The document discusses emotional intelligence and its importance as a foundational skill. It defines emotional intelligence as the ability to sense, understand, and apply emotions to facilitate collaboration and productivity. The document then provides an agenda covering topics like the seven basic emotions, improving emotional intelligence, and measuring emotional intelligence. Exercises are presented to help readers improve their self-awareness, self-regulation, motivation, empathy, and social skills. The goal is to help readers better understand themselves and others to enhance communication and productivity.

1. Emotional Intelligence is a Foundational
Skill

2. Agenda
 EI is Foundational Skill Because?
 What is Your EI Temperature
 Seven Basic Emotions
 Why Approval/Approach State is Preferred
 How Clear is Your EI Glass
 12 Ways To Spot High EQ
 Measure & Improve EI
 Recap

3. Traditional Focus

4. Traditional
training
EQ training -
intrapersonal
EQ training –
interpersonal
Immediately 35% 47% 75%
1-3 months
after
10% 47% 75%
2 years after 10% 47% 75%
EQ Value and ROI: Can EQ be learned?
Dr. Richard Boyatzis, Linkage Conference on
Behavioral improvements following training:
© EQmentor 2009

5. Physiological Response &
The Decision Making Process
Emotional Intelligence is the ability to sense
understand and effectively apply the power and
acumen of emotions to facilitate high levels of
collaboration and productivity. (Cooper)

6. What Is Emotional Intelligence
Collaboration, Adaptability, Trust,
Leadership, Communication,
Optimism, Engagement, Decision
Making, Accountability, Cognitive
Control, Assertiveness, Change,
Stress Tolerance, & Time
Planning

7. A Few Emotional Intelligence
Benefits at Work
 Better manage stress
 Improved relationships co-workers
 Deal more effectively with your supervisor
 Much more productive
 Much better Leader, Coach & Manager
 Better manage priorities/proactive
 Better team player

8. Following Images will gauge
your Emotional Temperature

9. Seven Basic Emotions
 Love
 Fear
 Hate
 Anger
 Joy
 Sadness
 Envy

22. Only 36% can ID Emotions In
Moment it Occurs 20K Moments
Intensity Happy Sad Angry Afraid Ashamed
High Elated Depressed Furious Terrified Remorseful
Medium Cheerful Lost Mad Insecure Unworthy
Low Glad Moody Uptight Nervous Bashful

23. Your Brain Under Stress

24. Your Brain Under Stress

25. Stress versus Performance

27. Stress Response

28. Avoid State
 Have decreased cognitive performance
 Have less oxygen available for critical brain functions
 Tend to over generalize
 Respond with defensive action
 Perceive small stressors as worse than they actually
are
 Are easily aggravated
 Will struggle to get along with other co-workers
 Cannot perform at your best

30. Relaxation Response

31. Approach State
 Are intrinsically motivated
 Have improved cognitive functioning (i.e. rational,
creative thought)
 Are willing to do difficult things
 Are willing to take risks
 Think deeply about issues developing creative
solutions
 Collaborate productively
 Are engaged
 Perform at higher levels

32. EQ Stats & Facts

33. Star Performers
 Successfully
manage difficult
situations
 Express
themselves clearly
 Gain respect from
others
 Influence other
people
 Entice other people
to help out
 Keep cool under
pressure

34. Star Performers
 Recognize emotional
reactions to people
situation & events
 Know how to say the
right things to get the
right results
EFFECTIVE
 Motivate themselves
to get things done
 Know how to be
positive even in
difficult situations
 Manage other people
effectively even when
negotiating
 Manage themselves
effectively when
negotiating

35. BEFORE LOOKING OVER
HOW TO MEASURE EI STAND
UP
 FIVE COMPLEMENTARY EQ
ASSESSMENTS
 FIVE DNA HRx ASSESSMENTS
 FIVE TALENT INSIGHT ASSESSMENTS

36. EQ Defined

40. Self-Awareness
 The ability to recognize and understand
your moods, emotions and drives, as well
as their effect on others.
 Knowing your feeling and why
 Knowing your personal strengths and
limits
 Having a sense of your self worth and
capabilities

