Newgen's OmniFlow and OmniDocs solutions were implemented to automate the dental claim processing for a large BPO company. This improved productivity by 25%, reduced errors, and cut processing time from 20,000 claims per day while requiring fewer resources. Key benefits included enhanced employee productivity, reduced costs, improved quality controls, and demonstrable results for winning new business opportunities.
Mr. Chris Decubber from EFFRA presented the ActionplanT FoF project. He gave basic information and presented examples of the research area of the project.
(FInES Cluster Meeting, December 2012)
Mr. Chris Decubber from EFFRA presented the role his association, gave an overview of its activities and outlined the future directions envisioned.
(FInES Cluster Meeting, December 2012)
Enterprise quality data for the supply chainIBS America
Slide presentation on Optimizing the Supply Chain throughout the supply chain, where attendees were able to have a framework for reviewing the systems that support their supply chain.
IHS Webcast - Navigating Today’s Global Regulatory Environment Tevia Arnold
Regulatory experts from Tech-Clarity and IHS discuss recent research around the complexity of the global EHS compliance environment and provide best practices in navigating the ever-changing regulatory and product stewardship landscape.
Mr. Chris Decubber from EFFRA presented the ActionplanT FoF project. He gave basic information and presented examples of the research area of the project.
(FInES Cluster Meeting, December 2012)
Mr. Chris Decubber from EFFRA presented the role his association, gave an overview of its activities and outlined the future directions envisioned.
(FInES Cluster Meeting, December 2012)
Enterprise quality data for the supply chainIBS America
Slide presentation on Optimizing the Supply Chain throughout the supply chain, where attendees were able to have a framework for reviewing the systems that support their supply chain.
IHS Webcast - Navigating Today’s Global Regulatory Environment Tevia Arnold
Regulatory experts from Tech-Clarity and IHS discuss recent research around the complexity of the global EHS compliance environment and provide best practices in navigating the ever-changing regulatory and product stewardship landscape.
Selling Quality to Management: How to Get Management Buy-In to New Quality In...IBS America
Many quality management professionals describe their #1 problem as getting management buy-in to new quality management initiatives. So if you are in a new quality position or desperately need quality assurance program processes to change within your organization, how can you get management to sign off and support your new ideas?
This presentation will explore how Celgene a global biopharmaceuticals company has connected talent management with technology to place large, complex and critical spend categories such as Marketing, SG&A, and R&D under management by procurement.
Microsoft Dynamics NAV iBuild™ seamlessly integrates all departments of a company to enhance productivity and maximize efficiency while maintaining a familiar and user friendly environment.
Microsoft Dynamics NAV iBuild™ centralize your critical estimating, sales, project management, workforce management, and financial information to help you better control budgets, schedules, operations, customer relationships, and the profitability… it is also easy to customize, learn, and implement. It includes a fully customizable reporting module.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Complexity in Industrial ERP:Getting Back to One Version of the TruthCharles Rathmann
Multi mode manufacturing and increased diversification in business models across all industrial sectors is straining the capabilities of many standard enteprise resource planning (ERP) products. This study from IFS North America and Mint Jutras reveals how some highly complex companies need to run as many as seven different types of enterprise applications. Engineer to order manufacturers, engineering procurement and constrution contractors and process manufacturers proved to be the most complex.
Unified Doc Control and Shop Floor Quality ControlIBS America
By having your document control and shop floor quality control systems tied together at the data level, this assures all your quality efforts are operating under the same best practices and use the same data. No problems will be caused due to duplication of effort or data errors. And by having one set of master data - including ERP - you can operate fully within your QMS guidelines.
Read full description of this webinar on the IBS America, Inc. Blog:
http://info.ibs-us.com/blog/bid/37826/Webinar-How-to-Merge-Document-Control-and-Shop-Floor-Quality-Control
Selling Quality to Management: How to Get Management Buy-In to New Quality In...IBS America
Many quality management professionals describe their #1 problem as getting management buy-in to new quality management initiatives. So if you are in a new quality position or desperately need quality assurance program processes to change within your organization, how can you get management to sign off and support your new ideas?
This presentation will explore how Celgene a global biopharmaceuticals company has connected talent management with technology to place large, complex and critical spend categories such as Marketing, SG&A, and R&D under management by procurement.
Microsoft Dynamics NAV iBuild™ seamlessly integrates all departments of a company to enhance productivity and maximize efficiency while maintaining a familiar and user friendly environment.
