Infosys iBillCare Business Platform Solutions is an end to end platform for CSPs Billing Functions & Customer Care.

1. Infosys Business Platform - iBillCare
With the acceleration in the number of mergers and acquisitions and ever-intensifying competition in the marketplace, differentiation
is becoming the key driver of success for any Communication Service Provider (CSP). CSPs today are increasingly outsourcing their
various processes or technology components to multiple vendors and are expending time and energy liaisoning between the numerous
vendors. The end result: CSPs have less time and fewer skilled personnel with which to concentrate on core competencies, thus affecting
performance.
Infosys Business Platform - iBillCare
To ensure that the focus area is confined to core competencies, CSPs must look beyond outsourcing to multiple vendors. The Infosys
Platform Solution - iBillCare - can help make this possible by addressing the Lead-to-Cash business cycle, Concept-to- Market and Trouble-
to-Repair cycles. An integrated solution, complete with optimizations at the process and technology layers, it is ready for use without any
setup implications. Such a model provides a single point of interaction, allowing efficient integration of systems and processes leading to
quicker delivery and smoother cash flow.
The platform provides best-in-class processes enabled by an integrated application suite. These applications are hosted on a scalable
infrastructure and hosted in state-of-the-art data centers for global delivery.
Solution Features
The Infosys Platform Solution is an end-to-end offering for the CSPs’ customer care and billing functions.

2. Salient Solution Offerings
Value Proposition The Infosys Advantage
SINGLE-STOP SOLUTION Communications, Media and Entertainment (CME) is Infosys’
• IVR, Call Centre, Operations, Billing, Infrastructure, and email/ SMS and thirdlargest business unit with 14000+ employees accounting
payment gateways for 16.7% of the company’s revenues as of March 2009. Of
this the billing practice has:
READY, SECURE SOLUTION
• Successfully executed over 30 diverse engagements
• Standard operations and developed interfaces, secured at 5 layers: storage by providing service offerings that include robust
encryption, virtualization, session, log analyzers, and application implementations, de-risked upgrades and sustenance
HIGHER PREDICTABILITY • Solid partnerships with leading product vendors
such as Oracle, Comverse, Pitney Bowes, SunTec,
• Service Level Agreement driven output and per subscriber based Operational
and SAP
Expenses pricing
• A strong and growing team of 250+ practitioners
SCALABILITY crosstrained in varied billing products including
• Decoupling network, storage and computing allows easy scalability Kenan FX/Arbor BP, Comverse ONE, Intec Singl.
• Offering scalable to 25 times average subscriber base for prospective clients’ eView, Convergys Geneva, Convergys Infinys,
SunTec TBMS-T, SunTec TBMS-F SunTec TBMS-U,
,
INCREASED REVENUE Amdocs Ensemble, Amdocs Enabler, SAP ISU,
• Faster product launch, timely assured business operations and increased Oracle CBRMS/Portal Infranet, and Oracle Utilities
retention/loyalty CC&B
• A Billing Centre of Excellence (CoE) to deliver
LOWER TCO
consistent and high impact functional solutions
• Completely outsourced model with low capital investment by leveraging our robust tools, methodologies and
• Leverages Infosys’ Global Delivery Model accelerators
The Infosys Business Platform way
Infosys’ iBillCare is a confluence of process expertise and technology prowess. Built on a strong technology foundation, the platform enhances
our clients’ outsourcing edge. With the iBillCare advantage, our clients enjoy a pay-as-you-use model without the commitment of a large capital
investment.
Some of the other business platforms across key horizontal business functions at Infosys are: