This document discusses establishing a Business Process Management (BPM) Center of Excellence. It outlines why organizations need to coordinate BPM initiatives across departments to ensure business strategies are executed properly. A BPM Center of Excellence acts as a central hub for all BPM activities, providing methods, standards and linking strategy to execution. The document includes a case study of how Horizon Healthcare Services established a BPM Center of Excellence to help achieve operational excellence goals.
In this webinar, you will learn more about the techniques for creating and using a Center of Excellence to provide structured support for BPM projects. A Center of Excellence provides expertise, knowledge, and BPM project support and management within a company.
A Center of Excellence is a valuable resource that can play an essential role in addressing the challenges that arise on the road to BPM implementation success. With it you can provide technical assistance, coordinate BPM efforts, define and drive methodologies, reduce the cost of BPM implementation by sharing resources, and facilitate collaboration.
Use a Center of Excellence approach to build a team with the skills needed to launch a digital transformation initiative at the company level that includes measurement capabilities, one of the most important aspects brought by a Center of Excellence.
Video:
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
Strategic Planning Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Strategic Planning Toolkit was created by ex-McKinsey, Deloitte and BCG Strategy Consultants, after more than 2,000 hours of work. It is considered the world's best & most comprehensive Strategic Planning Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your Strategic Planning capability, and become the subject matter expert of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
International Target Operating Model DesignChris Oddy
International Target Operating Model Design
Chris Oddy
SLIDE 1
• A Plan is only of value if it is successfully implemented
• A good Strategy is important… A Great Operating Model is more beneficial
• A Target Operating Model ensures everyone is aligned and knows what to do
SLIDE 2
What is an Operating Model?
• A breakdown of a business into its key components
• A framework for how an organization operates in terms of people, processes and technology
• A basis for formulating strategy and making informed decisions
What Is a Target Operating Model?
• A structure that dictates how the business should be organized
• A target state informed by strategy and opportunities for optimization
• An operational design that depicts how business objectives will be achieved
• A basis for developing operational improvement and transformation plans
• A framework that enables goal congruence
SLIDE 3
Why is a Target Operating Model Important?
• Without a Target Operating Model operations often evolve and do not fully align to the business vision and strategy
– This approach might work initially, however it has significant associated risk
– Clients and products are added, new markets are entered and acquisitions are integrated.
– People, processes and technologies build and a complicated web of inefficient and ineffective systems and processes is created
• A Target Operating Model based on the business strategy often leads to a significant competitive advantage:
– Faster decision making in areas such as launching new products, services and partnerships
– Improved client service through greater roles and responsibility definition across the organization
– Better investments as they can more easily be assessed and prioritized based on business impact
– Reduced risk from a more controlled and stable operating environment
– Higher colleague engagement and alignment from clearer strategic execution plans
– Greater long-term operational efficiency and optimization
• Businesses without a Target Operating Model typically:
– Deploy increasingly greater resources simply to manage the issue resolution and operational deficiencies.
– Decisions are slow due to the lack of clarity as to how to implement strategies
– Costs of adapting technology and processes increase exponentially
SLIDE 4
Where does the Target Operating Model Fit In?
• A Corporate Strategy must be reflected in a Target Operating Model for the Strategy to be successfully implemented
• The Target Operating Model comes below the vision and corporate strategy and above the operational planning and execution.
• The Target Operating Model can be created in layers
• The Target Operating Model for corporate, country and function level operations must be aligned and congruent with the Corporate Strategy
SLIDE 5 and 6
Focus Areas for Transformation and Optimization
1. Client Valu
How to develop and govern a Technology Strategy in 10 weeksLeo Barella
This presentation covers the organizational layout, EA Services and EA Governance processes necessary to develop and govern a technology strategy effectively.
In this webinar, you will learn more about the techniques for creating and using a Center of Excellence to provide structured support for BPM projects. A Center of Excellence provides expertise, knowledge, and BPM project support and management within a company.
A Center of Excellence is a valuable resource that can play an essential role in addressing the challenges that arise on the road to BPM implementation success. With it you can provide technical assistance, coordinate BPM efforts, define and drive methodologies, reduce the cost of BPM implementation by sharing resources, and facilitate collaboration.
Use a Center of Excellence approach to build a team with the skills needed to launch a digital transformation initiative at the company level that includes measurement capabilities, one of the most important aspects brought by a Center of Excellence.
Video:
This Toolkit was created by ex-McKinsey, Deloitte and BCG Management Consultants after more than 3,000 hours of work. It shares our combined 100+ years of experience advising executive teams around the world. It includes all the Frameworks, Best Practices & Templates required to successfully implement an operating model and organization design initiative, and make your strategy happen.
Strategic Planning Toolkit - Framework, Best Practices and TemplatesAurelien Domont, MBA
This Strategic Planning Toolkit was created by ex-McKinsey, Deloitte and BCG Strategy Consultants, after more than 2,000 hours of work. It is considered the world's best & most comprehensive Strategic Planning Toolkit. It includes all the Frameworks, Analysis Tools & Document Templates required to improve your Strategic Planning capability, and become the subject matter expert of your organization. This Slideshare Powerpoint presentation is only a small preview of our Toolkit. You can download the entire Toolkit in Powerpoint and Excel at www.slidebooks.com
International Target Operating Model DesignChris Oddy
International Target Operating Model Design
Chris Oddy
SLIDE 1
• A Plan is only of value if it is successfully implemented
• A good Strategy is important… A Great Operating Model is more beneficial
• A Target Operating Model ensures everyone is aligned and knows what to do
SLIDE 2
What is an Operating Model?
• A breakdown of a business into its key components
• A framework for how an organization operates in terms of people, processes and technology
• A basis for formulating strategy and making informed decisions
What Is a Target Operating Model?
• A structure that dictates how the business should be organized
• A target state informed by strategy and opportunities for optimization
• An operational design that depicts how business objectives will be achieved
• A basis for developing operational improvement and transformation plans
• A framework that enables goal congruence
SLIDE 3
Why is a Target Operating Model Important?
• Without a Target Operating Model operations often evolve and do not fully align to the business vision and strategy
– This approach might work initially, however it has significant associated risk
– Clients and products are added, new markets are entered and acquisitions are integrated.
