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Telecom
Newgen Software Technologies



                Fastest growing Products & Solutions company

                Market leader in BPM & DM

                More then 800 Workflow and Imaging installations
                across 40 countries

                All major Telcos have Newgen deployments

                100 mission-critical deployments

                Credited with world’s largest implementations

                Innovative culture, 26 patents


     people    processes        systems          Drive Your Business
Large Scale, Proven Deployments -
Telecom


           3000+ users, Customer Acquisition for 23 Circles, 90 million Images




           3100 users, ePOS Integration, Country-wide


           Prepaid & Postpaid Business, 2400+ users, CRM Integration for
           enhanced Customer Service, Country-wide


           1200+ Users Country-wide, Centralization of CAF Repository, Bill
           Presentment
Industry Recognition

                                     Emerging India Award for IT, ITeS and ICE


                                     Significant player in Banking


                                     Market Leader in DM & WF


                                     MQ Report on BPMS


                                     Global Leader in BPM & DMS


                                          “With a heritage in integrated document archive and retrieval
                                          systems, imaging, content management, and workflow, this vendor, which is based in
                                          India, has more than 725 customers in 35 countries. It is rapidly gaining clients in
 Janelle B. Hill   Michele Cantara        Africa, the Middle East, Central and Eastern Europe, the Asia/Pacific region and the
                                          U.S. What differentiates Newgen is its knowledge of industry best practices in a rapid-
                                          delivery model designed to provide an exact-fit solution, fully integrated to the
Marc Kerremans     Daryl C. Plummer
                                          specific needs of its customers..."
                                          – Gartner MQ Report
Benefits from Newgen’s Telecom
Solutions
Increased Responsiveness            Productivity Improvement
•Crash Business Process             •Centralized processing
 cycle times                        •Increase in number of
•Fast response to changing           transactions
 market needs                       •Lower cost per transaction



Customer Satisfaction               Real-Time Visibility
•Improved customer                  •Know what is happening in
 satisfaction with higher            the Process NOW
 service levels                     •Visibility of delays, bottlenecks
•Faster, Error-free, Personalized    etc.
 services

Audit & Compliance                  Complete Process Automation
                                    •Paperless processing
•Adherence to regulatory
 and internal stds                  •Enterprise-wide
                                     automation.
•Ensure Quality
 transactions                       •Enabling Outsourcing
Our Award-Winning Products
                                                   Business Process Management

          Platform for process automation, including modeling, simulation, workflow
          execution, monitoring & imaging.



                                                   Scanning & Distributed Capture

          Tool for bulk & distributed scanning of paper documents.




                                                    Payment and Clearing Systems

          BPM-based application for payment, settlement & clearing of checks, demand
          drafts, dividend/interest warrants, etc.



                                                                      Data Extraction

          Application for data extraction from structured forms through ICR, OCR,
          Barcode & OMR technologies.
Our Award-Winning Products
                                                  Document & Record Management

          Platform for enterprise document archival & record management.




                                                                    Document Creation

          Application for document/ statement generation and distribution for
          consolidated and personalized output management.


                                                      Reports Archival & Distribution

          Application for archival of data & reports from disparate systems for fast, on-
          demand retrieval.