Microsoft Dynamics NAV iBuild™ centralize your critical estimating, sales, project management, workforce management, and financial information to help you better control budgets, schedules, operations, customer relationships, and the profitability… it is also easy to customize, learn, and implement. It includes a fully customizable reporting module.
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Complexity in Industrial ERP:Getting Back to One Version of the TruthCharles Rathmann
Multi mode manufacturing and increased diversification in business models across all industrial sectors is straining the capabilities of many standard enteprise resource planning (ERP) products. This study from IFS North America and Mint Jutras reveals how some highly complex companies need to run as many as seven different types of enterprise applications. Engineer to order manufacturers, engineering procurement and constrution contractors and process manufacturers proved to be the most complex.
Unified Doc Control and Shop Floor Quality ControlIBS America
By having your document control and shop floor quality control systems tied together at the data level, this assures all your quality efforts are operating under the same best practices and use the same data. No problems will be caused due to duplication of effort or data errors. And by having one set of master data - including ERP - you can operate fully within your QMS guidelines.
Read full description of this webinar on the IBS America, Inc. Blog:
http://info.ibs-us.com/blog/bid/37826/Webinar-How-to-Merge-Document-Control-and-Shop-Floor-Quality-Control
Using market-based comparisons to drive transformation planning for a private healthcare hospital system. Are your technology costs in line with what best-practice outsourcing providers would charge for similar work? This is a case study showing how a market assessment led to a transformational roadmap - and the chance for a hospital system to save millions of dollars.
SAP’s Approach to Sourcing and Procurement Strategies in Today’s EconomyJon Hansen
eWorld Purchasing & Supply Conference
Day 2 - September 29th, 2010
11:05 to 11:35 AM SAP’s Approach to Sourcing and Procurement Strategies in Today’s Economy
Overview:
The session will introduce the main procurement trends and challenges that our customers are facing; look at the adoption pace of procurement solutions and how SAP are approaching Sourcing and Procurement Strategies in today’s Economy.
Speaker:
Cathy Daws, Line of Business Procurement, SAP UK and Ireland
Smart Grid Operational Services: Selecting the Right Mobile SolutionCapgemini
Whether you manage field service operations within the utilities industry or some other large business operation, a mobile computing solution can strengthen your field service capabilities, lower your operating costs and improve customer service.
With mobile devices in hand, field technicians, engineers and supervisors alike discover that information flow increases and costly data entry errors become issues from the past.
The mobile computing market abounds with “cool” devices, but embracing innovative technology alone can easily distract an organization from finding an intelligent mobile solution that will ultimately meet the needs of its users.
In other words, preparing for the technology is every bit as critical as selecting it.
This paper describes the 3 stages recommended for deciding on, and ranking the importance of, available solution options, and how proper planning can improve the total cost of ownership (TCO) of the solution. It also reviews common obstacles that impede deployment and thwart a positive return on investment.
Similar to Automated dental claim processing using newgen's omni flow (20)
During the CSR Week 2019, Newgen celebrated the inspiring efforts of Mr. Satendra Srivastava by felicitating him with the volunteer of the year award. He made time from his busy work schedule and emerged as an active contributor in Newgen’s CSR activities.
The eventful CSR week culminated with an interesting game of Tambola at Newgen offices in Noida SEZ, Okhla Ph-1 and Chennai. The Tambola event commenced with the CSR team introducing Newgen ‘s CSR activities followed by the Sadbhavna children sharing their experiences with Sadbhavna Trust.
During the CSR Week 2019 regular donors were felicitated for their selfless support and donation towards the education and wellbeing of Sadhbhavna children.
It’s great when customers volunteer for CSR program. Brendan Hegarty, Mike Lakin, and Dominic Wate from Tokio Marine HCC interacted with our students at Tekhand School.
Newgen celebrated Diwali with the little artists who decorated beautiful diyas to light up the festival.
The Sadbhavna diya painting session marked the colorful beginning of CSR week 2019-2020. The event involved children from the age group of 4 years to 20 years and was focused on honing creativity in children while having fun. Children enjoyed the event a lot and mesmerized us with their creative skills.
Digital has brought about change in everything we do.
Your business needs to adapt to changing customer
dynamics and respond to competitive forces in real-time.
Your customers, partners, and suppliers are on their toes
and they expect you to be up and running too.
Thus, IT leaders have to imbibe the concept of the platform ecosystem and think in terms of creating the “platforms that cohesively work internally and externally to enable a
multimodal connect for delivering digital enterprise.”