– People, processes and technologies build and a complicated web of inefficient and ineffective systems and processes is created
• A Target Operating Model based on the business strategy often leads to a significant competitive advantage:
– Faster decision making in areas such as launching new products, services and partnerships
– Improved client service through greater roles and responsibility definition across the organization
– Better investments as they can more easily be assessed and prioritized based on business impact
– Reduced risk from a more controlled and stable operating environment
– Higher colleague engagement and alignment from clearer strategic execution plans
– Greater long-term operational efficiency and optimization
• Businesses without a Target Operating Model typically:
– Deploy increasingly greater resources simply to manage the issue resolution and operational deficiencies.
– Decisions are slow due to the lack of clarity as to how to implement strategies
– Costs of adapting technology and processes increase exponentially
SLIDE 4
Where does the Target Operating Model Fit In?
• A Corporate Strategy must be reflected in a Target Operating Model for the Strategy to be successfully implemented
• The Target Operating Model comes below the vision and corporate strategy and above the operational planning and execution.
• The Target Operating Model can be created in layers
• The Target Operating Model for corporate, country and function level operations must be aligned and congruent with the Corporate Strategy
SLIDE 5 and 6
Focus Areas for Transformation and Optimization
1. Client Valu
How to develop and govern a Technology Strategy in 10 weeksLeo Barella
This presentation covers the organizational layout, EA Services and EA Governance processes necessary to develop and govern a technology strategy effectively.
Introduction to Enterprise architecture and the steps to perform an Enterpris...Prashanth Panduranga
This presentation was used to introduce Enterprise Architecture, Introduction to how to perform an Enterprise Architecture Assessment followed by TechSharp introduction.
Deliverables in the presentation is not clear, the slides represent what was shown as part of the demo.
List of deliverables:
Application Rationalization framework
Portfolio Analysis framework
Road Map
Current state analysis
Target State establishing process
System Context
System Landscape
Core Capabilities Of RPA Center Of Excellence Operating FrameworkSlideTeam
“You can download this product from SlideTeam.net”
Presenting this set of slides with name Core Capabilities Of RPA Center Of Excellence Operating Framework. This is a five stage process. The stages in this process are Core Capabilities, RPA Center, Excellence Operating, Framework. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience. https://bit.ly/30ol6Be
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Business capability mapping and business architectureSatyaIluri
Business architecture and capabilities mapping captures and encapsulates the essence of a business. Using capabilities enterprises can model their current and desired business capabilities with rich semantics and leverage these as Lego blocks to compose products/ initiatives, overlay them with value streams and processes, and capture requirements to evolve capabilities. Business capability mapping helps companies establish a common language, fosters business/IT alignment, helps reduce redundancy and rework, and aligns execution with strategy.
In modern project management, the specific tasks that fall to the PM Center of Excellence varies from organization to organization. However, there are trends and best practices that define the high-level function of the COE in the Project or Program Management Office. In this complimentary one-hour webinar, Cadence Vice President and COO Connie Plowman will provide a framework for where to begin building your own Project Management Center of Excellence today.
Re-Positioning the value of the architecture practiceCraig Martin
In an increasingly competitive landscape, organisations are becoming more aware how important it is to develop business services models that are aligned to customer values. Organisations that are not able to take a customer focused perspective are losing footing in the market as they attempt to understand what it means to architect for the customer.
Topics include:
- The Pressures caused by Disruption
- Performance and Expectation Gaps at the CxO level
- Improving Architecture Value
- Discipline Confusion
- Unifying the Enterprise
- Architecture Services Design
- Architecture Demand Analysis
Business architecture is a business driven disciplined process that decomposes the enterprise business goals and strategies, the assets and processes required to execute them as well as identify their impact on business goals. Business architecture provides a blueprint of the enterprise that provides a common understanding of the organisation and is used to align strategic objectives and tactical demands.
An Introduction into the design of business using business architectureCraig Martin
Business Architecture is gaining interest from many non-traditional architecture stakeholders across the enterprise however most remain unclear of its scope and application. This webinar was presented through the Open Group as lead up to the London 2013 Conference on business transformation. It provides an overview of the language, methods and techniques of developing a business architecture and assist architects to demonstrate its relevance to business leaders. It also provides an insight into the method and techniques taught in the "Discovering Business Architecture" course run by Enterprise Architects.
ValueFlowIT: A new IT Operating Model EmergesDavid Favelle
ValueFlow IT has synthesised the old and the new of IT management frameworks into a multi-speed operating model. This accommodates the different pace layers (thanks Gartner) of the portfolio and tunes the IT organisational structures processes and tools.
Leading a large-scale agile transformation isn’t about adopting a new set of attitudes, processes, and behaviors at the team level… it’s about helping your company deliver faster to market, and developing the ability to respond to a rapidly-changing competitive landscape. First and foremost, it’s about achieving business agility. Business agility comes from people having clarity of purpose, a willingness to be held accountable, and the ability to achieve measurable outcomes. Unfortunately, almost everything in modern organizations gets in the way of teams acting with any sort of autonomy. In most companies, achieving business agility requires significant organizational change. Join @Mike Cottmeyer live from #Agile2017 during this workshop.
Target Operating Model Strategy Management Governance Organization Leadership...SlideTeam
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Target Operating Model Strategy Management Governance Organization Leadership Instruments Processes and has templates with professional background images and relevant content. This deck consists of total of twelve slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. https://bit.ly/3h3vNxn
Business Value Measurements and the Solution Design FrameworkLeo Barella
The presentation covers a process and artifacts to establish better communication between business and IT and improve the quality and consistency of solutions. It also includes a tool to measure business value of the solutions that are being proposed and allows the business audience to make educated choices based on overall IT Business impact.
How to Articulate the Value of Enterprise Architecturecccamericas
Ever struggled with the question, What is the Value of Enterprise Architecture? In this facilitated conversation, Michael Fulton will share his perspective on Enterprise Architecture and the value it provides to the CIO, to IT, and to the business.
Come ready to engage, because in the conversation we will discuss:
•The EA 7-year itch
•Several External Perspectives on EA Value
•The CC&C perspective on a simplified approach to EA Value
•Ensuring your perspective on EA Value is relevant for your stakeholders
At the end of this conversation, you should walk away with:
•A new perspective on the value of EA
•Tips and tricks on how to articulate and quantify EA Value for your key stakeholders.