                                            Image Enablement of Core Application
          Adaptor to associate and retrieve document images from core OSS, BSS FMS,
          CRM, ePOS systems like Kenan, Clarify , SAP, etc.
Newgen Offering by Telecom Value Chain
                                                                                    •Accounts Payable
      • Order Capture/ Customer
      Order Capture         Customer Support                 Bill Payment/Collect.     Back Office Support
                                                                    Collections •Channel Sales
      Acquisition
  Front
                  Dealers
                                    Call
                                              IVRS
                                                            Payment                  •New
                                                                                 Front      Product Launch
  Office                           Center                   Centers              Office
      • CAF Archival                                                       •Vendor Management
                                                     EBPP
                                                       Unified Bill Presentment,
      •Point of Sale
        Image Enablement of POS, CRM,                  Distribution and Printing
                                 CRM                                                           Data warehouse
       Applications                                              (EBPP)
                                                                                                     ERP
       Number
                                                 Duplicate Bill Image
      Management                                                                               Intercon. Billing
                                                     Archiving and                 Archiving, Distribution
        System
                                                                       Billing
                                                     Presentment                                Fraud Mgmt.
                                                                                   and Presentment of
                                                                                      Rated CDRs for
       •Customer Acquisition                                                                 Revenue Assurance
                        Order Management                                          Interconnect Settlement
                                                                                              Directory Services
       •Order Fulfillment - Workflow
                                                                            Archiving, Distributin and
                                                                                         Bank Reconcil.
           Service Activation                                         MediationPresentment of Raw
       •Provisioning – Workflow
                                                                                 CDR's for Investigation
                                                                                             Dealer Commission
                                   Base Station/Switch                                  purpose. Mgmt.
                                                                                             Network
                                   Planning and Rollout
                                    Network Element
Our Distinct Solution Approach




                  Rapid Solution Deployment
                       Domain Expertise
                     Industry Best Practices
                 Business Process Improvement
Our Breakthrough Implementation
Methodology
  Provides options for choosing optimal level of
     Business Process Automation.



 Develop           Integration          Add On
 Rapidly          with Systems        Subsystems
 2-3 weeks           4-5 weeks         8-12 weeks
  Level 1             Level 2           Level 3




    Rapid Deployment
    Early benefit accrual
    Wide automation coverage
    Near-zero risk of cost overruns
Process Automation Solutions
Across the Board

  Customer Centric                Expansion                   Origination & others

  CAF Management                  Product Launch             Audit/OR Management

  Customer Acquisition            Channel Sales Appt.        Accounts Payable

  Provisioning                    Marketing Campaign         HR Processes

  Order Fulfillment               Base Station Rollout       Asset Management

  Customer Service                Contract Management        Bill Management

  Process Automation for Number   Vendor Management          Collections & Disputes..
  Portability
                                  Capex Approval..
  BPM layer for eTOM / NGOSS..




      Emerging technologies like Web Services and Business Process Management (BPM)
              can play key roles in Customer Acquisition and Retention. – TMF
Other Process Automation Solutions
Across Functions
        HR /Admin and
        Accounts Related                   Finance related

       Recruitment Process
                                           Accounts Payable
       Exit & Clearance
                                           Accounts Receivable
       Annual Performance Management
                                           PO Generation Process
       Quarterly Performance Management
                                           Sales Order Processing
       Employee Transfer & Relocation
                                           Freight Bills
       Leave Process
                                           Credit & Collections
       Medical Reimbursement
                                           Intercompany Accounting
       Travel Desk
                                           Audit Management
       Tax Filling and Tracking Process
                                           Compliance & Taxation
       Expense Re-imbursement

       Local Travel Requisition Process

       Monthly Attendance Approval/Track

       Employee Insurance

       IT Service Request
Order Fulfillment Process on OmniFlow
                                        Data Processing Center


                                                                 9 Core Billing and OSS Server

                                                                                Release the
                                                                            8   Images to DMS
                                                                                and Data to Core
                                                                                Billing and OSS
                                   Quality Check & DDE                          Applications
                               6
                                   Credit Verification
                               7               END TO END
                                            Exception
                                              PROCESSING
                                   Enters Data &
                                2 5 Document
                          4 Allocation Verification & on
                                       of Work based
                             1 3 Document Activation
                                Documents Receipt/
                                   Provisional
                             Circle, Scanning
                                 Checking etc
                                     Group
                                        Data Entry
                                                 Retail Center
                                   5 Exception
                                     Handling



