The document discusses a case study of Newgen Software Technologies implementing workflow and imaging solutions for a large multinational bank in India. The bank wanted to centralize and automate back-office processes to improve efficiency. Newgen helped the bank set up a shared services center to process trade finance transactions across India. This allowed the bank to reduce turnaround times, improve control and decision making, and increase overall productivity. Newgen is a global leader in business process management and document management solutions with over 750 installations in 35 countries.

1. SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT Case Study BANKING
Trade Finance Centralisation
For a Global Banking Leader
Overview
The client is the largest multinational bank in India. It has branches in 27 cities in
the country. The bank offers a wide range of financial products and services
through adequate physical network and a superior retail franchise.
The Challenge
The bank aspired to cut competition through better product and service delivery in
terms of reach, variety, timeline, ease and tailor-made offerings. It wanted to “The Central Image System is one of
reach out to smaller cities too.
the best workflow solutions that
helped us to standardize, re-orientate
The Newgen Solution and streamline our existing business
The bank implemented Newgen Workflow and Imaging Solution for processes to achieve faster and more
centralization and automation of their back-office processes at the Shared Service efficient process implementation and
Centre (SSC) in Mumbai. The SSC processes the trade finance transactions from greater control of the processes
all over India, and similar processes have been implemented in many countries in delivering communication channels
Central Europe, Eastern Europe, Africa and the Middle East. of highest standards.”
The Benefits Manager
The user friendly solutions have helped the bank in setting up leaner branches,
faster and efficient process implementation, reduced turn around time, greater
control, quicker decision making and overall improved productivity.
About Newgen
Newgen Software Technologies Limited is the market leader in Business Process
Management (BPM) and Document Management System (DMS), with a global
footprint of about 750 installations in over 35 countries. More than 100 of these
implementations are large, mission-critical solutions deployed at world's leading
BFSI, BPO and Fortune Global 500 companies.
Newgen is recognized by distinguished analyst firm IDC in its exclusive report Newgen prestigious clients include
“Newgen Software: Global Leader in Business Process Management and HSBC Bank, Deutsche Bank, Hua
Document Management Solutions.” With HSBC and SAP investment, Newgen is Nan Bank, ABN Amro Bank, ICICI
one of the rare product companies to have backing of both leading financial and Bank, IDBI Bank, State Bank Of
I n d i a , I N G Vy s y a B a n k ,
technology companies of the world.
CitiFinancial, RAK Bank, Bank of
Tanzania, Max New York Life, Bajaj
Winner of prestigious awards, such as CNBC-TV18 “Emerging India Award Allianz., Unilever, Philips, GE
2008”, Frost and Sullivan's “Market Leadership Award for Document Countrywide, EXL, Satyam Nipuna,
Management System and Workflow Software & Services” and “Distinguished iGATE, Core 3, Ranbaxy, GSL,
Application Product Company” by NASSCOM, Newgen’s Quality Systems are Kenyan Airways and SEC
certified against ISO 9001:2008 and Information Security Standard, ISO Phillipines.
27001:2005. Newgen has also been assessed at CMMI Level3.
Corporate Office US UAE
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK Malaysia
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. www.newgensoft.com
68 Lombard Street, Plaza Sentral
London EC3V, 9LJ Kuala Lumpur
BK-CS-CTB-07
Tel: +44-207-868 1736 Malaysia
Mobile: +44-78154 96669 Tel: +6017 2527239
Email: intmkt@newgensoft.com Email: asiapac@newgensoft.com