Strategic Operating Model Defines How a Company Looks and Works. This document gives a good overview of the the various aspects of the concept including:
1. Understand the Linkage Between Strategy and an Operating Model.
2. Recognize the Key Components of a Company’s Operating Model.
3. Familiarize Use of Operating Models to Make Comparisons Across Companies.
This presentation was given by James Jameson, Business Unit Executive, Business Process & Decision Management, Growth Markets, at Impact 2012 in Mumbai on the 1st of June.
Introduction to Enterprise architecture and the steps to perform an Enterpris...Prashanth Panduranga
This presentation was used to introduce Enterprise Architecture, Introduction to how to perform an Enterprise Architecture Assessment followed by TechSharp introduction.
Deliverables in the presentation is not clear, the slides represent what was shown as part of the demo.
List of deliverables:
Application Rationalization framework
Portfolio Analysis framework
Road Map
Current state analysis
Target State establishing process
System Context
System Landscape
Core Capabilities Of RPA Center Of Excellence Operating FrameworkSlideTeam
“You can download this product from SlideTeam.net”
Presenting this set of slides with name Core Capabilities Of RPA Center Of Excellence Operating Framework. This is a five stage process. The stages in this process are Core Capabilities, RPA Center, Excellence Operating, Framework. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience. https://bit.ly/30ol6Be
Presentation given at the BPM Executive Day, Bogota, Colombia, December 4, 2012. The presentation outlines the different dimensions of BPM activities an organization should consider when organizing their BPM efforts.
Business capability mapping and business architectureSatyaIluri
Business architecture and capabilities mapping captures and encapsulates the essence of a business. Using capabilities enterprises can model their current and desired business capabilities with rich semantics and leverage these as Lego blocks to compose products/ initiatives, overlay them with value streams and processes, and capture requirements to evolve capabilities. Business capability mapping helps companies establish a common language, fosters business/IT alignment, helps reduce redundancy and rework, and aligns execution with strategy.
In modern project management, the specific tasks that fall to the PM Center of Excellence varies from organization to organization. However, there are trends and best practices that define the high-level function of the COE in the Project or Program Management Office. In this complimentary one-hour webinar, Cadence Vice President and COO Connie Plowman will provide a framework for where to begin building your own Project Management Center of Excellence today.
Re-Positioning the value of the architecture practiceCraig Martin
In an increasingly competitive landscape, organisations are becoming more aware how important it is to develop business services models that are aligned to customer values. Organisations that are not able to take a customer focused perspective are losing footing in the market as they attempt to understand what it means to architect for the customer.
Topics include:
- The Pressures caused by Disruption
- Performance and Expectation Gaps at the CxO level
- Improving Architecture Value
- Discipline Confusion
- Unifying the Enterprise
- Architecture Services Design
- Architecture Demand Analysis
Business architecture is a business driven disciplined process that decomposes the enterprise business goals and strategies, the assets and processes required to execute them as well as identify their impact on business goals. Business architecture provides a blueprint of the enterprise that provides a common understanding of the organisation and is used to align strategic objectives and tactical demands.
An Introduction into the design of business using business architectureCraig Martin
Business Architecture is gaining interest from many non-traditional architecture stakeholders across the enterprise however most remain unclear of its scope and application. This webinar was presented through the Open Group as lead up to the London 2013 Conference on business transformation. It provides an overview of the language, methods and techniques of developing a business architecture and assist architects to demonstrate its relevance to business leaders. It also provides an insight into the method and techniques taught in the "Discovering Business Architecture" course run by Enterprise Architects.
ValueFlowIT: A new IT Operating Model EmergesDavid Favelle
ValueFlow IT has synthesised the old and the new of IT management frameworks into a multi-speed operating model. This accommodates the different pace layers (thanks Gartner) of the portfolio and tunes the IT organisational structures processes and tools.
Leading a large-scale agile transformation isn’t about adopting a new set of attitudes, processes, and behaviors at the team level… it’s about helping your company deliver faster to market, and developing the ability to respond to a rapidly-changing competitive landscape. First and foremost, it’s about achieving business agility. Business agility comes from people having clarity of purpose, a willingness to be held accountable, and the ability to achieve measurable outcomes. Unfortunately, almost everything in modern organizations gets in the way of teams acting with any sort of autonomy. In most companies, achieving business agility requires significant organizational change. Join @Mike Cottmeyer live from #Agile2017 during this workshop.
Target Operating Model Strategy Management Governance Organization Leadership...SlideTeam
This complete deck covers various topics and highlights important concepts. It has PPT slides which cater to your business needs. This complete deck presentation emphasizes Target Operating Model Strategy Management Governance Organization Leadership Instruments Processes and has templates with professional background images and relevant content. This deck consists of total of twelve slides. Our designers have created customizable templates, keeping your convenience in mind. You can edit the colour, text and font size with ease. Not just this, you can also add or delete the content if needed. Get access to this fully editable complete presentation by clicking the download button below. https://bit.ly/3h3vNxn
Business Value Measurements and the Solution Design FrameworkLeo Barella
The presentation covers a process and artifacts to establish better communication between business and IT and improve the quality and consistency of solutions. It also includes a tool to measure business value of the solutions that are being proposed and allows the business audience to make educated choices based on overall IT Business impact.
How to Articulate the Value of Enterprise Architecturecccamericas
Ever struggled with the question, What is the Value of Enterprise Architecture? In this facilitated conversation, Michael Fulton will share his perspective on Enterprise Architecture and the value it provides to the CIO, to IT, and to the business.
Come ready to engage, because in the conversation we will discuss:
•The EA 7-year itch
•Several External Perspectives on EA Value
•The CC&C perspective on a simplified approach to EA Value
•Ensuring your perspective on EA Value is relevant for your stakeholders
At the end of this conversation, you should walk away with:
•A new perspective on the value of EA
•Tips and tricks on how to articulate and quantify EA Value for your key stakeholders.
Strategic Operating Model Defines How a Company Looks and Works. This document gives a good overview of the the various aspects of the concept including:
1. Understand the Linkage Between Strategy and an Operating Model.
2. Recognize the Key Components of a Company’s Operating Model.
3. Familiarize Use of Operating Models to Make Comparisons Across Companies.
This presentation was given by James Jameson, Business Unit Executive, Business Process & Decision Management, Growth Markets, at Impact 2012 in Mumbai on the 1st of June.
