This document discusses how leveraging diversity can improve a company's bottom line. It introduces inclusion strategies like challenging employees with cross-functional tasks, inviting diverse individuals to participate in groups, asking for help from diverse teams, and observing how employees work. These practices can increase efficiency, profitability, recruiting, retention and innovation when done correctly. The document cites research showing organizations with inclusive cultures are more likely to meet financial targets, be high-performing, innovative, and achieve better business outcomes.

1. Leveraging Diversity to Improve Your
Bottom Line

2. Agenda
+ Intro
+ “Bottom Line”
+ Steps
+ Ask
+ Challenge
+ Invite Participation
+ Observe
+ Questions

3. Gregory “Coach” Gills - SR. Director of Org. Development
● Employed: Procore Technologies
● Married with 1 child and 1 Dog
● Lives in Ventura, CA
● Born in Newport News, VA
● Fan of all sports especially the Philadelphia
Eagles

4. The business’ net profits as impacted by revenues less expenses.
These expenses include interest charges paid on loans, general and
administrative costs, and income taxes.
The Bottom Line

5. CONFIDENTIAL - FOR INTERNAL USE ONLY
What is one thing your business could do right now that would
immediately improve your company’s:
+ Efficiency
+ Profitability
+ Recruiting
+ Retention
+ Innovation
5
The “Money” Question

6. + Why aren’t you doing it now?
+ How often are you asked this question?
What ideas did you discuss?

7. People who feel included have a greater sense of belonging and believe that:
❏ They are treated FAIRLY
❏ Their uniqueness is VALUED
❏ They have a VOICE in decision making
Inclusion = Belonging + Uniqueness

8. + Inability to recruit the absolute best
+ Higher turnover
+ Less innovation
+ Brand hits
+ Lawsuits legal fees
Negative Impacts to
Companies Bottom Line
“Do Nothing Costs”

9. CONFIDENTIAL - FOR INTERNAL USE ONLY
As likely to
meet or exceed
financial targets
9
The case for an inclusive culture
2x 3x 6x 8x
As likely to be high-
performing
More likely to
be innovative
and agile
More likely to
achieve better
business
outcomes
Organizations with inclusive cultures are:
Source: Juliet Bourke, Which Two Heads Are Better Than One? How Diverse Teams Create Breakthrough Ideas and Make Smarter Decisions
(Australian Institute of Company Directors, 2016).

10. Elements of Two-Dimensional Diversity
Inherent Characteristics Acquired Characteristics
Characteristics we are born with
or into
Characteristics we acquire over
time or through experience
Employees of companies that adopt 2-D diversity are 45% likelier to report
a growth in market share over the previous year and 70% likelier to report
that the company captured a new market.
Center for Talent Innovation

11. CONFIDENTIAL - FOR INTERNAL USE ONLY 11
Challenge
Put employees in challenging cross
functional or departmental situations
with a clear common purpose.
This can help drive teamwork and
interaction when done correctly.

12. CONFIDENTIAL - FOR INTERNAL USE ONLY 12
Cross Functional
Challenges
How we use challenges at
Procore to gamify inclusive
activities
+ Hack-a-Thons
+ Cross Functional Tasks
Challenges
+ Leadership Development
Program - Project

13. Invite
Invite individuals to join groups or teams
to participate in something specific for
the company.
This appeals to the sense of being
included when done correctly.

14. Invitation
+ Employee Advisory Council (EAC)
+ Innovation Labs
+ Cross Functional Brainstorming
Sessions

15. Ask
Reach out to individuals or teams and
specifically ask for their help
+ Ask for help recruiting
+ Ask for ideas specifically
+ Be sure to acknowledge all support as
individually as possible

16. Observe
+ Observe customers and
employees using tools
+ Phone and tablet
dominance
+ ConED
Get permission to see how
people are using tools or going
about their work.

17. Observe
People preferred access to
phones

18. + There are costs to doing nothing
+ Inclusion and Diversity lead to better results
+ CIAO! - inclusive practices that work for Procore
+ Challenge
+ Invite
+ Ask
+ Observe
+ Learn from each other!
Wrapping Up