         External Place
                                                                       Customer Walks
        Customer
                                                                       with Provisioned
        House
                                                                       Number
Document Archival & Image-Enablement on
OmniDocsTM

Documents Archival                   Document Scanning

• Rights-based archival               • Centralized or bulk scanning
• CAF Docs
                                      • Distributed scanning
• KYC Docs
• Legal Docs                          • Web-scanning
• Base Station Related Docs           • Off-peak upload
• Marketing Docs
• Contract Docs, etc
• Remote Image Repository

Document Processing                  Retrieval
• Centralized indexing post branch   • Search and retrieval of
  scanning                             documents from anywhere
• Maker-Checker approvals


Physical Documents Mgmt              OSS/BSS/ePOS Enablement

• Lifecycle management               • Associate & retrieve documents with
• Tracking of documents while in       Core Application transactions (viz CAD
  transit or storage                   Docs)
                                     • Faster Query resolution




                                                                                Documents Anytime, Anywhere
MIS Reports Archival & Distribution on
OmniReportsTM

Reports Archival                   Ingestion                          Retrieval
• Rights-based reports archival   • Auto-import of the spool files    • Access reports from
     • Customer Statements          from Predefined locations           branches/circles in less than 3 secs
     • Duplicate Statements
                                  • Auto-indexing                     • No load on core system for repeat
     • Interconnect Rated CDR’s
     • Investgation RAW CDR’s     • Compression and archival of the     report requests
     • MIS Reports etc              spools (up to 90%)




Search & Export                                                         Duplicate Bill Requests
                                  Distribution
• Search on transactions                                                • IVR-based dispatch
                                  • Auto-segregation of reports for
• Full-text search                                                      • Doing away with duplicate paper
                                    branch access
                                                                          bills
• Export specific transactions    • Print on demand
                                                                        • Years of bills on-line

                                                                         Rights based View / Print
Document/Statement Creation & Distribution on
OmniOMSTM

Statement Types                                Consolidated Output                               Personalization
• Monthly statements                           • Consolidation of multiple system
                                                                                                 • Insert customer-specific messaging
   • Wireline                                    outputs
                                                                                                 • Emphasize on specifics for priority
   • Wireless (GSM/CDMA)                           • Wireline
                                                                                                   customers
   • Broadband                                     • Wireless
   • PCO                                           • Broadband




                                    Wireline                                            High End Printer



                                                              OMS

                       Wireless                                                          Low End Printer




                                  Broad Band                                        E Mail        Fax        IVRS

Specialized Printing                           Distribution                                      Up-selling & Cross-selling

• Enables outsourced Bulk Printing &           • Printing                                         • Targeted messaging
  enveloping                                   • Email                                            • Conditional advertising
                                               • Web presentment
• Distributed/hub-based printing
                                               • Fax


                                                                                                     Personalize and Consolidate for cross-
                                                                                                     selling and cost saving
Enhanced Online Services to the Customers

Challenges:                                                                         Benefits:
• Faster Customer Acquisition for Prepaid and Post                                  • Compliance to Regulatory Needs
  Business
                                                                                    • Any Time Any where access of the CAF
• Storing and managing of customer documents
                                                                                    • Major reduction in time and cost associated
• Exponentially growing workload                                                     to manage and courier Customer Documents
• Delayed in Verification                                                            (more than 40%)
• High operational costs                                                            • Faster Credit analysis
• Access of Images to Customer Care Rep                                             • Faster and more convenient verification of
                                                                                     the customer’s signature
  Solution                                                                          • Enhanced Customer Service by Image View
  • Document Management system for:                                                  at Call Center
        • CAF Archival and Retrieval for Service
          enabling Across 23 Circles
                • For Postpaid Business
                • For Prepaid Business




       “Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations.
       Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT
Any where Any time Access of Customer Statements