Take following steps to Platformize:
1. Build Contextual Process
Platform
2. Integrate mobility and social in
process applications
3. Deliver Process Experience
4. Elevate Orchestration
5. Loosely Couple resources
6. Create and Carry Process
Context
7. Practice Platform Governance
8. Think Big, Start Small, Earn
quick wins, Expand
9. Leverage Agile Methodology
and Accelerators
For more information visit: http://www.newgensoft.com/
Banking and Finance process automation solutions that drive better profitability, market share, compliance adherence and customer experience.
Engage Customers Better
Offer your customers a smooth banking experience, with on-demand product and service offerings made available over a multi-platform environment.
Enhance Market Share
Develop and deploy efficient processes to onboard customers, introduce new products and expand market reach, enhancing your top-line and bottom-line growth.
Ensure Compliance
Never miss a beat when it comes to compliance and regulatory adherence with a dynamic rules driven system.
Learn More: http://www.newgensoft.com/solutions/banking-finance/
Digital is in everything we do today. In how we transact, in how we entertain, in how we unwind, in how the next generation ‘thinks’! People make a business DIGITAL.
HUMAN ELEMENT IS CORE TO DIGITAL. LET PROCESSES INVOLVE & EVOLVE.
Wealth Management reporting has undergone substantive changes in the last couple of years. As the market grows more competitive and highly monetized, financial enterprises are witnessing a paradigm shift in consumer behavior. HNIs expect that their bank to drive robust information management and customized on-demand communication enabling faster and effective decision making.
To address all these requirements Newgen provides a Wealth Management Reporting Solution.
GDG Cloud Southlake #33: Boule & Rebala: Effective AppSec in SDLC using Deplo...James Anderson
Effective Application Security in Software Delivery lifecycle using Deployment Firewall and DBOM
The modern software delivery process (or the CI/CD process) includes many tools, distributed teams, open-source code, and cloud platforms. Constant focus on speed to release software to market, along with the traditional slow and manual security checks has caused gaps in continuous security as an important piece in the software supply chain. Today organizations feel more susceptible to external and internal cyber threats due to the vast attack surface in their applications supply chain and the lack of end-to-end governance and risk management.
The software team must secure its software delivery process to avoid vulnerability and security breaches. This needs to be achieved with existing tool chains and without extensive rework of the delivery processes. This talk will present strategies and techniques for providing visibility into the true risk of the existing vulnerabilities, preventing the introduction of security issues in the software, resolving vulnerabilities in production environments quickly, and capturing the deployment bill of materials (DBOM).
Speakers:
Bob Boule
Robert Boule is a technology enthusiast with PASSION for technology and making things work along with a knack for helping others understand how things work. He comes with around 20 years of solution engineering experience in application security, software continuous delivery, and SaaS platforms. He is known for his dynamic presentations in CI/CD and application security integrated in software delivery lifecycle.
Gopinath Rebala
Gopinath Rebala is the CTO of OpsMx, where he has overall responsibility for the machine learning and data processing architectures for Secure Software Delivery. Gopi also has a strong connection with our customers, leading design and architecture for strategic implementations. Gopi is a frequent speaker and well-known leader in continuous delivery and integrating security into software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Slack (or Teams) Automation for Bonterra Impact Management (fka Social Soluti...Jeffrey Haguewood
Sidekick Solutions uses Bonterra Impact Management (fka Social Solutions Apricot) and automation solutions to integrate data for business workflows.
We believe integration and automation are essential to user experience and the promise of efficient work through technology. Automation is the critical ingredient to realizing that full vision. We develop integration products and services for Bonterra Case Management software to support the deployment of automations for a variety of use cases.
This video focuses on the notifications, alerts, and approval requests using Slack for Bonterra Impact Management. The solutions covered in this webinar can also be deployed for Microsoft Teams.
Interested in deploying notification automations for Bonterra Impact Management? Contact us at sales@sidekicksolutionsllc.com to discuss next steps.
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
LF Energy Webinar: Electrical Grid Modelling and Simulation Through PowSyBl -...DanBrown980551
Do you want to learn how to model and simulate an electrical network from scratch in under an hour?
Then welcome to this PowSyBl workshop, hosted by Rte, the French Transmission System Operator (TSO)!
During the webinar, you will discover the PowSyBl ecosystem as well as handle and study an electrical network through an interactive Python notebook.
PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
- A fully editable and extendable library for grid component modelling;
- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
- For beginners: discover PowSyBl's functionalities through a quick general presentation and the notebook, without needing any expert coding skills;
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Kubernetes & AI - Beauty and the Beast !?! @KCD Istanbul 2024Tobias Schneck
As AI technology is pushing into IT I was wondering myself, as an “infrastructure container kubernetes guy”, how get this fancy AI technology get managed from an infrastructure operational view? Is it possible to apply our lovely cloud native principals as well? What benefit’s both technologies could bring to each other?
Let me take this questions and provide you a short journey through existing deployment models and use cases for AI software. On practical examples, we discuss what cloud/on-premise strategy we may need for applying it to our own infrastructure to get it to work from an enterprise perspective. I want to give an overview about infrastructure requirements and technologies, what could be beneficial or limiting your AI use cases in an enterprise environment. An interactive Demo will give you some insides, what approaches I got already working for real.
DevOps and Testing slides at DASA ConnectKari Kakkonen
My and Rik Marselis slides at 30.5.2024 DASA Connect conference. We discuss about what is testing, then what is agile testing and finally what is Testing in DevOps. Finally we had lovely workshop with the participants trying to find out different ways to think about quality and testing in different parts of the DevOps infinity loop.
Transcript: Selling digital books in 2024: Insights from industry leaders - T...BookNet Canada
The publishing industry has been selling digital audiobooks and ebooks for over a decade and has found its groove. What’s changed? What has stayed the same? Where do we go from here? Join a group of leading sales peers from across the industry for a conversation about the lessons learned since the popularization of digital books, best practices, digital book supply chain management, and more.
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Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
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- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
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Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
Securing your Kubernetes cluster_ a step-by-step guide to success !KatiaHIMEUR1
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Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
Cheryl Hung, ochery.com
Sr Director, Infrastructure Ecosystem, Arm.
The key trends across hardware, cloud and open-source; exploring how these areas are likely to mature and develop over the short and long-term, and then considering how organisations can position themselves to adapt and thrive.
To Graph or Not to Graph Knowledge Graph Architectures and LLMs
Automated dental claim processing using newgen's omni flow
1. Case Study HEALTHCARE
S OLUTIONS F OR B USINESS P ROCESS & C ONTENT M ANAGEMENT
Automated Dental Claim Processing
using Newgen's OmniFlow
Dental Claims Processing for a leading US
Insurance player
Overview
The client is a fully owned subsidiary of a leading IT services company from
India and provides Business Process Outsourcing (BPO) services. They offer
industry specific BPO services for verticals that include Insurance, Healthcare,
Banking, Financial Services, Telecom and Retail.
The BPO space is a very competetive business environment and is
characterized by:
! Pricing Pressures that force BPOs to squeeze every bit of efficiency
they can out of their operations
! The BPO space is highly productivity driven. Each and every level of
internal productivity is measured
! Quality standards maintained by the BPO are a critical yardstick
“ We c o n s i d e r t h e s o l u t i o n measured by the outsourcing client
implementation an unqualified ! Employee Morale has to be taken care of, as attrition rates are very high
success. Our users confirm that in the industry
Newgen products have helped in
improving the productivity of the The Challenge
agents by over 25%.”
The BPO faced various limitations of which a critical pain area was
Head, Network and Systems Operational Control. Some of these limitations were:
! Productivity Constraints: The images of claim forms received from US
had to be segregated and allocated manually to the data-entry operators.
The data entry operators would then complete their work and then fill
summary of their claims processed and the title of the claim in an excel
sheet. These forms would be collected by the respective Team Leaders
and analyzed. This increased the workload unnecessarily and for
processing 20,000 claim forms, the BPO would have to amploy double the
workforce and the number of workstations of what they had currently
! Manual Process prone to Errors: The data entry operators used to print the
images and based on the physical copies, used to enter the data on the
client's application
! No Quality Checks were being done on the data entry work. A stringent
Control process was required, so that quality checks could be performed
On the image assisted data entry and reports could be generated on the fly.
