Newgen Software provides an efficient claims processing solution for a frontline IT organization's shared service center. The solution integrates with SAP R/3 for maximum benefits. It replaces a manual claims processing system that was inefficient. The Newgen BPM solution integrates with SAP R/3 and allows employees to submit claims electronically. It routes claims for approval and archives approved or rejected claims. The client saw massive productivity gains, better claims tracking, and an 80% reduction in claims processing time.

1. SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT ssc
Efficient Claims Processing Solution
For Shared Service Center of a Frontline IT
Organization
Newgen Software Technologies
Limited is the market leader in
Overview Business Process Management
The client is a captive BPO of a pioneering software services company in India, and (BPM) and Document Management
provides business process services to all business units of the company. It handles System (DMS), with a global
the back-office operations including Employee Claims, Loan Processing, footprint of about 750 installations
Accounts Payables and HR-related activities. in over 35 countries. More than 100
of these implementations are large,
The Challenge mission-critical solutions deployed
at world's leading BFSI, BPO and
The BPO needed a solution that could be integrated with SAP R/3 to get maximum
Fortune Global 500 companies.
benefits. The client had deployed SAP R/3 to handle data and transactions related to
finance, orders, billing, HR and employee-related data. Also, the solution was
Newgen is recognized by
required to replace the manually done processing of claims, which was a highly
distinguished analyst firm IDC in its
inefficient process and also for tracking the claims status.
exclusive report “Newgen Software:
The Newgen Solution Global Leader in Business Process
Management and Document
The Newgen BPM solution was integrated with SAP R/3 to let client fully leverage Management Solutions.” With
the Imaging and Document Management capabilities of the solution. HSBC and SAP investment,
The client deployed the NEWGEN BPM solution to handle the Employee Claims Newgen is one of the rare product
and the Vendor Payables processes. Employees raise their claims in SAP R/3 and companies to have backing of both
send the claim sheets and supporting bills, which are scanned and introduced into leading financial and technology
the workflow. The claim is subsequently cleared and archived or rejected. companies of the world.
Similarly, bills and invoices for vendor payments are scanned and routed for
clearing by authorized personnel, with standardized regular audit checks.
Winner of prestigious awards, such
as CNBC-TV18 “Emerging India
The Benefits
Award 2008”, Frost and Sullivan's
The Newgen solution brought huge business benefits to the client. The BPO “Market Leadership Award for
witnessed massive productivity gains, better claims tracking, quicker internal Document Management System and
audits, better decision-making and a more flexible and configurable workflow Workflow Software & Services” and
system. The Claims clearance cycle witnessed nearly 80% reduction in turnaround “Distinguished Application Product
time. Company” by NASSCOM, Newgen
Software is an ISO 9001:2000, ISO
27001 certified and CMM Level 4
company.
Newgen prestigious clients include Max New York Life, HSBC, Deutsche Bank, ABN AMRO,
ICICI Bank, HDFC Bank, Hua Nan Commercial Bank, Bajaj Allianz, Sahara Life, Royal
Sundaram Alliance, IBM Daksh, Wipro BPO, Dow Jones, WNS, UBS, Equinox, Patni BPO,
Wividus, Unilever SSC, Ranbaxy SSC, Airtel, Hutch, Idea, Etisalat UAE, Reliance Infocomm,
Tata Tele Services, GSL Hongkong, Praxair, Philips, SEC Philippines, Trent Limited, Kuoni
Travels and Kenya Airways
Corporate Office US UAE www.newgensoft.com
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK Malaysia
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. www.newgensoft.com
SAP-CS-WIVI-03
68 Lombard Street, Plaza Sentral
London EC3V, 9LJ Kuala Lumpur
Tel: +44-207-868 1736 Malaysia
Mobile: +44-78154 96669 Tel: +6017 2527239
Email: intmkt@newgensoft.com Email: asiapac@newgensoft.com