Emotional intelligence involves self-awareness of one's emotions and the ability to handle relationships and regulate emotions. It is important for success in life and work. There are five key competencies: self-awareness, self-regulation, self-motivation, empathy, and social skills. Developing these skills can improve emotional intelligence and lead to better decision-making, relationships, and performance.

1. A Key to Your Success
Building Your Emotional
Intelligence

2. HR Segment Head – Safal Group
Stephen Olieka
24 years experience:
• Civil Aviation –
Engineer/Curriculum Developer
• Telkom Kenya (KCCT - MMU) -
Lecturer
• Kenya Airways - Engineer
• Safaricom – L&D Officer
• Mumias - Capability Dev. Manager
/HR Director
Passionate about:
• Environment
• Coaching and mentoring
• Training in general

3. Session Overview
• Define emotional intelligence and explain why it is
important to your personal and professional success
• Recognize five competencies you can work on to increase
your level of emotional intelligence.
• Listen to and employ your emotions to:
– Make better decisions.
– Show you care, and build trust by displaying sensitivity and
concern.
– Build relationships and motivate others.

4. An area of psychological research popularized
by Daniel Goldman’s 1995 bestseller,
Emotional Intelligence: Why it Can Matter
More Than IQ
EMOTIONAL
INTELLIGENCE (EI)
Daniel Goleman, Ph.D.
Working with
Emotional Intelligence

5. “We are being judged by a new yardstick; not just
how smart we are, or by our training and
expertise, but also how well we handle ourselves
and each other.”
EMOTIONAL
INTELLIGENCE (EI)
Daniel Goleman, Ph.D.
Working with
Emotional Intelligence

6. Emotional Intelligence
Characteristics
• The ability to assess and supervise one’s
emotions, thoughts, and self.
• To be aware of the emotions of others
and of groups.
• To discriminate among emotions and
thoughts and use this information to guide
future thinking and actions.

7. Why Emotional
Intelligence?
“There is a growing body of research
findings that scientifically demonstrates
that emotional intelligence predicts how
well we perform at home, school and in the
workplace.”
Reuven Bar-On, Ph.D.
December 16, 2004

8. Research Findings
(TalentSmart)
• People with average IQs outperform those
with the highest IQs 70% of the time
• Of all the people studied at work, 90% of
top performers have high EQs
• You can be a top performer without
emotional intelligence, but the chances are
slim
• Emotional intelligence is the “something”
in each of us that is a bit intangible.

9. Definition
• Emotional intelligence is the ability to:
– Recognize, understand and manage one’s own
emotions
– Recognize, understand and influence other
people’s emotions for personal and professional
success.

10. Personal Benefits of EI
 Greater career success
 Stronger personal relationships
 Increased optimism and confidence
 Better health

11. Professional Benefits
of EI
Effective leadership skills
Improved communication
Less workplace conflict
Better problem solving skills
Increased likelihood of promotion

12. How Does EQ Differ From
IQ?
EQ IQ
• Focus - Developing an
understanding of and an ability to
manage emotions
• Focus – Developing one’s cognitive
abilities; more academically
oriented
• Can be enhanced throughout one’s
life
• Generally thought to be largely
established at birth and cannot be
enhanced
• Recently understood to be an
important predictor of one’s
potential for success
• Has been traditionally used to
predict potential for one’s success
• Fosters understanding and
management of own emotions
• Allows development of needed
knowledge base
• Promotes positive relationships • Enables development of technical
skills and abilities
• Increases self-motivation and drive • Enables conceptual thinking

13. Self-Awareness
Self-Control
/Management
Self
Motivation
Empathy
Social Skills
The Five
Essential
Competencies of
Emotional
Intelligence

14. Five Essential Competencies of
Emotional Intelligence
• Self-Awareness
• Self-Regulation
• Self-Motivation
• Empathy
• Social Skills
Relate to Ourselves
Relate to Others

15.  The most important EI
 Knowing one’s emotions, strengths,
weaknesses, drives, values, and goals—
and their impact on others
 Involves recognizing the relationship
between thoughts, feelings and actions
 Hallmarks:
 Self-confidence
 Realistic self assessment
 Self-deprecating sense of humor
 Thirst for constructive criticism
SELF-AWARENESS

16. “If you understand your own feelings
you get a really great handle
on how you’re going to interact
and perform with others…
So one of the first starting
points is, ‘what’s going on
inside of me?’”
Chuck Wolfe
President,
C. J. Wolfe Associates, LLC

18.  Awareness of our own emotional states is the foundation of all the
E.I. skills
 Take a honest look at yourself, do not let your
feelings rule you
 Learn to “tune-in” to your emotions – they can
give you valid information about your responses
to stressful situations
 Recognize the importance of emotions even in
“technical” fields
PRACTICING SELF-
AWARENESS