Challenges:                                                                        Benefits:
• Historic Bills Kept in paper form                                                • All Bills are kept online since 1996
• High Retrieval Cost for Duplicate Bill Requests                                  • Self Service Process
• Reduction in TAT                                                                       Web View of the duplicate bills to the CCR
• Relieve the core application from resource hungry                                      Distribution of Bill through email, fax, IVRS
  activities of Searching duplicate bills
                                                                                   • Reduction in the Load on the core system
• Meeting the Compliance of keeping Bills Online
                                                                                   • Quick Customer Response


 Solution:
 • Bill Management solution using OmniReports for
        • Designing, Archiving and Retrieving
         Customer Bills online.
        • Integration with IVRS




        “Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations.
        Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT
40% Cost Reduction in Accessing Customer
Documents

Challenges:                                     Benefits:
•Faster Customer Acquisition for Prepaid and    • Compliance to Regulatory Needs
 Post Business                                  • Any Time Any where access of the CAF
•Delayed in Verification                        • Major reduction in time and cost associated to
•Storing and managing of customer documents      manage and courier Customer Documents
•Exponentially growing workload                 (more
•High operational costs                          than 40%)
                                                • Faster and more convenient verification of the
Solution                                         customer’s signature by integrating DMS with
•Document Management system for:                 ePOS
     • CAF Archival and Retrieval for Service
       enabling Across all Circles
           • For Postpaid Business
           • For Prepaid Business
           • Integration with ePOS
50% Cost Reduction in Managing Customer
Documents

Challenges:                                                                    Benefits:
• Faster Customer Acquisition for Prepaid and Post                             • Compliance to Regulatory Needs
  Business
                                                                               • Any Time Any where access of the CAF
• Centralized Storing and managing of customer
                                                                               • Major reduction in time and cost associated to
  documents
                                                                                manage and courier Customer Documents
• Exponentially growing workload                                                (more than 50%)
• High operational costs                                                       • Enhanced Customer Service by Image View at
• Access of Images to CCR in a single view                                      Call Center in the CRM Application
                                                                               • Extending the scope of business to PCO lines
Solution
                                                                                of business.
• Document Management system for:
      • CAF Archival and Retrieval for Service
        enabling Across all Circles
              • For Postpaid Business
              • For Prepaid Business
              • Integration with CRM


      "Newgen has successfully scanned approximately 90 Lac pages for us and we are using these images with their Enterprise-wide Document
      Management System – Omnidocs.“ - Sr. Vice President, Commercial
Why Partner with Us

 Comprehensive      One-stop shop for Worflow and Document Mgmt products
 Product Range      Highly focused on leading edge product development


 Industry Domain
     Domain         Entire gamut of Business Process, Product & Tech Consulting
    Expertise
     Expertise      First-time right, tailored solution owing to our industry knowledge


 Enterprise-wide    Operational integration of distributed branches & central location
    Coverage        Last mile integration, partnership with other core system players



     Rapid          Fastest implementation cycles in the industry
   Deployment       Complete ownership of the deployment


 Mission-critical   Support for mission critical processes across multiple locations
 Process Support    24 x 7, reliable support for your organization


                    India Delivery advantage passed on to you
 Value for Money    Flexible licensing to suit the enterprise needs
Thank you




             Newgen Software Technologies Limited
            D 152, Okhla Phase - I , New Delhi -110020
                     Ph: +91 11 407 73 791
                 www.newgensoft.com/partners

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Newgen Solutions for Telecom