41. Only 36% can ID Emotions In
Moment it Occurs 20K Moments
Intensity Happy Sad Angry Afraid Ashamed
High Elated Depressed Furious Terrified Remorseful
Medium Cheerful Lost Mad Insecure Unworthy
Low Glad Moody Uptight Nervous Bashful

42. YOUR Emotional Temperature
 Take your
emotional
temperature
throughout the day.

43. Test for Self Awareness
Set your phone alarm to ring up to 5 times,
for 5 days. Notice and Journal your feeling
at that second of alarm. How quickly can
you ID how you feel?
0-3 sec Congrats in tune Self Aware
4-10 sec little unsure yet not lost in the
emotion could react + stress
11 + sec Reacting DECREASED
COGNITIVE CONTROL-Continue Practice

44. Self-Regulation
 Self-Regulation is the ability to control or
redirect disruptive impulses and moods
and the propensity to suspend judgment
and think before acting.
 Keeping disruptive emotions and impulses in check.
 Maintaining standards of honesty and integrity.
 Taking responsibility for personal performance.
 Flexibility and handling change.
 Being comfortable with novel ideas, approaches and the
information.

45. Emotional Intelligence is Key to
Coaching Uses all 5 areas
I’m not ok
You’re ok
PASSIVE
The submissive coach;
Subjective intentions about boosting
coach’s own self esteem
I’m ok
You're ok
HEALTHY & ASSERTIVE
True EI Coach;
Successful, authentic, positive, objective
intentions
I’m not ok
You’re not ok
STUCK
Passive Aggressive
The hopeless coach:
doubting success of coaching and possible
benefits to client
I’m ok
You’re not ok
JUDGEMENT AGGRESSIVE
The directive coach:
Subjective intentions about manipulating
client

46. Self-Regulation Exercise
Breathing- Visualizing – Pausing
 Learn Abdomen breathing vs. Chest
Breathing it can deactivate fight flight
 Slideshow Software & Digital Photo
Frames
 Slow Down to Speed Up

47. How clear is your glass?

48. Motivation
 A passion to work for reasons that go beyond
money or status, and a propensity to pursue
goals with energy and persistence.
 Striving to improve or meet a standard of excellence.
 Aligning with the goals of group or organization.
 Readiness to act on opportunities.
 Commitment & Persistence in pursuing goals despite
obstacles and setbacks.

49. Motivation Exercise
Think about someone you’ve observed who
seems to really love their job:
1.How can you tell someone is passionate
about their job?
2.What are the characteristics you observe?
3.Now think about your feelings about your
own job.
4.How do the two compare?

50. Empathy
The ability to understand the emotional makeup
of other people.
• Sensing others’ feelings and perspectives and taking an
active interest in their concerns.
• Sensing others’ development needs and bolstering their
abilities.
• Anticipation, recognizing and meeting the needs of
others.
• Cultivating opportunities through different kinds of
people.
• Reading a group’s emotional currents and power
relationships.

51. Empathy Exercise
Key: Must be great at knowing your own
feelings to know other peoples feelings
Sympathy is I focused
I understand
Empathy is You Focused
You must be feeling: mad, glad, sad etc

52. Social Skills
 A proficiency in managing relationships and building
networks.
 Wielding effective tactics for persuasion.
 Listening openly and sending convincing messages.
 Negotiating and dissolving disagreements.
 Inspiring and guiding individuals and groups.
 Initiating or managing change.
 Nurturing instrumental relationships for building bonds.
 Working with others toward shared goals.
 Creating group synergy in pursuing collective goals.

53. Social Skills Exercise
Key here is knowing and being able to
adapt behavioral styles
Take notice when emotions are taking over
an interaction, and then find ways to
improve the emotional tone of the
situation.

54. Observation
 “ It is Not What You Know it is What You
Don’t Know that Impacts Productivity and
Communication
 “To Improve Communication &
Productivity You Need to Know Much
More About Yourself and Others”

55. Did We Learn?
 EI is Foundational Skill Because?
 What is Your EI Temperature
 Seven Basic Emotions
 Why Approval/Approach State is Preferred
 How Clear is Your EI Glass
 12 Ways To Spot High EQ
 Measure & Improve EI
 Recap

56. Drop off Contact Info or
Business Cards back table
Free EQ Bibliography
Free White Paper titled
“Controlling Emotions in the
Workplace”
Free Stress Assessment