This presentation gives an executive overview of what is Business Process Management and explains why any successful company in the 21st Century organization will use BPM.
The presentation is divided into 3 parts: introduction of the process (BPM), process digitalization and the process platform (BPMS) and we end with the example of the Microsoft BPM platform. Architect. Mr. Pinto is an expert on Business Process Management, Machine-2-Machine communications and Complex Adaptive Systems, which are disciplines he combines in his designs to build cognitive-event-driven information systems.
Contact us at www.m2msysonline.com and see how we can help you significantly improve efficiency and effectiveness.
Keynote delivered at the 6th International Workshop on Business Process Intelligence (BPI'10), September 13, 2010, in conjunction with the BPM 2010 conference, Hoboken, NJ
SilverStorm "Credibility and Collaboration to achieve excellence in IT Govern...SilverStormSolutions
"Credibility and Collaboration to achieve excellence in IT Governance"
So how are we at SilverStorm helping CIO´s Transform IT?
For us it´s simple, Transforming IT means raising the credibility of IT to gain the collaboration of others throughout the organization.
The first step: Increase “CREDIBILITY”.
The second step: Increase “COLLABORATION”.
Without “Credibility” there can never be “Collaboration”
We are helping our customers achieve measurable benefits by combing processes, people and technology.
We will examine how to create a cost benefit analysis document that clarifies your customer’s problem, explains your intended solution, and details the work required. We will break down costs of the current state and future state compared to forecasted benefits to show payback of the solution over time. This session will guide you through a simple process to help you understand how to calculate and communicate the business value of your SharePoint solutions.
The Future of BPM: Tips, Trends & Customer Pain PointsBonitasoft
Learn why many organizations are choosing BPM, and how BPM is driving changes within these organizations.
Through a special partnership with blogger and CTO, Steve Hamby, you will learn about the recent trends that has propelled the growth of BPM, and about the common problems BPM users run into.
An introduction to the different phases of the BPM life cycle: Analyze, Design, Implement, Measure, Improve.
Key Takeaways:
- Analysis Frameworks provide context
- Transactions perform work, Analytics manage work
- The diagram isn’t everything
- Improve your capabilities in 3 areas:
-- Process Maturity
-- Process Management Maturity
-- Organizational Maturity
Presented by Michael zur Muehlen (Stevens Institute of Technology) at the Appian World 2012 Conference, April 16, 2012, in Reston VA.
Oracle soa and e2.0 partner community forum bpm léon smiers shareLeon Smiers
Oracle SOA & Enterprise2.0 Partner Community Forum, presentation by Léon Smiers on Capgemini view on (Oracle) BPM and cases based upon Oracle BPM technology.
South Florida HDI Virtual Event: IT Alignment and Value Network MetricsEddie Vidal
South Florida HDI is continuing to expand their presence outside of South Florida with their first ever webinar, sponsored by Cherwell. Our goal is to increase contributions and knowledge to the IT professional community in Latin America and Caribbean markets. In addition, this allows us to take advantage and reach other HDI members and non-members throughout the United States. The South Florida HDI chapter has been commended for their innovation and growth within the HDI community and this is another step in our growth.
Keynote Presentation by Dell's Bill Payne
Session Name: IT Alignment and Value Network Metrics: A Wake-Up Call.
Bill’s session will challenge IT executives to transform and elevate the way they measure, manage, and communicate the value of their IT services. By leveraging key concepts from the underleveraged ITIL service strategy area, IT alignment and value network metrics have the potential to clearly communicate business value in terms that are meaningful to the business.
Similar to Establishing a Business Process Management Center of Excellence - Impact 2012 (20)
Leveraging Governance in the IBM WebSphere Service Registry and Repository fo...Prolifics
Abstract: Governance has not been enforced or followed in enterprises due to lack of skills or no clear understanding on how use cases can be applied across various technology paradigms. Customers want governance to be implemented in their enterprise but lack awareness. In this presentation we will focus on how IIB and Data Power can be aligned with WSRR for various governance use cases. We will primarily focus on IIB/WSRR Integration capabilities and similar approaches will be followed for Data Power/WSRR Integration capabilities. This will give a solid start on how governance capabilities of WSRR can be leveraged for ESBs.
Applying an IBM SOA Approach to Manual Processes AutomationProlifics
Abstract: One of the world's largest financial services company is enabling management of client opportunities in an efficient and error free manner by implementing IBM SOA technologies. Integration of IBM BPM, IIB, and WODM, provides seamless transition of manual processes into a state of the art automation. Data persistence and retrieval is assured via IIB business Web services, orchestrated to provide pertinent information access via integration with multiple data sources utilizing various communication means. IBM SOA Web services architecture ensures self-containment, reusability, and adaptability to change, guaranteeing easiness of future integration of any applications irrespective of their communications means or supported platforms.
How Broadcast Music, Inc. Devised and Enabled Enterprise Architecture from Co...Prolifics
Abstract: Devising flexible, value-based , transformational but cost effective BPM implementation road map from corporate strategy is not only difficult but almost impossible to manage. BMI with the help of Prolifics’ proven business architecture framework, BPM implementation methodology and IBM rational , BPM suite has enabled and achieved it. In this session we will focus and demonstrate how at BMI - Prolifics framework, methodologies & IBM Suites bridges the gap between Corporate Strategy and BPM Implementation roadmap. Presentation will also demonstrate how BMI is creating actionable, model driven enterprise architecture to ensure delivery of large BPM /SOA/ODM implementation in flexible, cost effective manner in diversified team.
Using the Power of IBM Tivoli Common Reporting to Make Smart Decisions: The U...Prolifics
Abstract: What is the secret of making better decisions? The answer is simple. Base the decisions on real data. The objective of this session to showcase the power of the Tivoli Common Reporting tool to provide accurate yet fully customizable and easy to understand reports about the performance, availability, usage etc. of enterprise applications and systems to help customers make informed decisions. By making effective use of the tool, customers can better identify problem areas, improve Quality of Service, reduce costs, optimize return on investment and optimize capacity planning. The attendees will also be provided with a live demo of using the tool to customize and generate reports for performance monitoring, capacity planning and SLA reporting.