  • 2. Newgen Software Technologies Fastest growing Products & Solutions company Market leader in BPM & DM More then 800 Workflow and Imaging installations across 40 countries All major Telcos have Newgen deployments 100 mission-critical deployments Credited with world’s largest implementations Innovative culture, 26 patents people processes systems Drive Your Business
  • 3. Large Scale, Proven Deployments - Telecom 3000+ users, Customer Acquisition for 23 Circles, 90 million Images 3100 users, ePOS Integration, Country-wide Prepaid & Postpaid Business, 2400+ users, CRM Integration for enhanced Customer Service, Country-wide 1200+ Users Country-wide, Centralization of CAF Repository, Bill Presentment
  • 4. Industry Recognition Emerging India Award for IT, ITeS and ICE Significant player in Banking Market Leader in DM & WF MQ Report on BPMS Global Leader in BPM & DMS “With a heritage in integrated document archive and retrieval systems, imaging, content management, and workflow, this vendor, which is based in India, has more than 725 customers in 35 countries. It is rapidly gaining clients in Janelle B. Hill Michele Cantara Africa, the Middle East, Central and Eastern Europe, the Asia/Pacific region and the U.S. What differentiates Newgen is its knowledge of industry best practices in a rapid- delivery model designed to provide an exact-fit solution, fully integrated to the Marc Kerremans Daryl C. Plummer specific needs of its customers..." – Gartner MQ Report
  • 5. Benefits from Newgen’s Telecom Solutions Increased Responsiveness Productivity Improvement •Crash Business Process •Centralized processing cycle times •Increase in number of •Fast response to changing transactions market needs •Lower cost per transaction Customer Satisfaction Real-Time Visibility •Improved customer •Know what is happening in satisfaction with higher the Process NOW service levels •Visibility of delays, bottlenecks •Faster, Error-free, Personalized etc. services Audit & Compliance Complete Process Automation •Paperless processing •Adherence to regulatory and internal stds •Enterprise-wide automation. •Ensure Quality transactions •Enabling Outsourcing
  • 6. Our Award-Winning Products Business Process Management Platform for process automation, including modeling, simulation, workflow execution, monitoring & imaging. Scanning & Distributed Capture Tool for bulk & distributed scanning of paper documents. Payment and Clearing Systems BPM-based application for payment, settlement & clearing of checks, demand drafts, dividend/interest warrants, etc. Data Extraction Application for data extraction from structured forms through ICR, OCR, Barcode & OMR technologies.
  • 7. Our Award-Winning Products Document & Record Management Platform for enterprise document archival & record management. Document Creation Application for document/ statement generation and distribution for consolidated and personalized output management. Reports Archival & Distribution Application for archival of data & reports from disparate systems for fast, on- demand retrieval. Image Enablement of Core Application Adaptor to associate and retrieve document images from core OSS, BSS FMS, CRM, ePOS systems like Kenan, Clarify , SAP, etc.
  • 8. Newgen Offering by Telecom Value Chain •Accounts Payable • Order Capture/ Customer Order Capture Customer Support Bill Payment/Collect. Back Office Support Collections •Channel Sales Acquisition Front Dealers Call IVRS Payment •New Front Product Launch Office Center Centers Office • CAF Archival •Vendor Management EBPP Unified Bill Presentment, •Point of Sale Image Enablement of POS, CRM, Distribution and Printing CRM Data warehouse Applications (EBPP) ERP Number Duplicate Bill Image Management Intercon. Billing Archiving and Archiving, Distribution System Billing Presentment Fraud Mgmt. and Presentment of Rated CDRs for •Customer Acquisition Revenue Assurance Order Management Interconnect Settlement Directory Services •Order Fulfillment - Workflow Archiving, Distributin and Bank Reconcil. Service Activation MediationPresentment of Raw •Provisioning – Workflow CDR's for Investigation Dealer Commission Base Station/Switch purpose. Mgmt. Network Planning and Rollout Network Element
  • 9. Our Distinct Solution Approach Rapid Solution Deployment Domain Expertise Industry Best Practices Business Process Improvement
