Newgen Case Study on BPM enabled e-Governance.

1. S OLUTIONS F OR B USINESS P ROCESS & C ONTENT M ANAGEMENT Case Study
BPM enabled e-Governance
For a State-Owned Company
Overview
The client is a highly respected government sector enterprise, based out of
Gujarat. The client has the distinctive status of being a leading fertilizers and
chemicals manufacturer.
The Challenge
The client wanted to implement a solution to take care of the approvals and Newgen Software Technologies
proposals generated for management considerations within the organisation. Limited is a market leader in
The prevailing manual process of paper file management was tedious, Business Process Management
cumbersome, and a highly complex process leading to high turn around time (BPM) and Enterprise Content
and tracking difficulties. Management (ECM), with a global
Moreover, implementation of an automated system was hindered by strong footprint of about 700 installations
apprehensions from employees. in over 30 countries. More than 100
of these implementations are large,
The NEWGEN Solution mission-critical solutions deployed
at world's leading BFSI, BPO, and
NEWGEN provided an enterprise-wide document management solution
Fortune Global 500 companies.
with built-in workflow capabilities. All the proposals and approvals are
independently sent by different users in various departments as per their
rights. These are then automatically sent on predefined paths for immediate
Winner of several awards such as
action of the designated personnel. A parallel setup is also maintained to
“Frost and Sullivan’s Market
handle any contingency. Comprehensive training was also provided to the
Leadership Award for Document
employees on the system, thus ensuring ready acceptability.
Management System and Workflow
Software & Services” and
The Benefits “Distinguished Application Product
The NEWGEN solution delivered substantial benefits. There was nearly Company” by NASSCOM, Newgen
80% reduction in turnaround time and 90% reduction in paper usage. The Software is an ISO 9001:2000, ISO
cost for document maintenance went down. 27001 certified and CMM Level 4
Process simplification and standardization along with quicker, decentralized company.
decision making enhanced employee productivity. Other benefits of the
Solution included a greater level of transparency, employee accountability
and an enhanced disaster management capability.
NEWGEN prestigious clients include HSBC Bank, Deutsche Bank, Hua Nan Bank, ABN Amro
Bank, ICICI Bank, IDBI Bank, State Bank Of India, ING Vysya Bank, CitiFinancial, RAK Bank,
Bank of Tanzania, Max New York Life and Bajaj Allianz., Uniliver, Philips, GE Countrywide, EXL,
Satyam Nipuna, iGATE, Core 3, Ranbaxy, GSL, Kenyan Airways, SEC Phillipines.
Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, www.newgensoft.com
Qutab Institutional Area,
New Delhi 110 067
Tel: +91-11-26964733, 26963571, 26856871
Email: newgen@newgen.co.in
Newgen Software Inc.
GOV-CS-GSF-03
1364 Beverly Road, St 300
McLean, VA 22101
Tel: +1 (703) 749-2855
Email: info@newgen.net