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Emotional Intelligence


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Emotional Intelligence

  1. 1. What makes a Leader?? Leadership is about Emotions! Managing your emotions – is what we call as Emotional Intelligence (EI) Let your emotions work for you, not against you
  2. 2. Have you come across these situations??… Relationship Problems – when you fail to communicate what you need; when you lose the confidence of your team members; when you are acknowledged as – “never approachable” Rage in the Workplace – Outburst of emotions Poor decision making capability – Pre-occupied with frustrated thoughts Failure to advance in career – losing track of the actual purpose! This happens when we neglect to manage our emotions… High rate of attrition in your team (healthy or bad!) – People start leaving you…not the job. Think! They start moving away from your vision Lack of complete delegation – Lack of trust leading to micromanaging, when it actually can be avoided
  3. 3. What happens when we manage our emotions?? Personal mastery over our life’s purpose & intention Empathy Personal influence that enable us to advance our purpose A tenacity to face and resolve both internal and external conflict Solve issues related to morale at work Be more approachable Advance in decision making and logical thinking under any amount of pressure Be the most wanted Manager anyone would want to work for.. Approachable Problem solver Leader Drives the Vision Ignites the best performance
  4. 4. Components of Emotional Intelligence Effectiveness in leading change Persuasiveness Expertise in building & leading teams Proficiency in managing relationships and building networks An ability to find common group & build rapport Social Skills Expertise in building and retaining talent Cross-cultural sensitivity Service to clients and customers The ability to understand the emotional makeup of other people Skill in treating people according to their emotional reactions Empathy Strong drive to achieve Optimism, even in the face of failure Organizational commitment A passion to work for reasons that go beyond money or status The propensity to suspend judgement –to think before acting Motivation Trustworthiness & integrity Comfort with ambiguity Openness to change The ability to control or redirect disruptive impulses and moods. The propensity to suspend judgement to think before acting Self-Regulation Self-confidence Realistic Self development Self-deprecating sense of humor The ability to recognize and understand your moods, emotions and drives as well as their effects on others Self Awareness Hallmark Definition
  5. 5. How then can one improve emotional intelligence? <ul><li>Pay attention to self and other’s body language </li></ul><ul><li>Listen more; speak less- develops empathy </li></ul><ul><li>Get curious, not furious- Watch what you say especially when frustrated or annoyed. Reframe negative emotions into curiosity - &quot; ... this makes absolutely no sense to me&quot; can be replaced with, &quot;Do you see something in this that I must be missing” </li></ul><ul><li>Elicit pride in others – Reason for working together </li></ul><ul><li>Remember that emotions are contagious - A dominant person's emotions (negative or positive) always influences others. Leaders should be careful to show only those emotions, which they want to see in others </li></ul>
  6. 6. Checklist – for building an Emotionally intelligent team Do they take the extra effort required to get the work done? Does each member often get feedback? How is work-life balance encouraged? How long does it take a new entrant to be productive? Any serious issues within the team, you are not aware of What is the tone of our communication with your team? Do they contribute above and beyond the expected? How Is EI reinforced, encouraged or rewarded? What are you doing to help your team advance? Does the team learn from mistakes? Do they take efforts to refer people from outside? Do you know what motivates each member? What is the emotional tone set by your leadership (negative/positive) Is the team taking measures to correct themselves? Team Solicits honest feedback? Would they recommend you as a good boss to work for? Do they know how their job fits into the big picture? What mechanisms are in place to resolve team conflict? Is the team aware of it’s shortcomings? Importance of achieving the purpose? Do team members feel valued and listened to? Does the team have a sense of purpose? Does bullying occur? Is the team able to accept each other? Does the team know it’s purpose? Relationship Management Motivation Self-Management Relationship awareness Self Awareness
  7. 7. THANK YOU!! EI is being seen as an excellent medium to enhance the environment, culture, leadership and team dynamic within an organisation. You can buy people’s time; you can buy their physical presence at a given place; you can even buy a measured number of muscular motions per hour. But you cannot buy enthusiasm…you cannot buy loyalty…you cannot buy the devotion of their hearts. This you must earn