Empowering SmartCloud APM - Predictive Insights and Analysis: A Use Case Scen...Prolifics
Abstract: You currently have SmartCloud APM. Now, it is time to empower and enhance APM with the power of SmartCloud Analytics - Predictive Insights and Log Analysis. We will be discussing an actual customer use case scenario involving WebSphere Application Server and MQ, understand how to integrate these components and how to use the integrated solution to make problem determination and root cause analysis significantly easier and faster. We will be doing a real-time demo as well to see the integrated solution in action.
Best Practices for Monitoring Your Cloud Environment and ApplicationsProlifics
Abstract: You have completed the heavy lifting of migrating applications to the cloud. But you are not done yet. What is your monitoring strategy for the cloud? What are the best practices to monitor the cloud infrastructure, deployed applications and end user experience? In this session, we will be answering these questions and explore the various IBM APM and Analytics offerings that will help you in your decision making process. Having a comprehensive monitoring strategy is critical as most customers use a combination of public and private cloud environments and being able to monitor these using a fully integrated and customizable solution is essential to the health, availability and performance of the cloud deployed applications and services.
Smarter Integration Using the IBM SOA Foundation Stack: Best Practices and Le...Prolifics
Abstract: Enterprise integration can be challenging given the number of products, teams and technology frameworks involved. At the same time, most organizations require their applications to seamlessly communicate with each other, internally and externally. Our experience as field practitioners have enabled us to see these challenges up close and after fighting many battles to successfully implement integrated solutions, we want to share the best practices and lessons learned. We will be discussing IBM products such as DataPower, Integration Bus, BPM, WSRR and SmartCloud APM; however, many of these best practices are product and technology agnostic. We will be looking at what it takes from an organizational, personal and architecture perspective.
Abstract: Many organizations are struggling with the speed and diversity of technology change. In this presentation we will discuss how to use concepts of patterns to make configurable and repeatable infrastructure topologies, improve speed and environmental consistency. By leveraging elasticity and auto scaling capacities of IBM PureApplications show how to increase application capacity. Demonstrate how the use of patterns improves testing, deployment and lowers risk. Finally we will show how the use of these concepts can be a catalyst for change, letting us challenge established barriers so we can embrace continuous improvement and DevOps.
Architecting and Tuning IIB/eXtreme Scale for Maximum Performance and Reliabi...Prolifics
Abstract: Recent projects have stressed the "need for speed" while handling large amounts of data, with near zero downtime. An analysis of multiple environments has identified optimizations and architectures that improve both performance and reliability. The session covers data gathering and analysis, discussing everything from the network (multiple NICs, nearby catalogs, high speed Ethernet), to the latest features of extreme scale. Performance analysis helps pinpoint where time is spent (bottlenecks) and we discuss optimization techniques (MQ tuning, IIB performance best practices) as well as helpful IBM support pacs. Log Analysis pinpoints system stress points (e.g. CPU starvation) and steps on the path to near zero downtime.
Integrating IBM PureApplication System and IBM UrbanCode Deploy: A GE Capital...Prolifics
As organizations move into virtualized environments using IBM PureApplication System, the need for concise patterns is becoming a necessity. This is where UrbanCode Deploy comes in to play. uDeploy can pre-package the environment configuration with pattern capabilities, deploy applications via patterns and assure consistency on all levels—ensuring peace of mind during the lifecycle of an application. Developers and testers will be able to deploy applications to consistent environments, eliminating errors and issues. The time of “true DevOps” has arrived and is in place at GE Capital.
Broadcast Music Inc. Release Rockstars: Program-Wide DevOps Success with Urba...Prolifics
In order to keep up with the demand for new functionality caused by the explosion of new music delivery channels, the Broadcast Music Inc. IT team has undergone a revolution in capability over the last 4 years. It began with an initiative that adopted agile software development techniques paired with IBM Rational Team Concert (as well as RQM, RRC and Focal Point). The strategy was to continuously improve - and this has led their DevOps team to add UrbanCode Deploy to the mix. Join us to learn how their DevOps pipeline capability across their broad software stack (includes IBM BPM, Portal, ODM, Integration Bus, Data Power, Enterprise Service Bus & WSRR) has been further optimized with the inclusion of UrbanCode Deploy.
From Print to the Cloud and Beyond: The Story of a Century Old Company and it...Prolifics
How does a century old company, who used to consider data integration placing the binder on a book keep up with younger, nimbler companies? You ever-evolve! You must always be adapting and you MUST change your environment before it changes you!
This is the success story of Chemical Abstracts Services . A 108 year old company who is the world’s authority for curating and classifying chemical information.
Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
Are you looking to streamline your workflows and boost your projects’ efficiency? Do you find yourself searching for ways to add flexibility and control over your FME workflows? If so, you’re in the right place.
Join us for an insightful dive into the world of FME parameters, a critical element in optimizing workflow efficiency. This webinar marks the beginning of our three-part “Essentials of Automation” series. This first webinar is designed to equip you with the knowledge and skills to utilize parameters effectively: enhancing the flexibility, maintainability, and user control of your FME projects.
Here’s what you’ll gain:
- Essentials of FME Parameters: Understand the pivotal role of parameters, including Reader/Writer, Transformer, User, and FME Flow categories. Discover how they are the key to unlocking automation and optimization within your workflows.
- Practical Applications in FME Form: Delve into key user parameter types including choice, connections, and file URLs. Allow users to control how a workflow runs, making your workflows more reusable. Learn to import values and deliver the best user experience for your workflows while enhancing accuracy.
- Optimization Strategies in FME Flow: Explore the creation and strategic deployment of parameters in FME Flow, including the use of deployment and geometry parameters, to maximize workflow efficiency.
- Pro Tips for Success: Gain insights on parameterizing connections and leveraging new features like Conditional Visibility for clarity and simplicity.
We’ll wrap up with a glimpse into future webinars, followed by a Q&A session to address your specific questions surrounding this topic.
Don’t miss this opportunity to elevate your FME expertise and drive your projects to new heights of efficiency.
UiPath Test Automation using UiPath Test Suite series, part 3DianaGray10
Welcome to UiPath Test Automation using UiPath Test Suite series part 3. In this session, we will cover desktop automation along with UI automation.
