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center of excellence ceo’s role in companies’ cx initiatives cfo changes in the manufacturing industry channel inertia channel inventory channel preferences chief customer advocate cio citizens cloud cloud adoption cloud based infrastructure cloud based solutions for automotive manufacturers cloud computing cloud providers cloud solution cloud study cloud-based analytics platforms cloud-based enterprise systems co-innovation co-innovation network co-partnering effort cognitive computing cognitive technologies cognitive technology coin collaborative combating cultural resistance common personalization mistakes communication communication service providers communications companies and iot compliance connected connected car connected cars connected commerce connected products consumer contact center modernization contact center transformation contract manufacturing core business characteristics cost modelling and analytics merger & acquisition cost optimization and portfolio consolidation costa coffee cpg create better selling experience create data-driven proxy business cases create value-added services creating targeted data sets creativity crm cross-channel inventory cross-training csp cto cultural and behavioral change customer customer advocate ceo customer behavior customer centricity and personalization customer connectedness customer data privacy customer engagement customer expectations customer experience customer experience criteria customer experience framework customer experience management (cxm) customer experience management in automotive indus customer experience overhaul customer experience themes customer feedback loop customer lifecycle customer loyalty customer loyalty experience design customer monitoring customer profiling customer relationship management (crm) customer retention using inter-customer relationsh customer satisfaction customer service customer service improvements customer support experience customer touch-points customer- centric organization customer-centric sales and marketing strategies customer-centric strategy formulation customer-driven experience model customer-facing business functions customer-facing robotics customer’s channel of choice customized customer experience customized hybrid solutions customizing all communications cx cx after the sale cx improvements cx leadership cx management systems cx transformation cyber security dare framework data analysis capabilities data analytics data analytics tools and techniques data velocity data-driven data-driven insights database debt management decision making deliver excellent cx demand forecasting in manufacturing demand planning demand-supply alignment deploy iot led smart and connected products design thinking and service design designing cx desktop analytics digidexterous stores digital digital acceleration digital age digital banking digital business digital business partner digital capabilities digital channels digital competitive landscape digital customer engagement digital data digital disruption digital disruption in the cpg marketplace digital disruption in the manufacturing industry digital disruptors digital ecosystems digital enterprise digital experiences digital initiatives digital innovations digital insurance digital maturity digital reimagination digital sensors digital services digital solutions digital strategies digital success digital supply chain digital technologies digital transformation digital transofrmation digital trends digitally integrated supply chains digitization and streamlining digitization of supply chains digitize digitizing physical products and services digitizing the car buying experience discrete event disruption distribution network diversification pressures drinking water drive customer care costs down drive operational efficiencies drive organizational change drive transformation drivers drivers of customer experience drone-assisted due diligence dynamic and responsive customer journeys dynamic journey maps ecommerce sales effective communication channels effective data and process governance effective procurement change efficient supply chains elastic box emergent technologies emerging markets emerging model emerging technologies emerging trends in the manufacturing industry emotional intelligence employee engagement employing cloud technology and analytics empower service desk staff empowered customers enablement model enabling customer convenience energy engage customers engagement maps engineered systems england enhance data management enterprise enterprise agility enterprise resource planning enterprise systems enterprise-wide leadership alignment and collabora environment erp evolution of the manufacturing model exadata exceptional customer experience execution readiness executive learning executive worldviews fact sheet factors influencing m&a fare auditing solution faster federated business structure fewer churn field inventory management fifa world cup fifa world cup 2014 finance financial reporting financials services fintech firewall fitbit five best practices for executive education focused cx improvements footbal forecast accuracy freight handling frictionless shopping experience future future of computer science future-proofing apps future-ready it framework gamification ge healthcare gen-y gis global retail cio study global warming granular price strategies great app experience groom your own hardware hcm heat heat wave helicoptering high tech high tech trends holiday insights how of loyalty hr cloud huge volumes of digital data human capital management hyper-instrumented and hyper-connected processes hyperion idc identify local regulations and needs image analytics impact of artificial intelligence implementing a culture of tweaks implementing enterprise systems improve b2b sales teams approach improve customer satisfaction increased market responsiveness increasing sales opportunities with iot industrial manufacturing industry 4.0 infiband network influential designer ceo infographic infographic on retail solutions infographic on telecom solutions information security laws informed traveler infrastructure innovation innovation enablers innovation excellence innovation forum 2012 innovation forum 2013 innovation imperatives innovation management insights insurance integrate core business capabilities integrated business ecosystem integrated digital network integrating acquisitions integrating the it infrastructure intelligent intelligent asset management intelligent manufacturing intelligent public transit intelligent rail maintenance intelligent technology inter-customer business opportunities inter-customer relationship management systems interface of corporate networks & consumer devices internal development and cross-training internet of things internet of things (iot) internet of things data internet of things in manufacturing internet of things: the complete reimaginative for inventory reduction investor relations iot iot cpg use case iot investment by companies iot perspective for cpg iot platform iot services iot technologies revamping post-sale experience iot value chain iot-based monitoring and proactive maintenance iot-enabled transformation issuance it infrastructure and applications it security it