The document discusses a case study of Newgen providing a business process automation solution to a global banking leader for their retail operations in India. The solution automated key processes like account opening and loan processing through a workflow system integrated with the bank's core banking system. This centralized processing and reduced manual work, leading to shorter turnaround times, lower costs, and a better customer experience.
This presentation was given by James Jameson, Business Unit Executive, Business Process & Decision Management, Growth Markets, at Impact 2012 in Mumbai on the 1st of June.
Executive summary outlining the benefits of ARMnet Financial Product Management Solution for origination and servicing in the lending, mortgage and wealth management space.
Empowering Dealers With A New Loan Origination System:
When this financial services client projected its lease and loan origination volumes to
double due to expansion into a new product line, it turned to ThoughtWorks. Utilizing
cutting-edge technology, ThoughtWorks created an origination system equipped to process
the higher volumes, improve transaction turnaround time and deliver new features to the dealer sales channel.
Case Management: Managing chaos: unstructured processes and dynamic BPMCapgemini
Business Process Management (BPM)
solutions have helped organizations
manage structured business processes
that are clearly documented and
well understood. But organizations
now face the challenge of managing
unstructured or semi-structured
processes that are collaborative,
content-intensive, and subject to
constant change. Case Management around a BPM
solution – preferably in conjunction
with an Enterprise Content
Management system – solves many
of the problems.
Business Process Management (BPM) adoption is increasing world-wide, because the technology provides immediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and delivers immediate ROI.
Microsoft Dynamics NAV iBuild™ seamlessly integrates all departments of a company to enhance productivity and maximize efficiency while maintaining a familiar and user friendly environment.
Microsoft Dynamics NAV iBuild™ centralize your critical estimating, sales, project management, workforce management, and financial information to help you better control budgets, schedules, operations, customer relationships, and the profitability… it is also easy to customize, learn, and implement. It includes a fully customizable reporting module.
Combining BPM with Decision Management results in simpler, more agile processes and increases straight through processing and operational effectiveness. Decision Management delivers a shared framework for cross-functional business and IT collaboration creating game-changing culture impacts. In this webinar you will learn how combining Decision Management and BPM delivers simpler, more agile business processes, keeps fast-changing decisions separate from more stable business processes, drives more customer-centric collaboration by putting customer decisions at the focus, makes clear where and how to apply business rules and business rules management systems (BRMS). Webinar recording is available at : https://decisionmanagement.omnovia.com/archives/79352
Strengthen Organizational Agility with the Latest Advancements in Case Manage...Fujitsu_Interstage
Keith Swenson, VP of R&D and Chief Architect at Fujitsu discusses how the working world is changing and how you can use case management, particularly Fujitsu Business Operations Platform, to adapt to these changes with better speed and flexibility.
This presentation was given by James Jameson, Business Unit Executive, Business Process & Decision Management, Growth Markets, at Impact 2012 in Mumbai on the 1st of June.
Executive summary outlining the benefits of ARMnet Financial Product Management Solution for origination and servicing in the lending, mortgage and wealth management space.
Empowering Dealers With A New Loan Origination System:
When this financial services client projected its lease and loan origination volumes to
double due to expansion into a new product line, it turned to ThoughtWorks. Utilizing
cutting-edge technology, ThoughtWorks created an origination system equipped to process
the higher volumes, improve transaction turnaround time and deliver new features to the dealer sales channel.
Case Management: Managing chaos: unstructured processes and dynamic BPMCapgemini
Business Process Management (BPM)
solutions have helped organizations
manage structured business processes
that are clearly documented and
well understood. But organizations
now face the challenge of managing
unstructured or semi-structured
processes that are collaborative,
content-intensive, and subject to
constant change. Case Management around a BPM
solution – preferably in conjunction
with an Enterprise Content
Management system – solves many
of the problems.
Business Process Management (BPM) adoption is increasing world-wide, because the technology provides immediate ROI and enables competitiveness by delivering organizational agility. In fact, a recent study from Gartner found that 78% of successful BPM projects delivered an internal rate of return greater than 15%, with some returns as high as 100% or 360%. This paper discusses how BPM enables organizational agility and delivers immediate ROI.
Microsoft Dynamics NAV iBuild™ seamlessly integrates all departments of a company to enhance productivity and maximize efficiency while maintaining a familiar and user friendly environment.
Microsoft Dynamics NAV iBuild™ centralize your critical estimating, sales, project management, workforce management, and financial information to help you better control budgets, schedules, operations, customer relationships, and the profitability… it is also easy to customize, learn, and implement. It includes a fully customizable reporting module.
