The document discusses a case study of Newgen Software Technologies Limited providing an invoice settlement solution integrated with SAP for a leading pharmaceutical company. The solution digitized the invoice processing workflow to address challenges of lost paperwork and slow processing. Key benefits included shorter billing cycles, improved accuracy, and an audit trail for financial compliance. The solution demonstrated Newgen's expertise in business process management and document management systems.

1. SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT Case Study SSC
SAP-Integrated Invoice-Settlement
Solution
For Shared Services Center of a Leading
Newgen Software Technologies
Pharmaceutical Company Limited is the market leader in
Business Process Management
(BPM) and Document Management
Overview System (DMS), with a global
The company, headquartered in India, is an integrated, research based, international footprint of about 750 installations in
pharmaceutical company producing a wide range of high quality, affordable generic over 35 countries. More than 100 of
these implementations are large,
medicines. Trusted by healthcare professionals and patients across geographies, it is
mission-critical solutions deployed
ranked amongst the top ten generic companies worldwide.
at world's leading BFSI, BPO and
Fortune Global 500 companies.
The Challenge
The company runs SAP for accomplishing various Accounting- and Finance-related Newgen is recognized by
processes, such as Invoice Verification, TDS Run, Payment Run, Cheque Processing. distinguished analyst firm IDC in its
exclusive report “Newgen Software:
The company needed a Solution to take care of the daily inflow of thousands of
Global Leader in Business Process
physical invoices and the supporting documents. Lost invoices had to be obtained from
Management and Document
the vendor again, resulting in wastage of time and effort. This slowed down the Management Solutions.” With
processing of invoices and hence resulted in slow query resolution. HSBC and SAP investment, Newgen
is one of the rare product companies
The Newgen Solution to have backing of both leading
Newgen workflow solution was integrated with SAP. In the first step, all the invoices financial and technology companies
of the world.
with respective supporting documents are received at the Shared Services Center
(SSC), where they are scanned and indexed and then exported into the workflow for
Winner of prestigious awards, such
further processing. In the next step, exceptions are handled and validations are
as CNBC-TV18 “Emerging India
performed to ensure correct association between workitems and SAP transactions. Award 2008”, Frost and Sullivan's
“Market Leadership Award for
Document Management System and
The Benefits Workflow Software & Services” and
“Distinguished Application Product
The Solution has resulted in shorter bill-processing cycles, improved accuracy in
Company” by NASSCOM, Newgen’s
invoice processing, increased number of invoices processed per employee and
Quality Systems are certified against
comprehensive audit trail of the process. In addition, image enabling the SAP helped in
ISO 9001:2008 and Information
smoothening the audit of financial documents and soft archival of paper documents to Security Standard, ISO 27001:2005.
meet the compliance standards. Newgen has also been assessed at
CMMI Level
Newgen prestigious clients include Max New York Life, HSBC, Deutsche Bank,
ABN AMRO, ICICI Bank, HDFC Bank, Hua Nan Commercial Bank, Bajaj Allianz,
Sahara Life, Royal Sundaram Alliance, IBM Daksh, Wipro BPO, Dow Jones, WNS,
UBS, Equinox, Patni BPO, Wividus, Unilever SSC, Ranbaxy SSC, Airtel, Hutch, Idea,
Etisalat UAE, Reliance Infocomm, Tata Tele Services, GSL Hongkong, Praxair,
Philips, SEC Philippines, Trent Limited, Kuoni Travels and Kenya Airways
Corporate Office US UAE
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK Malaysia
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. www.newgensoft.com
68 Lombard Street, Plaza Sentral
SAP-CS-RAN-05
London EC3V, 9LJ Kuala Lumpur
Tel: +44-207-868 1736 Malaysia
Mobile: +44-78154 96669 Tel: +6017 2527239
Email: intmkt@newgensoft.com Email: asiapac@newgensoft.com