  • 10. Our Breakthrough Implementation Methodology Provides options for choosing optimal level of Business Process Automation. Develop Integration Add On Rapidly with Systems Subsystems 2-3 weeks 4-5 weeks 8-12 weeks Level 1 Level 2 Level 3 Rapid Deployment Early benefit accrual Wide automation coverage Near-zero risk of cost overruns
  • 11. Process Automation Solutions Across the Board Customer Centric Expansion Origination & others CAF Management Product Launch Audit/OR Management Customer Acquisition Channel Sales Appt. Accounts Payable Provisioning Marketing Campaign HR Processes Order Fulfillment Base Station Rollout Asset Management Customer Service Contract Management Bill Management Process Automation for Number Vendor Management Collections & Disputes.. Portability Capex Approval.. BPM layer for eTOM / NGOSS.. Emerging technologies like Web Services and Business Process Management (BPM) can play key roles in Customer Acquisition and Retention. – TMF
  • 12. Other Process Automation Solutions Across Functions HR /Admin and Accounts Related Finance related Recruitment Process Accounts Payable Exit & Clearance Accounts Receivable Annual Performance Management PO Generation Process Quarterly Performance Management Sales Order Processing Employee Transfer & Relocation Freight Bills Leave Process Credit & Collections Medical Reimbursement Intercompany Accounting Travel Desk Audit Management Tax Filling and Tracking Process Compliance & Taxation Expense Re-imbursement Local Travel Requisition Process Monthly Attendance Approval/Track Employee Insurance IT Service Request
  • 13. Order Fulfillment Process on OmniFlow Data Processing Center 9 Core Billing and OSS Server Release the 8 Images to DMS and Data to Core Billing and OSS Quality Check & DDE Applications 6 Credit Verification 7 END TO END Exception PROCESSING Enters Data & 2 5 Document 4 Allocation Verification & on of Work based 1 3 Document Activation Documents Receipt/ Provisional Circle, Scanning Checking etc Group Data Entry Retail Center 5 Exception Handling External Place Customer Walks Customer with Provisioned House Number
  • 14. Document Archival & Image-Enablement on OmniDocsTM Documents Archival Document Scanning • Rights-based archival • Centralized or bulk scanning • CAF Docs • Distributed scanning • KYC Docs • Legal Docs • Web-scanning • Base Station Related Docs • Off-peak upload • Marketing Docs • Contract Docs, etc • Remote Image Repository Document Processing Retrieval • Centralized indexing post branch • Search and retrieval of scanning documents from anywhere • Maker-Checker approvals Physical Documents Mgmt OSS/BSS/ePOS Enablement • Lifecycle management • Associate & retrieve documents with • Tracking of documents while in Core Application transactions (viz CAD transit or storage Docs) • Faster Query resolution Documents Anytime, Anywhere
  • 15. MIS Reports Archival & Distribution on OmniReportsTM Reports Archival Ingestion Retrieval • Rights-based reports archival • Auto-import of the spool files • Access reports from • Customer Statements from Predefined locations branches/circles in less than 3 secs • Duplicate Statements • Auto-indexing • No load on core system for repeat • Interconnect Rated CDR’s • Investgation RAW CDR’s • Compression and archival of the report requests • MIS Reports etc spools (up to 90%) Search & Export Duplicate Bill Requests Distribution • Search on transactions • IVR-based dispatch • Auto-segregation of reports for • Full-text search • Doing away with duplicate paper branch access bills • Export specific transactions • Print on demand • Years of bills on-line Rights based View / Print
  • 16. Document/Statement Creation & Distribution on OmniOMSTM Statement Types Consolidated Output Personalization • Monthly statements • Consolidation of multiple system • Insert customer-specific messaging • Wireline outputs • Emphasize on specifics for priority • Wireless (GSM/CDMA) • Wireline customers • Broadband • Wireless • PCO • Broadband Wireline High End Printer OMS Wireless Low End Printer Broad Band E Mail Fax IVRS Specialized Printing Distribution Up-selling & Cross-selling • Enables outsourced Bulk Printing & • Printing • Targeted messaging enveloping • Email • Conditional advertising • Web presentment • Distributed/hub-based printing • Fax Personalize and Consolidate for cross- selling and cost saving
