
- 18. 90% of top performers are also high in emotional intelligence Leaders at a top-five US government agency experienced a 63% improvement in quality of their relationships Leaders at one of the largest US not-for-profit health systems experienced a: 93% improvement in their ability to handle conflict effectively. 57% improvement in their ability to deal effectively with change. 54% improvement in their ability to communicate clearly and effectively.
- 20. Brilliant TED Talks That Will Boost Your Emotional Intelligence Kelly McGonigal: How to make stress your friend Arianna Huffington: How to succeed? Get more sleep Laura Trice: The power of saying thank you Daniel Goleman: Why aren't we more compassionate? Mandy Len Catron: Falling in love is the easy part
- 21. For leaders who excel in emotional intelligence, the sky is the limit not only for yourself, but for your people.
Editor's Notes
- Define emotional intelligence It’s not touchy, feely, it’s not being cold or not showing emotions It’s about knowing how we and others feel Knowing how to use our passions to motivate ourselves and others It’s about our ability to understand and use the power of our emotions wisely
- 5 Competencies of EQ Defined Self Awareness – understanding yourself / emotions Self Management – ability to manage yourself / emotions Self Motivation – confidence / resilience to bounce back Social Awareness – understanding others emotions Social Skill – ability to manage others emotions Exercise – list as many emotions / feelings as you can
- 4 Primary Emotions – Mad, Sad, Glad and Scared As we are more self aware, we are better able to identify emotions…not to dwell on but to overcome and be more understanding
- Self Awareness Ability to understand our emotions and impact on performance and relationships Realistic evaluation of our strengths and limitations Ability to maintain a positive sense of self worth Why understand our emotions? Can’t change behaviors if we don’t understand Our behaviors are driven by emotions Have you ever responded to a situation based on an emotion and not realize it? We are not always aware of how our behaviors affect others
- Self Management Ability to keep disruptive emotions and impulses under control Manage ourselves / responsibilities Skill at adjusting to changing situations Overcoming obstacles Stanford University Study 4 year olds and marshmallows that highlight impact of self management choice between eating 1 marshmallow now or wait 15 min and eat 2 children who waited averaged 210 points higher on SAT children who did not wait, showed tendencies to be irritated easily, pick fights and have more stress Goal setting rule – don’t sacrifice what you want now for what you want the most That’s what self management is all about Hot buttons – what causes us to lose control? Traffic? Email rudeness How do we control response? Avoid triggering events (don’t discuss when tired or hungry) put things in perspective respond intentionally verses reactively – the one thing we can do have is control!
- Self Motivation Confidence to pursue goals – resilience to bounce back Passion for feedback – genuine Optimism regarding ability to succeed Initiative to grow Choose your attitude Believe that you can and take accountability Determination and resourcefulness beats talent Mistakes not as failures, but as opportunities for growth Resilience to overcome, don’t allow setbacks to derail us Successful people, do they hit a homerun every time? Always make the right decision? Examples of setbacks? 360 feedback, don’t dwell on the 1 or 2 negative comments How changing your perspective can change your motivation
- Social Awareness Skill at sensing others emotions / their perspective Ability to recognize their needs Putting the needs of others ahead of our needs – being genuine Key to social awareness – Listening Barriers to listening? External and Internal? Get examples External – noise, visual distractions, setting, fidgeting, appearance, mannerisms Internal – closed minded, judging, boredom, preconceptions, impatience, time, ego Be aware of barriers and work to eliminate as many of them as possible we are all good listeners when everything is going great when pressure is on…another story! We don’t listen, when we need to be listening the most What are some characteristics of active listening? eye contact, nodding, repeating, full attention, don’t interrupt, ask good questions Example: Orange People think that there has to be a winner and a loser – they struggle when we can simply negotiate Two sisters fought over an orange – the intelligent response would be to cut the orange in half, but because they talked about what they both wanted and actually listened to one another, they realized that one sister wanted the orange peel to make a cake with, while the other sister wanted to simply make orange juice ---- emotional intelligence at it’s best!
- Active listening: Hear – respond Hear – understand – think/interpret – respond Listen with more than our ears – listen with our eyes and hearts Intuition? Who is good at this? Is this a special ability? when you walk into a restaurant or a meeting, can you feel the atmosphere or morale? Exercise – Video Clip: test your intuition (clips without volume) We all have the ability – emotions don’t just go away
- Social Skill Ability to take charge and inspire Defuse disagreements and orchestrate resolutions Raise the skills of others through feedback and guidance Not enough to just identify the emotions – we have to care enough to do something about them It’s not just the “right thing to do” Harvard Business Review research shows that leaders that are optimistic, sincere and others focused have higher profit margins Leaders are the key source of the tone of an organization What are you building when you build trust and relationships? Loyalty For leaders who excel in emotional intelligence – the sky is the limit not only for yourself, but for your people
- Emotional Intelligence is more of a predictor than IQ IQ is the threshold, it gets you in the game, but EQ allows you to achieve the best results Something to remember as we talk through this today Common sense is not always so common Studies have found that EQ Is a required competency for effective leaders Is the #1 predictor of professional success and personal excellence Affects organizational profitability and performance Selection - Corporations are listing emotional competencies as criteria for new hires. Success - Emotional competencies have been found to be the best differentiators between average and star performers
- TalentSmart tested emotional intelligence alongside 33 other important workplace skills, and found that of all the people they studied at work, they found that 90% of top performers are also high in emotional intelligence. Increased employee tenure Increased job satisfaction Job and company engagement Improved bottom line On the flip side, just 20% of bottom performers are high in emotional intelligence.
- Increased Performance and Bottom Line Results
- Emotional intelligence can be developed over time…maturity. Training, coaching and feedback can also substantially improve Emotional Intelligence.