Combining BPM with Decision Management results in simpler, more agile processes and increases straight through processing and operational effectiveness. Decision Management delivers a shared framework for cross-functional business and IT collaboration creating game-changing culture impacts. In this webinar you will learn how combining Decision Management and BPM delivers simpler, more agile business processes, keeps fast-changing decisions separate from more stable business processes, drives more customer-centric collaboration by putting customer decisions at the focus, makes clear where and how to apply business rules and business rules management systems (BRMS). Webinar recording is available at : https://decisionmanagement.omnovia.com/archives/79352
Strengthen Organizational Agility with the Latest Advancements in Case Manage...Fujitsu_Interstage
Keith Swenson, VP of R&D and Chief Architect at Fujitsu discusses how the working world is changing and how you can use case management, particularly Fujitsu Business Operations Platform, to adapt to these changes with better speed and flexibility.
Newgen Software Technologies Ltd is Market Leader in ECM & BPM. Among those only 5 companies in the world to feature in Gartner MQ for both BPM & ECM.
Chronos Workflow - Business process automation without programmingEdith Varhelyi
Self-service business process automation solution for teams of 5-5000 users. No programming needed. Fortune 500 companies and SMEs are already using it in 15 countries.
During the CSR Week 2019, Newgen celebrated the inspiring efforts of Mr. Satendra Srivastava by felicitating him with the volunteer of the year award. He made time from his busy work schedule and emerged as an active contributor in Newgen’s CSR activities.
The eventful CSR week culminated with an interesting game of Tambola at Newgen offices in Noida SEZ, Okhla Ph-1 and Chennai. The Tambola event commenced with the CSR team introducing Newgen ‘s CSR activities followed by the Sadbhavna children sharing their experiences with Sadbhavna Trust.
During the CSR Week 2019 regular donors were felicitated for their selfless support and donation towards the education and wellbeing of Sadhbhavna children.
It’s great when customers volunteer for CSR program. Brendan Hegarty, Mike Lakin, and Dominic Wate from Tokio Marine HCC interacted with our students at Tekhand School.
Newgen celebrated Diwali with the little artists who decorated beautiful diyas to light up the festival.
The Sadbhavna diya painting session marked the colorful beginning of CSR week 2019-2020. The event involved children from the age group of 4 years to 20 years and was focused on honing creativity in children while having fun. Children enjoyed the event a lot and mesmerized us with their creative skills.
Digital has brought about change in everything we do.
Your business needs to adapt to changing customer
dynamics and respond to competitive forces in real-time.
Your customers, partners, and suppliers are on their toes
and they expect you to be up and running too.
Thus, IT leaders have to imbibe the concept of the platform ecosystem and think in terms of creating the “platforms that cohesively work internally and externally to enable a
multimodal connect for delivering digital enterprise.”
Take following steps to Platformize:
1. Build Contextual Process
Platform
2. Integrate mobility and social in
process applications
3. Deliver Process Experience
4. Elevate Orchestration
5. Loosely Couple resources
6. Create and Carry Process
Context
7. Practice Platform Governance
8. Think Big, Start Small, Earn
quick wins, Expand
9. Leverage Agile Methodology
and Accelerators
For more information visit: http://www.newgensoft.com/
Banking and Finance process automation solutions that drive better profitability, market share, compliance adherence and customer experience.
Engage Customers Better
Offer your customers a smooth banking experience, with on-demand product and service offerings made available over a multi-platform environment.
Enhance Market Share
Develop and deploy efficient processes to onboard customers, introduce new products and expand market reach, enhancing your top-line and bottom-line growth.
Ensure Compliance
Never miss a beat when it comes to compliance and regulatory adherence with a dynamic rules driven system.
Learn More: http://www.newgensoft.com/solutions/banking-finance/
Digital is in everything we do today. In how we transact, in how we entertain, in how we unwind, in how the next generation ‘thinks’! People make a business DIGITAL.
HUMAN ELEMENT IS CORE TO DIGITAL. LET PROCESSES INVOLVE & EVOLVE.
Wealth Management reporting has undergone substantive changes in the last couple of years. As the market grows more competitive and highly monetized, financial enterprises are witnessing a paradigm shift in consumer behavior. HNIs expect that their bank to drive robust information management and customized on-demand communication enabling faster and effective decision making.
To address all these requirements Newgen provides a Wealth Management Reporting Solution.
1. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT
A Business Process Automation (BPA)
Platform for Retail Operations in India
For a global banking leader
Overview
The bank is amongst the global leaders in Corporate Banking and
Securities, Transaction Banking, Asset Management and Private Wealth
Management. The bank provides unparalleled financial services in 74
countries. In India, the client has 10 branches and employs more than 5000
people. Apart from Private Wealth Management, the bank also offers
solutions for Asset Management, Corporate Banking and Investment
The BPM solution, OmniFlow Banking.
Suite, from Newgen has enabled us
to centralize a large number of our The Challenge
processes, resulting in leaner and
efficient branches. Branches have The bank competes to be a high quality, profitable retail bank in India, with
been able to focus on sales while the robust earnings, adequate physical network and a superior retail franchise.
processing activities are moved to The bank plans to capitalize on the rapidly growing base of affluent and
centralized back office in Mumbai. mass affluent households, as well as small- and medium-sized businesses
The Turn Around Time (TAT) has (SMBs), which represent 75% of the national household income.
been significantly reduced, leading
to better customer experience.
