The document discusses how Newgen Software helped automate loan processing for a leading NBFC in India. The NBFC wanted to improve customer service and efficiency by automating their manual loan application process. Newgen implemented a document management and workflow solution to centralize loan processing. This allowed applications to be submitted and tracked online, increasing productivity and reducing processing times from 130,000 applications per month. The automated solution was later implemented in other countries based on its success in India.

1. S OLUTIONS F OR B USINESS P ROCESS & D OCUMENT M ANAGEMENT Case Study
Automated Loan Processing
For a Leading NBFC in India
Overview
The client a member of the group of companies that are the world's largest
financial services providers, and has a network of more than 200 branches
across India. The client specializes in providing Personal and Home loans
and loans for Consumer Durables and Automobiles.
The Challenge
Being a late entrant in the market, timely customer service was a key area of
concern for the client. The company wanted to develop its focus on customer
service and provide unparalleled responsiveness and flexibility to its
customers. They wanted to open more and more branches, reach out to more Newgen Software Technologies Ltd.
customers and wanted to do away with inefficient manual processing of loan is a leader in the field of Business
documents. Process Management and
Enterprise Document Management.
The company is highly focused on
The NEWGEN Solution Workflow, Document Management
The company has implemented NEWGEN Document Management and rule and Imaging technologies with an
and trigger-based Workflow solution to automate and centralize the loan experience of 14 years and more
processing. The dealers of the client can access the central site through the than 600 people working in these
Internet. The client branches can also access the site to submit the scanned areas.
applications with associated documents and get immediate updates on loan
application status. The system is able to handle a staggering 130,000 Newgen is an ISO 9001:2000 and
applications a month. NEWGEN solution increased their efficiency, reduced SW-CMM Level 4 certified company
operation costs and decreased the process cycle time, thus expediting the and has over 620 product
processing of loan applications. The solution has already been replicated at installations across the globe.
Thailand and Indonesia after the success of centralized loan processing in
New Delhi, India.
The Benefits
The solution increased the overall productivity by reducing the process cycle
time and operational costs substantially, and helped the client provide
responsive and efficient customer service.
About NEWGEN
Newgen Software Technologies Limited, a leader in the field of Business
Process Management (BPM), Document Management (DM), Workflow and
Imaging, is amongst the top 10 software product companies in India.
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http://www.newgensoft.com/2005/customers/case_studies.htm
Newgen Software Technologies Ltd. www.newgensoft.com
A-6, Satsang Vihar Marg,
Qutab Institutional Area,
New Delhi 110 067
Tel: +91-11-26964733, 26963571, 26856871
Email: newgen@newgen.co.in
Newgen Software Inc.
Tel: +1-703-749-2855
Tel: +1-510-794-6724
Email: info@newgen.net
NEWGEN prestigious clients include HSBC Bank, Deutsche Bank, Hua Nan Bank, ABN Amro
Bank, ICICI Bank, IDBI Bank, State Bank Of India, ING Vysya Bank, CitiFinancial, RAK Bank, Bank of
Tanzania, Max New York Life and Bajaj Allianz., Uniliver, Philips, GE Countrywide, EXL, Satyam
Nipuna, iGATE, Core 3, Ranbaxy, GSL, Kenyan Airways, SEC Phillipines.