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Introduction to Business Process Management Suite
The document provides an overview of Business Process Management Suites (BPMS), detailing their core components, life cycle phases, and the roles involved in implementing BPMS. It highlights the advantages of BPMS over manual processes, emphasizing efficiency, agility, and consistency across business operations. Additionally, it outlines steps for getting started with BPMS, including project selection and measuring complexity and value.
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An introductory slide showcasing BPMS with a link to a video.
Agenda covering the definition, involved parties, reasons for BPMS, and approaches to start.
Describes core components of BPM Suite: Process Documentation, Automation, Optimization, and Analytics.
Details on the design phase of BPM life cycle including process documentation, form creation, and rules definition.
Execution phase activities in BPM including process execution, system integration, and task management.
Phase focused on managing processes, tracking status in real-time, and handling exceptions.
Optimization of processes via performance aggregation, bottleneck identification, and dashboard creation.
An outline of features in a single BPMS for managing the complete BPM life cycle.
Advanced features of BPM such as process modeling, enterprise mobility, cloud computing, and analytics.
Highlights the role of business analysts in defining processes, creating reports, and process optimization.
Focus on IT developers' responsibilities such as creating shared services and managing server performance.
Workers and managers' roles involve task completion, report creation, and performance analysis.
Visual representation of collaboration among business analysts, IT developers, and managers in BPMS.
Comparison of manual versus automated processes highlighting the transition to BPMS.
Outlines the benefits of BPMS including efficiency, consistency, cost savings, agility, and visibility.
Suggestions for initial BPM projects focusing on various business functions such as customer service and onboarding.
Factors to measure project complexity including maturity, user base breadth, and number of exceptions.
Criteria for assessing project value including strategic and financial considerations.
Matrix for selecting BPM projects based on their complexity and the value they bring to the organization.
Overview of components essential for a modern BPM suite supporting efficient process management.
Information on resources for learning about BPMS and links to a newsletter and learning center.
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Introduction to Business Process Management Suite
- 1.
- 2. Agenda What isa BPMS? Who should be involved? Why BPMS? How to get started?
- 3. Core Components ofa BPM Suite A Technology Platform that Supports a Process Management Discipline Process Documentation Process Automation and Capture and Workflow BPM Suite Process Optimization Process Management, and Change Business Activity Monitoring Management (BAM) and Analytics
- 4. BPM Life Cycle– Design Phase BPM Suite • Document Processes • Create Forms and UI • Define Rules • Define Data
- 5. BPM Life Cycle– Execute Phase BPM Suite • Execute Defined Processes • Integrate with Systems • Execute Rules • Serve UI and Task Forms
- 6. BPM Life Cycle– Manage Phase BPM Suite • Handle Exceptions • Track Status Real-Time • Manage Task Workload • Re-route Process Flows
- 7. BPM Life Cycle– Optimize Phase BPM Suite • Aggregate Past Performance • Identify Bottlenecks • Executive Dashboards
- 8. A Single BPMSto Handle the Complete Life Cycle • Model Processes • Execute Processes • Create Forms and UI • Integrate with Systems BPM Suite • Execute Rules • Define Rules • Define Data • Serve UI and Task Forms • Handle Exceptions • Aggregate Past Performance • Track Status Real-Time • Identify Bottlenecks • Manage Task Workload • Executive Dashboards • Re-route Process Flows
- 9. Extended Capabilities ofan Intelligent BPM Suite • Process Modeling • Service Oriented Architecture • Enterprise Mobility • Connectivity & Integration • Social Collaboration • Process Registry & Repository BPM Suite • Business Activity • Group & Application Monitoring, Management Reporting & Analytics • Content & Case • Process Optimization Management • Cloud Computing • Business Rules
- 10. Who should beinvolved in an BPMS? Business Analysts • Define Processes • Define Rules • Create Reports • Manage Process Flow • Analyze Performance • Optimize Processes
- 11. Who should beinvolved in an BPMS? IT Developers & Administrators • Create Shared Services • Create Re-usable Integrations • Review Models prior to Publishing • Manage Server Performance
- 12. Who should beinvolved in an BPMS? Workers and Managers • Create Personal Reports • Complete Tasks • Collaborate with Users • Share Documents • Analyze Performance • Re-route tasks
- 13. Who should beinvolved in an BPMS? IT Developers / Administrators Workers and Business BPM Suite Managers Analysts Single Repository Single Repository BPMS Collaborative Platform Development
- 14. Why BPMS? Manualvs. Automated Processes Before BPMS After BPMS Financial Systems CRM
- 15. Why BPMS? BenefitsBusiness & Technology Consistency • Automated • Repeatable Efficiency • Reduce errors • Save costs Agility • Speed • Visibility
- 16. How to getstarted? Choosing BPM Projects • Customer Service ? • • • Order to Cash Employee On-Boarding Claim Processing • Ordering Business Cards • ITIL • Inventory Management • Purchase Requests
- 17. How to getstarted? Rating Complexity Measuring Complexity Maturity Complexity of Rules Breadth of User Base Number of Exceptions Size of Process Integrations 0 2 4 6 8 17
- 18. How to getstarted? Rating Value Measuring Value Strategic Value Executive Sponsorship Breadth of User Base Financial Value Frequency of Use Current Performance 0 2 4 6 8 18
- 19. How to getstarted? Choosing BPM Projects LOW – Value to Organization – HIGH Inventory Customer Service Order to Cash Management Claim Processing ITIL Purchase Requests Ordering Employee Business Cards On-boarding LOW – Complexity of Process – HIGH
- 20. Components of aModern, Intelligent BPM Suite A Technology Platform that Supports a Process Management Discipline Group & App Content & Management Social Case Collaboration Management Process Business Modeling Rules BPM Process Suite Service Oriented Optimization Architecture BAM, Reporti Process ng & Registry & Analytics Connectivity Repository Enterprise Mobility Cloud & Integration Computing
- 21. 1. Visit BPMbasicsLearning Center: http://www.appian.com/bpmbasics/index.jsp 2. Subscribe to the BPM Newsletter: http://www.appian.com/campaigns/alert.jsp 3. Learn more about BPMS: http://www.appian.com/bpm-software/overview.jsp sponsored by