Emotional Intelligent

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Emotional Intelligent

  1. 1. Good Afternoon Welcome to Learning Session….
  2. 2. <ul><li>Have you ever thought why the best student at university is not the best one in family life or in profession? </li></ul><ul><li>Why he is not the best father or best spouse?? </li></ul>You Have The Talent. How About Your Emotional Intelligence ?
  3. 3. EMOTIONAL INTELLIGENCE ( EI ) EMOTIONS + INTELLIGENCE
  4. 4. WHAT ARE EMOTIONS ? <ul><li>Happiness, fear, anger, affection, shame, disgust, surprise, lust, sadness, elation, love, frustration, anxiety, failure, achievement etc . </li></ul><ul><li>The above are the emotions which directly affect our day-to-day life. There are TWO dimensions of emotions: </li></ul><ul><li>Physiological side : ‘Emotion’ is a complex state of human mind, involving bodily changes of widespread character such as breathing, pounding heart, flushed face, sweating palms, pulse rate, gland secretions, etc. </li></ul><ul><li>Psychological side , a state of excitement or perturbation marked by strong feelings. </li></ul>
  5. 5. Emotions And Their Blends: <ul><li>Anger : fury, outrage, resentment, annoyance, hostility. </li></ul><ul><li>Love : acceptance, friendliness, trust, kindness, infatuation. </li></ul><ul><li>Shame : guilt, remorse, humiliation, regret. </li></ul><ul><li>Fear : anxiety, nervousness, apprehension, terror. </li></ul><ul><li>Enjoyment : happiness, joy, relief, contentment, pleasure. </li></ul><ul><li>Sadness : Grief, sorrow, cheerlessness, gloom. </li></ul><ul><li>Surprise : Shock, astonishment, amazement wonder . </li></ul>
  6. 6. Examples of Use Of Emotions : <ul><li>She is too sensitive. </li></ul><ul><li>He takes everything too personally. </li></ul><ul><li>He is jealous of his colleagues. </li></ul><ul><li>My boss is always in a hostile mood. </li></ul><ul><li>She does not understand the feelings of others. </li></ul><ul><li>He is always nagging others. </li></ul><ul><li>The HOD blurts things out without thinking of others. </li></ul><ul><li>Nobody understands/listens to me. </li></ul><ul><li>The management is way out of touch with employee’s emotions. </li></ul><ul><li>Why does it happen with me only in life. </li></ul><ul><li>I am always nice with the people around me. </li></ul><ul><li>The above statements refer to various emotions we experience in our day to day life. </li></ul>
  7. 7. Why EI?
  8. 8. Emotional Intelligence
  9. 9. Characteristics that are believed to be a part of emotional intelligence include: <ul><li>Emotional awareness </li></ul><ul><li>Self-confidence </li></ul><ul><li>Self-control </li></ul><ul><li>Empathy </li></ul><ul><li>Political awareness </li></ul><ul><li>Understanding others </li></ul><ul><li>Communication </li></ul><ul><li>Leadership </li></ul><ul><li>Conflict management </li></ul><ul><li>Collaboration and cooperation </li></ul><ul><li>Team capabilities </li></ul>
  10. 12. ARE YOU EMOTIONALLY INTELLIGENT? OR YOU STILL THINK (not feel) THAT IQ MATTERS MORE THAN EQ
  11. 13. GETS YOU HIRED GETS YOU FIRED/PROMOTED THE PROFESSIONAL SUCCESS
  12. 14. EQ IQ THE PERSONALITY The HEAD The HEART
  13. 15. THE PERSONALITY EQ Thinking Part Feeling Part
  14. 17. Emotional Intelligence (EI) Competencies: Four Major Groups Self Personal competence Other Social competence Recognition <ul><li>1)Self-Awareness </li></ul><ul><li>Emotional Self-awareness </li></ul><ul><li>Accurate self-assessment </li></ul><ul><li>Self-confidence </li></ul><ul><li>2)Social Awareness </li></ul><ul><li>Empathy </li></ul><ul><li>Service orientation </li></ul><ul><li>Organizational awareness </li></ul>Regulation <ul><li>3)Self-Management </li></ul><ul><li>Self-control </li></ul><ul><li>Trustworthiness </li></ul><ul><li>Conscientiousness </li></ul><ul><li>Adaptability </li></ul><ul><li>Achievement Drive </li></ul><ul><li>Initiative </li></ul><ul><li>4)Relationship Management </li></ul><ul><li>Developing others </li></ul><ul><li>Influence </li></ul><ul><li>Communication </li></ul><ul><li>Conflict Management </li></ul><ul><li>Leadership </li></ul><ul><li>Change catalyst </li></ul><ul><li>Building bonds </li></ul><ul><li>Teamwork & collaboration </li></ul>