Topics covered:
UI automation Introduction,
UI automation Sample
Desktop automation flow
Pradeep Chinnala, Senior Consultant Automation Developer @WonderBotz and UiPath MVP
Deepak Rai, Automation Practice Lead, Boundaryless Group and UiPath MVP
JMeter webinar - integration with InfluxDB and GrafanaRTTS
Watch this recorded webinar about real-time monitoring of application performance. See how to integrate Apache JMeter, the open-source leader in performance testing, with InfluxDB, the open-source time-series database, and Grafana, the open-source analytics and visualization application.
In this webinar, we will review the benefits of leveraging InfluxDB and Grafana when executing load tests and demonstrate how these tools are used to visualize performance metrics.
Length: 30 minutes
Session Overview
-------------------------------------------
During this webinar, we will cover the following topics while demonstrating the integrations of JMeter, InfluxDB and Grafana:
- What out-of-the-box solutions are available for real-time monitoring JMeter tests?
- What are the benefits of integrating InfluxDB and Grafana into the load testing stack?
- Which features are provided by Grafana?
- Demonstration of InfluxDB and Grafana using a practice web application
To view the webinar recording, go to:
https://www.rttsweb.com/jmeter-integration-webinar
Software Delivery At the Speed of AI: Inflectra Invests In AI-Powered QualityInflectra
In this insightful webinar, Inflectra explores how artificial intelligence (AI) is transforming software development and testing. Discover how AI-powered tools are revolutionizing every stage of the software development lifecycle (SDLC), from design and prototyping to testing, deployment, and monitoring.
Learn about:
• The Future of Testing: How AI is shifting testing towards verification, analysis, and higher-level skills, while reducing repetitive tasks.
• Test Automation: How AI-powered test case generation, optimization, and self-healing tests are making testing more efficient and effective.
• Visual Testing: Explore the emerging capabilities of AI in visual testing and how it's set to revolutionize UI verification.
• Inflectra's AI Solutions: See demonstrations of Inflectra's cutting-edge AI tools like the ChatGPT plugin and Azure Open AI platform, designed to streamline your testing process.
Whether you're a developer, tester, or QA professional, this webinar will give you valuable insights into how AI is shaping the future of software delivery.
Builder.ai Founder Sachin Dev Duggal's Strategic Approach to Create an Innova...Ramesh Iyer
In today's fast-changing business world, Companies that adapt and embrace new ideas often need help to keep up with the competition. However, fostering a culture of innovation takes much work. It takes vision, leadership and willingness to take risks in the right proportion. Sachin Dev Duggal, co-founder of Builder.ai, has perfected the art of this balance, creating a company culture where creativity and growth are nurtured at each stage.
Elevating Tactical DDD Patterns Through Object CalisthenicsDorra BARTAGUIZ
After immersing yourself in the blue book and its red counterpart, attending DDD-focused conferences, and applying tactical patterns, you're left with a crucial question: How do I ensure my design is effective? Tactical patterns within Domain-Driven Design (DDD) serve as guiding principles for creating clear and manageable domain models. However, achieving success with these patterns requires additional guidance. Interestingly, we've observed that a set of constraints initially designed for training purposes remarkably aligns with effective pattern implementation, offering a more ‘mechanical’ approach. Let's explore together how Object Calisthenics can elevate the design of your tactical DDD patterns, offering concrete help for those venturing into DDD for the first time!
Encryption in Microsoft 365 - ExpertsLive Netherlands 2024Albert Hoitingh
In this session I delve into the encryption technology used in Microsoft 365 and Microsoft Purview. Including the concepts of Customer Key and Double Key Encryption.
Connector Corner: Automate dynamic content and events by pushing a buttonDianaGray10
Here is something new! In our next Connector Corner webinar, we will demonstrate how you can use a single workflow to:
Create a campaign using Mailchimp with merge tags/fields
Send an interactive Slack channel message (using buttons)
Have the message received by managers and peers along with a test email for review
But there’s more:
In a second workflow supporting the same use case, you’ll see:
Your campaign sent to target colleagues for approval
If the “Approve” button is clicked, a Jira/Zendesk ticket is created for the marketing design team
But—if the “Reject” button is pushed, colleagues will be alerted via Slack message
Join us to learn more about this new, human-in-the-loop capability, brought to you by Integration Service connectors.
And...
Speakers:
Akshay Agnihotri, Product Manager
Charlie Greenberg, Host
Accelerate your Kubernetes clusters with Varnish CachingThijs Feryn
A presentation about the usage and availability of Varnish on Kubernetes. This talk explores the capabilities of Varnish caching and shows how to use the Varnish Helm chart to deploy it to Kubernetes.
This presentation was delivered at K8SUG Singapore. See https://feryn.eu/presentations/accelerate-your-kubernetes-clusters-with-varnish-caching-k8sug-singapore-28-2024 for more details.
State of ICS and IoT Cyber Threat Landscape Report 2024 previewPrayukth K V
The IoT and OT threat landscape report has been prepared by the Threat Research Team at Sectrio using data from Sectrio, cyber threat intelligence farming facilities spread across over 85 cities around the world. In addition, Sectrio also runs AI-based advanced threat and payload engagement facilities that serve as sinks to attract and engage sophisticated threat actors, and newer malware including new variants and latent threats that are at an earlier stage of development.
The latest edition of the OT/ICS and IoT security Threat Landscape Report 2024 also covers:
State of global ICS asset and network exposure
Sectoral targets and attacks as well as the cost of ransom
Global APT activity, AI usage, actor and tactic profiles, and implications
Rise in volumes of AI-powered cyberattacks
Major cyber events in 2024
Malware and malicious payload trends
Cyberattack types and targets
Vulnerability exploit attempts on CVEs
Attacks on counties – USA
Expansion of bot farms – how, where, and why
In-depth analysis of the cyber threat landscape across North America, South America, Europe, APAC, and the Middle East
Why are attacks on smart factories rising?