Growing competition made t imperative for the company to take a new
look at the way it handled processes for its clients. As a young company
fighting for business in market - it is important for the BPO to make it as
easy as possible to do business for its clients. The desired system needed to
have robustness, flexibility and cost-effectiveness to integrate with 3rd
party applications
! Accountability of associates was difficult. For monitoring and reporting
facilities, the supervisors had to depend on spreadsheets filled by
individual associates and finally collate the figures
! The decision-making process for optimum resource deployment was
severely impaired because clear visibility of processes and activities was
missing
www.newgensoft.com
2. Case Study HEALTHCARE
S OLUTIONS F OR B USINESS P ROCESS & C ONTENT M ANAGEMENT
! From a business perspective, the client was looking for a solution, which
could demonstrate the Proof of Concept to its client in very tight
deadlines. Competing workflow solutions would have required upto 6
months for deployment. This was unacceptable in the demanding
scenario
! The growth of new ways of conducting business, such as understanding
customer requirements in a dynamic environment, requires cutting-edge
BPO technology
The NEWGEN Solution
The Newgen Solution implemented is web based and consisted of:
OmniFlow - Newgen's platform-independent, scalable Workflow solution.
OmniDocs Newgen's Enterprise Document Management System.
The solution has helped in moving business processes online in real time.
! Claims are scanned in US
! Uploaded via FTP to India, for processing
! This process includes data entry, quality checks, etc
! Every claim form is returned back into client's DB
OmniFlow, Newgen's platform-
independent, scalable Workflow
solution and OmniDocs Newgen's
Enterprise Document Management
System, have been implemented and
Unpendable Stage
the deployment done for the client is Rejected Claim – Team
web-based. Leader accesses and
report sent to client.
Data Entry
Stage Quality Stage
Initiation Stage Completed Stage
Scanned Images In Client Dynamic Audit Utility
running (Refer Point Claims for which all
introduced into the Application #) the processing is
process and auto , accessed complete.
allocated to users
by the
Associates
Escalation Stage
Claims, which are
escalated at data
Entry - attended
by Team Leads
Activity done at
US-based client’s
place Processes undertaken at BPO in India
Process Manager
Monitors processes, user performance, and accesses a list of important reports - Claims Assigned report,
Data Entry report, Data Entry Comparison Report, Error reports, TAT reports, etc.
Automated Processing
www.newgensoft.com
3. Case Study HEALTHCARE
S OLUTIONS F OR B USINESS P ROCESS & C ONTENT M ANAGEMENT
Some of the winning characteristics of the solution were as follows:
1.Flexibility of the solution for handling transaction capacity, processes
and technology (OmniFlow provides a single-window based interface
allowing data entry in the mainframe application of the US-based client from
the corresponding image of the claim form) and load-balancing.
2.Process Manager tool helped the team leaders to access reports such as
Turn Around Time Reports on the fly. Now the team leaders could
monitor the resources deployed apart from administration.
3.Stringent Quality Control was provided by the solution. (Note: Solution
provides a mechanism to send only a percentage of the claims processed
by each data entry operator for audit. E.g. if a user has processed 100
claims in a day and his percentage of audit is set to 10, only 10 claims out
of 100 goes to quality queue).
4.Accelerated learning curve: Team at the BPO showed results within 1 week
as they found the solution very user-friendly. (The client's expectations
were 3 weeks of learning curve).
Key Benefits 5. The solution has been implemented in an aggressive span of 2 months.
! Direct Productivity Enhancement The BPO is intent on maximizing the value of its strategic investment in
OmniFlow solution. It foresees two-fold usage of the application :
! Cost Containment
! It has plans to utilize the solution for its internal workflow (e.g. HR
! Reduce error cycles Recruitment process)
! Reduced manual desktop labor ! The BPO plans to use Newgen's solution for Business Development
costs of USD 20,000 per month activities. It plans to use the solution to demonstrate the proof-of concept to
its prospects. Once a pilot has been demonstrated to the BPO's prospect, the
former would be able to make “Live” the customer's processes in shortest
possible time.
The Benefits
The OmniFlow solution for the client has delivered impressive results. It has
provided a unique competitive edge to the BPO.
1. Direct Productivity Enhancement:
a. Increased Employee Productivity: Enables processing over 20,000
transactions per day, which are divided among 80 associates with a
throughput of 250 per shift per person. This access significantly
reduced an associate's unproductive time of printing the
images, collating information on spreadsheets, etc. In the customer's
own words, the solution has at least improved the productivity of its
associate from processing an estimated 150 transactions per day to 250
per day.
At Data Entry Stage each user takes around 1 minute to process a single
page transaction and 2-3 minutes for a multi page transaction image.
b. The turnaround time for a claim form and its being reported back to the
client has been reduced to 12 hours.
www.newgensoft.com