In 2004-05, the bank planned to offer comprehensive products and services,
Head, Operations especially catering to Retail Banking, such as current accounts, savings
accounts, various investment products and loans, in addition to the advisory
service to customers. Such comprehensive service offering and rapid
expansion of operations demanded establishing robust capabilities.
Towards this purpose, the bank decided to establish a centralized processing
center for efficient and effective processing of liabilities and asset products.
This resulted in leaner and more efficient headquarters, faster rollout of new
branches, and inculcate a strong, customer-focused sales culture.
Consequently, the bank was contemplating at implementing a workflow
automation system for its retail banking operations in order to provide
efficient service to its clients.
The Newgen Solution
Newgen provided the client with its BPM-based solution, which included a
TM TM
OmniScan production-level scanning system; a OmniDocs document
TM
management system; and OmniFlow workflow automation system. Paper
Key Highlights documents are scanned at branches using OmniScanTM deployed at Regional
Processing Centers (RPC). The scanned documents are introduced into
! Shorter turn around time for
processes OmniFlowTM .
! Lower Manpower cost
! Drastic Reduction in cost The rules-driven solution automatically guides the documents to various
users and stakeholders, and has built-in rules for automatic redirection of
documents based on the exceptions raised . After processing, documents are
archived using OmniDocs™ and can be retrieved later on for various
purposes such as auditing, compliance, dispute resolution, etc. Also,
comprehensive tracking and monitoring of processes enable fast redressing
of any potential bottlenecks in the system.
www.newgensoft.com
2. Case Study BANKING
SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT
The BPM solution was integrated with Finacle, the core banking system at
Newgen Software Technologies
the bank for exchanging various status during the processing of any
Limited is the market leader in
Business Process Management customer request. The end-to-end solution automated the entire retail
(BPM) and Document Management operations.
System (DMS), with a global
footprint of about 750 installations
in over 35 countries. More than 100
Some of the critical processes that have been BPM enabled include Account
of these implementations are large, Opening (Data Entry Outsourcing Model), Account Maintenance, Account
mission-critical solutions deployed Closure, Tax Deducted at Source (TDS) Certificate Issuance, and Cross-
at world's leading BFSI, BPO and border Outward Remittance. Other processes to be implemented in the near
Fortune Global 500 companies. future include Loan Disbursement (Mortgages), Loan Disbursement
Newgen is recognized by (Personal), Loan Sanction, etc.
distinguished analyst firm IDC in its
exclusive report “Newgen Software: The overall working of the solution is depicted in the following figure.
Global Leader in Business Process
Management and Document
Management Solutions.” With
HSBC and SAP investment,
Newgen is one of the rare product
companies to have backing of both
leading financial and technology
companies of the world.
Winner of prestigious awards, such
as CNBC-TV18 “Emerging India
Award 2008”, Frost and Sullivan's
“Market Leadership Award for
Document Management System and The solution uses Oracle 9i on AIX 5.3 at the back-end. The Web and
Workflow Software & Services” and Application server runs on Suse Linux 9.0, whereas the Image Server has
“Distinguished Application Product been hosted on Windows 2003 Enterprise edition.
Company” by NASSCOM,
Newgen’s Quality Systems are
certified against ISO 9001:2008 and The Benefits
Information Security Standard, ISO The Newgen solution has enabled the Bank to establish a centralized
27001:2005. Newgen has also been processing center for speedy and accurate processing of retail liabilities and
assessed at CMMI Level3.
services. The core benefit comes from the capability of the solution to
define, deploy and monitor the processes.
The major benefits of the solution may be outlined as follows:
Newgen prestigious clients include
HSBC Bank, Deutsche Bank, Hua ! Shorter Turn Around Time (TAT) for processes
Nan Bank, ABN Amro Bank, ICICI ! Drastic reduction in courier cost for to-and-fro document exchange with
Bank, IDBI Bank, State Bank of NPC
I n d i a , I N G Vy s y a B a n k ,
! Lower manpower cost due to integration with the core banking system
CitiFinancial, RAK Bank, Bank of
Tanzania, Max New York Life, Bajaj The integration also meant no changes required in the core banking
Allianz, Royal Sundaram Alliance, system and consequently lower implementation costs
Unilever, Philips, GE Countrywide, ! Instant online availability of all customer information to the bank
EXL, Satyam Nipuna, iGATE, Core
3, Ranbaxy, GSL, Kenyan Airways
personnel, resulting in substantial cut in document sharing, printing and
and SEC Phillipines. distribution costs
! Solution is highly scalable, thus ensuring rapid ramping-up of bank's
operations
Corporate Office US UAE
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK Malaysia
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. www.newgensoft.com
68 Lombard Street, Plaza Sentral
London EC3V, 9LJ Kuala Lumpur
BK-CS-DB-15
Tel: +44-207-868 1736 Malaysia
Mobile: +44-78154 96669 Tel: +6017 2527239
Email: intmkt@newgensoft.com Email: asiapac@newgensoft.com