Cyber risk predictions
Axis of attacks – Europe
Systemic attacks in the Middle East
Download the full report from here:
https://sectrio.com/resources/ot-threat-landscape-reports/sectrio-releases-ot-ics-and-iot-security-threat-landscape-report-2024/
Epistemic Interaction - tuning interfaces to provide information for AI supportAlan Dix
Paper presented at SYNERGY workshop at AVI 2024, Genoa, Italy. 3rd June 2024
https://alandix.com/academic/papers/synergy2024-epistemic/
As machine learning integrates deeper into human-computer interactions, the concept of epistemic interaction emerges, aiming to refine these interactions to enhance system adaptability. This approach encourages minor, intentional adjustments in user behaviour to enrich the data available for system learning. This paper introduces epistemic interaction within the context of human-system communication, illustrating how deliberate interaction design can improve system understanding and adaptation. Through concrete examples, we demonstrate the potential of epistemic interaction to significantly advance human-computer interaction by leveraging intuitive human communication strategies to inform system design and functionality, offering a novel pathway for enriching user-system engagements.
Generating a custom Ruby SDK for your web service or Rails API using Smithyg2nightmarescribd
Have you ever wanted a Ruby client API to communicate with your web service? Smithy is a protocol-agnostic language for defining services and SDKs. Smithy Ruby is an implementation of Smithy that generates a Ruby SDK using a Smithy model. In this talk, we will explore Smithy and Smithy Ruby to learn how to generate custom feature-rich SDKs that can communicate with any web service, such as a Rails JSON API.
3. Howard Webb
Director of BPM Advisory Services – Prolifics
Over 25 years as a consultant, trainer, facilitator, and
speaker on the topics of Business Process Management
(BPM), data architecture, and project management
Founded the Midwest BPM Users Group
Published articles on BPM and enterprise architecture
3
5. Prolifics at a Glance
Who Are We?
A Corporate Group of 1,200 Employees Worldwide specializing in the expert delivery of end-to-end IBM Solutions
Over 30 years in business, Prolifics
is an end-to-end systems integrator
specializing in IBM technologies
New York Orlando
Boston San Francisco
Philadelphia London Application Testing
Washington DC Hamburg Santa Clara, CA USA
Off-Shore Development Center
Hyderabad, India
S t a b i l i t y, L o n g e v i t y & G r o w t h Solution Leadership
$70
Gross Revenue (millions)
SOA solutions and appliances for connectivity
$60 Business Process Management for business optimization
$50 Portal, Collaboration and Content Management
$40 IT Security for Applications and the Enterprise
$30 Monitoring and Managing Applications
$20 Testing, Governance and Methodology
$10 Information Management for Data Cleansing, BI & Dashboards
$0 Technology Migrations to the IBM Software Platform
2004 2005 2006 2007 2008 2009 2010
5
6. Prolifics’ Customers
Healthcare
Financial Services Government
Retail & Distribution Utilities
Insurance Education
6
8. Business Process Management
Some definitions…
A top-down methodology
A systematic approach for improving a specific
process
A set of software technologies
The same thing as business process reengineering
8
9. Business Process Management
“Business Process Management (BPM) is a holistic
management approach that encompasses all aspects of
a business including Strategy, People, Processes and
Technology, in order to delivering value to customers
and other stakeholders.”
9
13. Challenges
Limited resources
Competing priorities
Standardization (methods, technologies)
Increasing demands from both the business and customers
Management demand to show ROI
Gain process maturity and foster an environment of continuous
improvement
Struggling with complexity and change
13
14. Complexity
“Change is linked to complexity. Complexity increases both
when the rate of change increases and when the amount of
things that are changing around us increase.”
Theodore Modis
14
16. The BPM Center of Excellence
A centralized organization focused on the enterprise-wide
coordination of process activities
The Hub for all things BPM
A Steward of methods and standards
A link between strategy and execution
Agent of change
16
18. The Need for Coordination
The only way organizations can deliver value to their customers is
via cross-organizational business processes
Business strategy is therefore delivered and executed by means
of business processes
To ensure the business strategy is being delivered as desired,
process initiatives must be coordinated, managed and controlled
Few organizations have a centralized structure dedicated to this
objective
18
19. Traditional Management Model Redundant activities/duties
Misaligned incentives/
compensation
Departmental Silo Isolated measurement
Perspective model
Limited reuse
Traditional Multiple breakpoints
Hierarchical
Management
Multiple moments of truth
No cross-organization
Corporate control
Dept A Dept B Etc.
20. Process-Oriented Model Begin and end with the
customer experience in mind
Incentives based on end-to-
Cross-Departmental end process performance
Perspective Fewer handoffs, fewer
breakpoints
Few moments of truth
Process measures providing
visibility
Corporate
Function A Function B Etc.
Process 1
Process 2
Customer Process 3 Customer
21. Poorly Coordinated BPM
Redundant standards
Competing priorities
Program Sub-optimized operations
Inefficient use of technology
Process Silo Perspective More handoffs, more
breakpoints
Multiple moments of truth
Limited or no cross-
organization control
Corporate
Dept A Dept B Etc.
Sub-Process
Sub-Process
Sub-Process
Customer Customer
22. The Customer Experience
Discontinuous thinking leads to disjointed customer
experiences…
How many people or departments did I have to talk to just to get
my issue resolved?
22
23. Current Trends
“Broadly speaking, investing in better coordination and management of process work
has been on the rise, while incremental approaches are slowly declining, or at least
being integrated into larger, organization-wide BPM initiatives..”
bpm six sigma Lean six sigma business architecture
*BPTrends, 2012, The State of Business Process Management, Celia Wolf, Paul Harmon : www.bptrends.com
23
24. Operating Model
Maturity
Influencing Directing
Leading by example Setting policy
Gaining support Determining what projects to
Small, early successes do
Have a seat at the Strategy
table
Where your COE falls on this spectrum depends largely upon
your environment
How much power and authority the COE is granted
Not likely to start as a Directing model
24
25. Structure
BPM COE Management
Process Process
Management Improvement
Strategic organizational perspective Process modeling
Coordination of activities Facilitation
Track and monitor benefits, ROI Coaching
Support the use of tools and Project management
technologies Business analysis
Development of standards, methods Data analyst
and techniques
Integrate with Project Office
Customer surveys
Process maturity assessments
25
26. Staffing
BPM COE Management
Office administration
Communications coordination
Process Process
Management Improvement
Business Architect Project manager
Customer segmentation Process modeler
Delivery channels
Revenue streams
Data analyst
Trainer/coach IT analyst
Methodologist Facilitator
Business Rules Specialist Statistician
Some roles can be virtual, tapping expertise as needed.
