A leading telecom company in India was facing challenges managing the large volumes of call detail records (CDR) generated daily, including inefficient searching, delays providing data for reconciliations, and high storage costs. Newgen implemented its enterprise content management suite to automate CDR management, compressing data to reduce storage needs, enabling fast searching, and distributing CDRs in standard formats to partners. This helped the telecom company realize revenues faster, reduce costs, and meet compliance requirements.

1. Case Study TELECOM
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
Automation of Call Detail Record
Management System using Newgen’s
ECM suite
For a leading Telecom Company in India
Overview
The client is a leading telecom company and a pioneer of the CDMA 1x
technology platform in India. The company was formed in 2002 after
acquiring the operations of an existing telecom player. It launched
mobile operations in January 2005 and today enjoys a pan-India
presence through existing operations in all of India's 22 telecom circles.
The company is also the market leader in the fixed wireless telephony
market. The company has recently stepped into the wireless mobile
broadband market. Its network has been voted the 'Least Congested' in
India for the last five consecutive quarters by the Telecom Regulatory
Authority of India through independent surveys.
The Challenge
Key Benefits ! Inability to provide specific Inter-connect details
! Faster Revenue Realization ! Cumbersome search in the itemized rated CDR’s
! Savings in Storage Cost ! Delays in providing data to BSNL and other Pvt. Operators for
! Meeting Compliance Reconciliations by the Finance and Accounts Dept
Requirements ! Specialized Converters required to decipher Switch data which is in
hex format
! Storage space requirements with increased traffic
! Regulatory Needs
The Solution
! Compression with reduced storage space required to manage millions
of CDR’s generated per day
! Compression with reduced storage space required to manage millions
of RAW CDR’s generated per day
! Indexing according to user defined search criteria on RAW CDR’s
! CD distribution in DBF and TXT format to BSNL and other telecom
operators for Reconciliations
! Finance and Accounts users can resolve discrepancies related to
CDR’s
The Benefits
! Faster Revenue Realization
! Savings in Storage Cost
! Meeting Compliance Requirements
www.newgensoft.com

2. Case Study TELECOM
SOLUTIONS FOR BUSINESS PROCESS & CONTENT MANAGEMENT
About Newgen
Newgen Software Technologies Limited is the market leader in
Business Process Management (BPM) and Enterprise Content
Management (ECM), with a global footprint of over 800 installations in
about 40 countries. More than 100 of these implementations are large,
mission-critical solutions deployed at the world's leading BFSI, BPO
and Fortune Global 500 companies.
Newgen Software has been positioned in the Magic Quadrant for
Enterprise Content Management (ECM), 2009. The company has been
recognized by distinguished analyst firms like Frost and Sullivan as a
'Hot Company to Watch for' in their global ECM Market report, 2009
and by IDC in its exclusive report “Newgen Software: Global Leader in
Business Process Management and Document Management Solutions”.
Newgen has won prestigious awards such as CNBC-TV18 - “Emerging
India Award 2008”.
Key Challenges With HSBC and SAP investment, Newgen is one of the rare product
! Inability to provide specific Inter- companies to have the backing of both leading financial and technology
connect details companies of the world. Newgen’s Quality Systems are certified
! Cumbersome search in the against ISO 9001:2008 and Information Security Standard, ISO
itemized rated CDR’s 27001:2005. Newgen has been assessed at CMMI Level3.
! Delays in providing data to BSNL
and other Pvt. Operators for
Reconciliations by the Finance
and Accounts Dept
Newgen prestigious clients include Vodafone, Airtel, Tata Teleservices, Idea,
reliance Infocomm, BSNL IBM ETISALAT (UAE), Kencel (Zain), Aircel, HSBC
Bank, Deutsche Bank, Hua Nan Bank, ABN Amro Bank, ICICI Bank, IDBI Bank,
State Bank of India, ING Vysya Bank and CitiFinancial,
Corporate Office US UAE
Newgen Software Technologies Ltd. Newgen Software Inc. Newgen Software Technologies Ltd.
A-6, Satsang Vihar Marg, 1364 Beverly Road, Suite 300 YI 46, PO Box 120586
Qutab Institutional Area, McLean, VA 22101 Sharjah Airport International Free Zone
New Delhi - 110 067 INDIA Tel: +1-703-439-0703 Sharjah, United Arab Emirates (UAE)
Tel: +91-11-4077 0100, 2696 3571 Email: usa@newgensoft.com Email: emea@newgensoft.com
Fax: +91-11-2685 6936
Email: corpmktg@newgensoft.com UK
Newgen Software Technologies Ltd.
www.newgensoft.com
CS-Telecom-Autaomatin
68 Lombard Street,
London EC3V, 9LJ
Tel: +44-207-868 1736
Mobile: +44-78154 96669
Email: intmkt@newgensoft.com