19.  The ability to control emotions or redirect
disruptive impulses and moods
 The propensity to suspend judgment – to think
before acting
 Hallmarks:
 Trustworthiness
 Integrity
 Comfort with ambiguity and change
 Thinking before acting, ability to say no
SELF-CONTROL /
MANAGEMENT

20. “If we are in a heightened state
of agitation or anger we cannot
make good decisions,
we cannot reason well.”
Christine Casper
Communication, Motivation
& Management Inc

21. Sometimes when you are angry with
someone, it helps to sit down and think
about the problem.

22.  Accept responsibility for choosing your own emotional responses
 Learn to “reframe” stressful situations into ones that are
challenging
 Be aware of, and learn to manage, your own emotional “triggers”
PRACTICING SELF-
REGULATION

23.  A passion to work for reasons that go beyond
money or status
 A propensity to pursue goals with energy and
persistence
 Willingness to defer immediate success for long-
term success
 Hallmarks:
 A passion for the work itself and for new challenges
 Unflagging energy to improve
 Optimism in the face of failure
SELF MOTIVATION

24. “High performers are those who are
able to see with some clarity
to what degree they are
responsible for a setback and
to what degree it may be
circumstance or other people,
and as a result they are
able to be more persistent.”
Dr. J.P. Pawliw-Fry
Co-Director,
Inst. For Health & Human Potential

25.  Recognize that emotions affect your performance
 Identify your “explanatory style.” When a setback strikes, resist
asking “what’s wrong with me?” Instead, ask “what can I fix?”
 Work to achieve your “flow state,” being in the moment with work
tasks
 Adopt positive self-talk
 Build an effective support network
PRACTICING SELF-
MOTIVATION

26.  The ability to understand the emotional
makeup, wants and needs of other
people
 Skill in treating people according to
their emotional reactions
 Hallmarks:
 Excellence at managing relationships
 Good listening skills
 Avoiding stereotyping and judging too
quickly and recognizing others’ feelings
EMPATHY

27. “If people will stop for a moment and put
themselves in another person’s shoes…
it will help them modify their
own behavior. It will help
them develop relationships
with those people.”
Darryl Grigg, Ed.D.
Co-Developer,
American Express Emotional Competence Program

28.  Empathy means recognizing, and responding appropriately to, the
emotions of others
 By expressing empathy, you also create empathy in others
 Realize that emotions impact such measurable goals as productivity
and safety
PRACTICING EMPATHY

29.  Managing relationships to move
people in desired directions
 End result is effective relationships
 Hallmarks
 Team player, builds and maintain
relationships
 Help others develop and shine
 Expertise in building and leading teams
SOCIAL SKILLS

30. "And so there's a real pay-off.
The people who will become
the leaders, the people who
will become the star
performers, are the ones who
have the strengths in the key
emotional intelligence
abilities."
Daniel Goleman, Ph.D.
Founder,
Emotional Intelligence Services

31.  Research indicates that EI can be improved through learning
(Cherniss & Goleman, 1998, Goleman, 1995; Boyatzis, Stubbs &
Taylor, 2002).
 Tucker et al. (2000) describes how development takes place across 4
important stages:
 Building awareness
 Training
 transfer and maintenance, and
 Evaluating change
CAN EI BE LEARNED?

32.  Observe how you react to people;
 Do you rush to judgement before you know all
the facts?
 Do you stereotype?
 Look at honestly how you think and interact
with people.
 Try to put yourself in their place.
 Be more open and accepting of other people’s
perspectives and needs
HOW TO IMPROVE YOUR
EI 1

33.  Look at your work environment;
 Do you seek attention for accomplishments?
 Humility can be a wonderful quality – does not
mean you are shy or lack confidence
 Give others a chance to shine – put focus on
them
 Do not worry too much about getting praise
for yourself
HOW TO IMPROVE
YOUR EI 2

34. HOW TO IMPROVE
YOUR EI 3
 Do a self evaluation;
 A number of tools available online to do a
self evaluation – Queendom.com,
Mindtools.com etc.
 What are your weaknesses?
 Are you willing to accept that you are not
perfect?
 And you could work on these weaknesses to
make yourself a better person?
 Have the courage to look at yourself honestly
and it could change your life.

35.  Take responsibility for your actions;
 If you hurt someone’s feelings,
apologize directly – do not ignore what
you did or avoid the person
 People are usually more willing to
forgive and forget if you honestly
apologize
HOW TO IMPROVE
YOUR EI 4

36.  Examine how your actions affect
others – before you take these actions
 If your decision will impact others, put
yourself in their place
 How will they feel if you do this?
 Would you want the same experience?
 If you must take action, how can you
help others deal with the effects?
HOW TO IMPROVE
YOUR EI 5

37. Session Review
• Define emotional intelligence and explain why it is
important to your personal and professional success
• Recognize five competencies you can work on to
increase your level of emotional intelligence.
• Listen to and employ your emotions to:
– Make better decisions.
– Show you care, and build trust by displaying sensitivity and
concern.
– Build relationships and motivate others.

38. QUESTIONS