simplification it-intensive operations k. ananth krishnan key findings key metrics affecting cx key player keys to successful cloud transition keywords: digitization lack of visibility in supply chain lean-agile approach learn continually leveraging emerging technologies in manufacturing local data privacy logistics logistics supply chain challenges long-term engagement m&a center of excellence m&a governance program m&a integration m&a powerhouse m2m m2m interfaces machine learning machine learning and analytics machine learning technologies manage cx holistically manufacturing manufacturing white paper map cx for the organization map product performance mapping customer journey mapping product visibility and customer journeys market influence marketing master data management mastering digital feedback maximize m&a mdm measuring customer experience melbourne merger synergies merging it-related operations metamorphosis of markets migration to s4hana ministry of external affairs mobile mobile apps mobile apps for competitive advantage mobility monetize data multi-modal innovation model n. sarma nabto nasa neglecting change management netpage neural automation new business models and strategies new customer experience new digital technologies new product innovation new ways of thinking next gen manufacturer nextgen technologies for the automotive industry nextgen technologies for the manufacturing industr observational self-learning omni-channel omni-channel success omni-channel supply chain omni-channel transformation omni-channel warehousing omnichannel dogma omnichannel opportunities on-premise erps one-to-one personalization openspan operating costs operating income operating models operational costs operational efficiencies operational profiling optimization optimized fulfilment network optumera competitive pricing oracle oracle hcm oracle jumpstart oracle partner order anywhere fulfill anywhere order anywhere fulfill anywhere order fulfillment order management platform order visibility organization wide cx transformation initiatives organizational support partnership partnership with trust passport issuance system passport service perfect digital storm performance indicators personal banking personalization personalize customer interactions personalized products personalizing your cx pervasive computing plm portfolio growth power predictive analysis predictive analytics predictive analytics and complete digitization predictive maintenance predictive modelling predictive order management chain price war pricing insights pricing trends principles of accessible design product innovations product lifecycle management product line management product management product monitoring product portfolio management productivity q1 q3 qa consulting quality quality customer experience raci matrix radiopharmaceuticals rail rail journey re-architect your systems real time price updates real-time conversations real-time data technologies real-time inventory visibility reconciliation process redefine the shopping experience reference architecture regulatory compliance reimagine your business reimagining contact centers reimagining innovation reimagining retail reinvent customer experience report 2014 research research and development research and development enablers resilience resilient supply chain responsive enterprise responsive supply chain retail retail infographic retail innovation retail study retailers retain employees return on customer experience (rocx) reverse logistics in retailing rfid rfid to connected sensors rigorous pre-deal due diligence capabilities rising competitive storm roadmap to s4hana robotic robotic process automation robotics robotics-as-a-services (raas) robust financial integration roi s&op saas sales and operation planning sap sap for utilities sap hana sap hana for iot sap leonardo sap s/4hana sap s4hana sapphire now scalgo scenarios science-based decision scientific approach scm seamless customer experience seamless digital shopping experience seamless transition to the cloud secondary- data management secure pharma transfer secure the enterprises’ long-term sustainability send and respond sensor data analytics sensors server service desk service interactions shelf ready merchandise shop floor to shop door shopping experience shorter time to market showrooming simplify it simplifying and reimagining business models simulation simulations simulations and scenario planning smart smart cities smart city smart factories smart products smart technologies smarter smarter analytics approach smarter predictive order management social social data social inclusion social media social media 2013 social media and connected marketing for automotiv social media and mobile apps social media findings social media research social soccer socialsoccer software software development methods solution accelerators spandan mahapatra speed spending on digital standardize systems and business processes standardizing platforms across products stem careers stem education store digitization store transformation storm strategic streamline compliance efforts streamlined one-stop shopping experience summer superlative customer experience supply chain supply chain challenges supply chain design supply chain disruptions supply chain monitoring supply chain optimization supply plans survey sustainability sustainable future systematic improvisation systems of engagement tailored customer experience talent crunch talent management talent needs targeted analysis targeted marketing and collaborative innovation fo tata tata consultancy services tata sustainability month tco tcs tcs bps tcs competitive pricing' tcs customer experience tcs forrester study tcs global trend study tcs global trend study 2014 tcs global trend study 2015 tcs innovation tcs pricing insights tcs research tcs retail journal tcs retail thought leadership tcs retail thought leadership tcs retail journal s tcs sap tcs socialsoccer tcs sustainability report tcs utilities tcup technology technology innovation technology investments telecom telecom infographic telematics temperature terrain data test strategy testing testing services testing trends the e-commerce the it-intensive business processes and functions the road to reimagination total cost of operations track and trace tracking customer behavior online transforming cem transforming customer experience transit transport efficiency trend study trends and challenges connected car trends in manufacturing trends in the life sciences industry two-speed it two-way effective communication ubiquitous computing unified data architecture approach unified processes unified view of customer unique universal store commerce urban intelligence uruguay use of digital to hire and screen using big data and predictive analytics in the aut using cognitive tools to transform your business using m&a for strategic growth building an iot-ena utilities value chain value of customer relationship management (crm) sy value-laden cx vcp vertical integration visibility in supply chain visible supply chain visualization technology warehouse automation technologies warranty water wearables what-if analysis when of promotions why of churn winter world cup worldcup youth marketing ‘aspirational’ customer experience ‘point of demand’ data about consumer …less