Newgen Case Study on Streamlining SSC Operations for Multiple Processes.

1. SOLUTIONS FOR BUSINESS PROCESS & DOCUMENT MANAGEMENT ssc
Streamlining SSC Operations for Newgen Software Technologies
Multiple Processes Limited is the market leader in
Business Process Management
(BPM) and Document Management
For a Fortune Global 500 FMCG Company System (DMS), with a global
footprint of about 750 installations
in over 35 countries. More than 100
Overview
of these implementations are large,
The company is a leading FMCG player. The parent company markets a large mission-critical solutions deployed
portfolio of products such as beverages, food, health, home and personal care at world's leading BFSI, BPO and
goods. Several of its products are market leaders in their respective categories.
Fortune Global 500 companies.
The Challenge Newgen is recognized by
The company had set up a Shared Service Center (SSC) in India, for optimizing distinguished analyst firm IDC in its
resource utilization, serving various offices across multiple countries to achieve exclusive report “Newgen Software:
economies of scale. The complex manual processes were costly, labor intensive, Global Leader in Business Process
error prone and time consuming. The company wanted an automated solution that Management and Document
could fulfill country-specific needs across multiple geographies. Management Solutions.” With
HSBC and SAP investment,
The Newgen Solution Newgen is one of the rare product
The BPM solution from Newgen enabled centralization and automation of companies to have backing of both
processes for Accounts Payables, Accounts Receivables, Vendor Bills, Freight leading financial and technology
Bills, POPR and SOXA Compliance. The solution spans Australia, Indonesia and companies of the world.
Malaysia, and requires minimum change management for language-specific
implementation. It integrates with multiple existing ERP systems running at these Winner of prestigious awards, such
locations, and facilitates seamless processing across multiple systems. The as CNBC-TV18 “Emerging India
solution being a great success was replicated in China, New Zealand, Egypt and Award 2008”, Frost and Sullivan's
Indonesia.
“Market Leadership Award for
Document Management System and
The Benefits Workflow Software & Services” and
Outsourcing of labor & cost intensive processing to the SSC in India enabled the “Distinguished Application Product
company to tap cheap and skilled resources, thereby registering massive cost Company” by NASSCOM, Newgen
savings, while ensuring complete security of transactions and reduced cycle Software is an ISO 9001:2000, ISO
times. In addition, improved vendor relationships, faster credit collection, real- 27001 certified and CMM Level 4
time scalability, minimum change management, effective transaction monitoring company.
and control and SOXA compliance ensures that the solution provides unbeatable
business value to the company.
Newgen in BPO and SSC Newgen prestigious clients include Max
Newgen is a leading BPM and ECM solution provider for Shared Services Center New York Life, HSBC, Deutsche Bank,
ABN AMRO, ICICI Bank, HDFC Bank,
/ BPO organizations. Some of our prestigious customers include Philips, Hua Nan Commercial Bank, Bajaj Allianz,
Unilever, Indigo (Capgemini), Whirlpool, IBM Daksh, Wipro BPO, Wividus, Sahara Life, Royal Sundaram Alliance,
Core BPO, Praxair, UBS, EXL, Patni BPO, Equinox, iGate, Core3 Inc., IBM Daksh, Wipro BPO, Dow Jones,
iEnergizer, Techspan, WNS, Max New York Life, Ranbaxy and CitiFinancials . WNS, UBS, Equinox, Patni BPO, Wividus,
Unilever SSC, Ranbaxy SSC, Airtel,
Some of the processes automated include Accounts Payable, Accounts Hutch, Idea, Etisalat UAE, Reliance
Receivable, Travel and Expense, Loan Processing, F & A, Freight Bills, Trade Infocomm, Tata Tele Services, GSL
Finance, SOXA Compliance and Customer Query resolution. Hongkong, Praxair, Philips, SEC
Philippines, Trent Limited, Kuoni Travels
and Kenya Airways
Corporate Office US UAE
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-749-2855 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK Malaysia
Newgen Software Technologies Ltd. Newgen Software Technologies Ltd. www.newgensoft.com
68 Lombard Street, Plaza Sentral
BPO-CS-INDI-04
London EC3V, 9LJ Kuala Lumpur
Tel: +44-207-868 1736 Malaysia
Mobile: +44-78154 96669 Tel: +6017 2527239
Email: intmkt@newgensoft.com Email: asiapac@newgensoft.com