  15. 18. 1)Self-awareness domain “ Accurate self-assessment was a hallmark of superior performance in a study of several hundred managers from twelve different organizations” (emotional self-awareness, accurate self-assessment and self confidence)
  16. 19. 2)Social-awareness domain (emotional self-control, transparency, trustworthiness, adaptability, achievement orientation, initiative, optimism, conscientiousness)
  17. 20. 3)Self–management domain (empathy, organizational awareness, service orientation)
  18. 21. 4)Relationship management domain (inspirational leadership, influence, developing others, change catalyst, conflict management, building bonds, teamwork and collaboration, communication)
  19. 22. WHAT IS “SUCCESS” <ul><li>Is it your IQ: Exams passed, competitions cleared, percentage of marks in schools and colleges,academic qualifications etc </li></ul><ul><li>Earning fat salary, top positions in workplace, being rich and wealthy, powerful,dominating, being influential etc </li></ul>
  20. 23. OR SUCCESS IS SOMETHING ELSE <ul><li>The word &quot;success&quot; is a relative term </li></ul><ul><li>Living a healthy and happy married life may be an indicator of success for some. </li></ul><ul><li>Reaching a top position in carrier may be an indicator of success for others </li></ul><ul><li>For some having a satisfying job life or personal satisfaction may be an indicator of success </li></ul><ul><li>Only the tangible achievements may not be indicators of success in life. Many a times non-tangible performance or achievements may be termed as successful. </li></ul>
  21. 24. Developing Emotional Intelligence <ul><li>Look at yourself honestly and commit to specific areas of self-improvement. </li></ul><ul><li>Think through the possible impact of your words before you speak. </li></ul><ul><li>Avoid judging the actions of others before you have all of the facts. </li></ul><ul><li>Be accountable for what you do and follow through on what you say you will do. </li></ul><ul><li>Listen to opposing viewpoints and admit when you are wrong. </li></ul><ul><li>Praise others and give credit where credit is due. </li></ul><ul><li>Analyze your common emotions in times of stress, and work to control them. </li></ul><ul><li>Be consistently and genuinely respectful. </li></ul><ul><li>Curb negative thoughts and work to foster optimism. </li></ul><ul><li>Work at becoming a better listener. </li></ul><ul><li>Agree to disagree with those who have incompatible beliefs. </li></ul>Here are some actions you can take to develop your emotional intelligence so all of your relationships, including the difficult ones, are more productive.
  22. 29. EMOTIONAL SKILLS MANAGERS SHOULD LEARN <ul><li>Emotional Competency </li></ul><ul><li>- Tackling Emotional Upsets </li></ul><ul><li>- Handling Egoism </li></ul><ul><li>EMOTIONAL Maturity </li></ul><ul><li>-Developing Others </li></ul><ul><li>-Adaptability and Flexibility </li></ul><ul><li>EMOTIONAL SENSITIVITY </li></ul><ul><li>-Understanding Threshold of Emotional Arousal </li></ul><ul><li>-Improving Inter-personal Relations </li></ul>
  23. 30. CONCLUSION Applying EQ makes you feel comfortable within your own skin and with people around you You can also understand what makes you uncomfortable with certain people or jobs and how to overcome your emotional outbursts.

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