  • 17. Enhanced Online Services to the Customers Challenges: Benefits: • Faster Customer Acquisition for Prepaid and Post • Compliance to Regulatory Needs Business • Any Time Any where access of the CAF • Storing and managing of customer documents • Major reduction in time and cost associated • Exponentially growing workload to manage and courier Customer Documents • Delayed in Verification (more than 40%) • High operational costs • Faster Credit analysis • Access of Images to Customer Care Rep • Faster and more convenient verification of the customer’s signature Solution • Enhanced Customer Service by Image View • Document Management system for: at Call Center • CAF Archival and Retrieval for Service enabling Across 23 Circles • For Postpaid Business • For Prepaid Business “Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations. Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT
  • 18. Any where Any time Access of Customer Statements Challenges: Benefits: • Historic Bills Kept in paper form • All Bills are kept online since 1996 • High Retrieval Cost for Duplicate Bill Requests • Self Service Process • Reduction in TAT Web View of the duplicate bills to the CCR • Relieve the core application from resource hungry Distribution of Bill through email, fax, IVRS activities of Searching duplicate bills • Reduction in the Load on the core system • Meeting the Compliance of keeping Bills Online • Quick Customer Response Solution: • Bill Management solution using OmniReports for • Designing, Archiving and Retrieving Customer Bills online. • Integration with IVRS “Newgen Solution has benefited us in providing online services to the customers, increased productivity and decrease cost of operations. Customer Care Rep have been given access to the documents to resolve customer complaints online.” - General Manager – IT
  • 19. 40% Cost Reduction in Accessing Customer Documents Challenges: Benefits: •Faster Customer Acquisition for Prepaid and • Compliance to Regulatory Needs Post Business • Any Time Any where access of the CAF •Delayed in Verification • Major reduction in time and cost associated to •Storing and managing of customer documents manage and courier Customer Documents •Exponentially growing workload (more •High operational costs than 40%) • Faster and more convenient verification of the Solution customer’s signature by integrating DMS with •Document Management system for: ePOS • CAF Archival and Retrieval for Service enabling Across all Circles • For Postpaid Business • For Prepaid Business • Integration with ePOS
  • 20. 50% Cost Reduction in Managing Customer Documents Challenges: Benefits: • Faster Customer Acquisition for Prepaid and Post • Compliance to Regulatory Needs Business • Any Time Any where access of the CAF • Centralized Storing and managing of customer • Major reduction in time and cost associated to documents manage and courier Customer Documents • Exponentially growing workload (more than 50%) • High operational costs • Enhanced Customer Service by Image View at • Access of Images to CCR in a single view Call Center in the CRM Application • Extending the scope of business to PCO lines Solution of business. • Document Management system for: • CAF Archival and Retrieval for Service enabling Across all Circles • For Postpaid Business • For Prepaid Business • Integration with CRM "Newgen has successfully scanned approximately 90 Lac pages for us and we are using these images with their Enterprise-wide Document Management System – Omnidocs.“ - Sr. Vice President, Commercial
  • 21. Why Partner with Us Comprehensive One-stop shop for Worflow and Document Mgmt products Product Range Highly focused on leading edge product development Industry Domain Domain Entire gamut of Business Process, Product & Tech Consulting Expertise Expertise First-time right, tailored solution owing to our industry knowledge Enterprise-wide Operational integration of distributed branches & central location Coverage Last mile integration, partnership with other core system players Rapid Fastest implementation cycles in the industry Deployment Complete ownership of the deployment Mission-critical Support for mission critical processes across multiple locations Process Support 24 x 7, reliable support for your organization India Delivery advantage passed on to you Value for Money Flexible licensing to suit the enterprise needs
  • 22. Thank you Newgen Software Technologies Limited D 152, Okhla Phase - I , New Delhi -110020 Ph: +91 11 407 73 791 www.newgensoft.com/partners