26
27. Funding
BPM COE Management
Centrally Funded
Process Process
Management Improvement
Centrally Funded Project Funded
Without central funding, staff could be „reallocated‟ to
other duties or continually be searching for funding.
27
28. Positioning the COE
Location of the BPM Group 2011 Survey results
We do not have a formal BPM Group 36%
Our BPM Group is at the Executive 18%
level
Our BPM Group is at the Divisional or 16%
Departmental level
Our BPM Group is located within IT 15%
Our BPM Group is located within HR 1%
or Training
Our BPM Group is located within 4%
Finance
Our BPM Group is located within 5%
Quality Control
Other 6%
*BPTrends, 2012, The State of Business Process Management, Celia Wolf, Paul Harmon : www.bptrends.com
28
34. Who is Horizon Healthcare Services?
Horizon is New Jersey’s oldest and largest health insurer.
Horizon traces its history back to 1932, when Associated Hospitals
of Essex County, Inc. began selling multi-hospital pre-payment
plans for $10 a year covering 21 days of in-patient care.
The company was one of the first health insurance companies in
the nation and also one of the first Blue Cross Plans.
Today, it serves more than 3.6 million members.
In 2010, the company processed more than 57.6 million claims
totaling more than $13 billion for its members.
The company has more than 4,800 employees and is
headquartered in Newark with offices in Harrison, Wall Township,
Mt. Laurel, and West Trenton.
34
35. Why Horizon Decided to Get Involved in BPM
Journey to Agility
The Horizon Multi Year Strategy
Competitive Pricing Responsive Agile
Cost Reduction Standardization Event Driven
Horizon defined a comprehensive systems strategy and plan to achieve the following
goals:
Complexity reduction
Sources of truth for core business information
Flexible and agile platforms to respond quickly to change
Business model shift to self-service and the Internet
Catalyst for change
Industry trends requiring faster business response
Shift to the individual consumer
Shifting demographic to technology sophisticated customers
Increasing healthcare costs forcing operational excellence
Increased reliance on business partners
35
38. Key Considerations
Executive Sponsorship is Key
Startups take vision and investment
BPM is a big investment … Hardware, Software, People,
Project Costs
It’s a business ... financial benefit to the Organization needs
to be documented
Communication … do it early … do it often
Surprises … Communicating the Reference Architecture to the
Business is important
Your peers don’t know what you have not shared with them …
until you tell them three times
You don’t know what your team has not told you …
Communication will create demand … do you have the
capacity?
38
39. Key Considerations
Demand comes quickly … get your capacity ready
Recruit … Recruit … Recruit … get help
You need a diverse set of skills …
Setting up a new business takes a LOT of energy …
Plan for change … and stress
Work to stay aligned to your plan (“Plan your work and work
your plan”)
Work to get others aligned to your plan … communicate
Setting up the Infrastructure and Base Platform installs is a
massive project
• Development, Test, Pre-Production, Production
39
40. Good Things Happen Along the Way
BPM & SOA lead to reuse
Reuse sometime pops up unexpectedly … especially when
focused on core processes
Example … Our pilot had to do with managing the process and data
for customers with multiple insurance policies.
Currently using two claim systems but working to converge to a single
one.
We reused knowledge, services, and processes to accelerate and
ensure consistency for the migration.
40
41. Horizon BPM Success Stories
BPM & Web 2.0 Mash-Ups = Consolidation
Cycle Time Improvements of 20x 20 Letter Systems to 1
CRM & SOA = First Call Resolution
BPM Automations Integrated Medical Record Management
10% Increase in FPR Timely Resolution of Complex Claims
41
43. Summary
Cross-organizational coordination of process initiatives is critical to
success
Implement your Center of Excellence sooner vs. later
Properly staff and fund the Center of Excellence with the
appropriate roles and skills
Don‟t burden individual process improvement teams with defining
standards and methods
43
44. Next Steps
BPM Readiness Assessment
Setting Up and Configuring A BPM COE in Your Environment
44
45. For more information:
Contact: Howard Webb
Email: hwebb@prolifics.com
Phone: 646.380.2948
And visit these useful links on the Prolifics Web site:
Case Studies: http://www.prolifics.com/case-study-technology.htm
Webcasts: http://www.prolifics.com/webcasts.htm
Podcasts: http://www.prolifics.com/podcasts.htm
Service Brochures: http://www.prolifics.com/service-brochures.htm
Technology Blog: http://expert-tech.blogspot.com
Twitter: http://www.twitter.com/prolifics
Prolifics TV: http://www.youtube.com/prolificstv
45
Editor's Notes
What it isWhy it is importantHow to structure and staff itCase study
Can’t reach consensus on definition.
The rate of change coupled with number of process initiatives…Demands central coordination and control.
Can’t change processes without impacting people and technology.
How well we execute our business strategy is determined by how well we manage and execute our business processes. Some organizations have other established offices, e.g. Project Office.
Define MOTJan Carlzon’s turnaround of SAS airlines in the mid ‘80s.
Functions might be: Take Order, Fill Order, Deliver to Customer
The larger the organization, the more compounded the problem
A COE can help coordinate and orchestrate your customers experience to ensure a consistent, singular message.Your customer should not feel like a ‘different’ customer when talking to Sales vs. Help Desk.
Think big, start small. Don’t boil the ocean. Early wins will provide traction…more so than standards and methods.
Assessment is critical to ensure consistency of process modeling. Even with standards like BPMN 2.0, modeling is still something of an art.
Responsible, Accountable, Consulted, Informed
Models, Choreography, Activity Monitoring, Business Rules, Data models
Very manual, paper based processes. Only a few people who actually know how things work.Support multiple platforms (website, mobile, etc.)Needed to do things in a methodical way. Prolifics helped them establish a COE.Understanding existing enviornment. COE would be a new structure. How the COE would fit.Role based structure, roadmap, RACI structure for the organization.SLIDE 13: KEY Organization structure, roles, services provided, RACI diagramCreated Roadmap…where we are today and what it should be.Role job description details, toolsets (what tools are needed for the role)MUST BE ROLE BASED to be reusable.Reference architecture: What are the components of a BPM System (components)Created a COE Internet site.SLIDES 32 & 33 Considerations/Communications. Were able to use a pilot and realize reuse. Services, knowledge and capabilities.DEMANDS build quickly
Increased number of claims being processed, first call resolution by presenting background information, etc.