This document summarizes Newgen OmniFlow, a business process management (BPM) solution from Newgen Software. It provides high-level descriptions of OmniFlow's key components, including a process modeler, execution engine, and business activity monitoring dashboard. It also briefly describes Newgen's enterprise content management product, OmniDocs, and provides examples of organizations that have implemented Newgen's solutions to automate document-intensive processes and realize benefits like reduced costs and improved productivity.

1. Newgen OmniFlow:
The Gold Standard of
Global Shared Services
and Transaction
Processing

2. Newgen OmniFlow
Industry Awards
“We’re very proud to be featured in both Magic Quadrants for BPM and ECM. It is recognition
of our efforts in the market for Business Process Management and Enterprise Content
Management. Our BPM and ECM solutions are ideal for all document-based processes. We
find that at service organizations across the world there is an increasing need for BPM, to
enable organizational agility, cost efficiencies and compliance while continuously improving
business processes.“
Diwakar Nigam
CEO & MD, Newgen Software
“The success of a BPM program depends heavily on the ability to measure improvements to
business performance — and to demonstrate how the value delivered by these improvements links
back to the critical goals of the organization.”
Gartner, Inc., Align BPM to Strategy by Targeting and Measuring High-Value Processes, Bill Rosser, Michael Smith, 7th Aug 2009
Newgen software was recognized in as early as 2002 in the Gartner Magic Quadrant for
Integrated Document Archival and Retrieval System (IDARS). More recently it has been
featured in the following Gartner reports:
2010 ? Quadrant for Enterprise Content Management (ECM) and
Magic
Business Process Management Suites (BPMS)
? Cycle for Business Process Management
Hype
? Cycle for ICT in India
Hype
? Cycle for Life Sciences
Hype
? Cycle for Life Insurance
Hype
? Cycle for Context-Aware Computing
Hype
? Cycle for Business Process Outsourcing
Hype
? Cycle for Communications Service Provider Operations
Hype
2009 ? Quadrant for Enterprise Content Management (ECM) Was also
Magic
found mentioned in 2007 -2008 BPMS reports
? Cycle for Application Development
Hype
? Cycle for ERP
Hype
? Cycle for BPM
Hype
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3. Newgen OmniFlow
Industry Awards
We author one success story after another for our clients. Analysts applaud.
2010 Silver Award for Excellence in BPM practice - IndusInd
2008 Gold Award for Excellence in BPM practice - FICL
2009 Red Herring 100 Global Winner
“A Hot Company to Watch for” in ECM Market report, 2009
Winner of CNBC-TV18 “Emerging India Award 2008”
Global leader in BPM and ECM solution
‘Significant Player’ in Banking DMS Report
“Newgen’s ECM tools compare favorably against their bigger
international competitors...OmniFlow is a ‘true’ BPM product”
Newgen Software featured as an Innovator in Bloor’s “ECM Report
Update, 2008”
Awarded ‘Distinguished Product Company’
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4. Newgen OmniFlow : the “Gold Standard”
of Global SSC and Transaction Processing
“ OmniFlow has a long history of supporting critical processes in banks and insurance
companies in emerging markets, and key financial and HR processes (among others) in the
shared services organizations of globally distributed large enterprises. The solution impresses
with its proven scalability, integration with ERP solutions, focus on easy deployment and
process development with minimal coding, and the company’s record of automating around 75
accounting and HR processes in some of the most complex environments is impressive as well.
Butler Group believes that any company with employees in the order of thousands and
processes with a high volume of human executed work steps would do well to evaluate
OmniFlow.”
“When it came to discussing innovation in the including those of AstraZeneca, Caterpillar, Praxair, Chiquita
Brands, Dow Jones, Bank of America, UBS Bank, HP IBM Daksh,
,
ECM arena, Pelz-Sharpe said firms should not Genpact, iGate and HCL BPO and so on.
automatically look to North American vendors as
Using our BPM and ECM product suite, our Breakthru©
their first choice. He pointed to the innovation
Implementation methodology, and soft templates of industry best
accomplished by Indian vendor Newgen.” practices, our customers have been able to transform their
business and achieve business results within 1 business quarter.
Roalie Marshall, IT Week
Newgen Solutions Enable
Global Advisory Firms and Newgen ?End-to-end automation & centralization of processes and real-
Newgen software actively works with the Big 4 consultancy time visibility & adherence to regulatory compliance for the
organizations of the world and has several success stories with processes, even when they span multiple geographies
them. With Deloitte it has a special partnership whereby Deloitte ? process deployment and rollout, with a framework
Rapid
also assist Newgen for some of their projects related to like ROI providing enough flexibility to quickly accommodate process
calculation methodology for Newgen’s implementations changes without sacrificing service levels
?Abstraction of processes from services and technology layers
Some of the notable successes with Big 4 are following to enable enterprises to focus purely on changes to business
? Deloitte - AstraZeneca and Praxair processes without worrying about their effects on lower levels
? - Philips
PWC of implementations
? Accenture - Johnson & Johnson and Caterpillar
Newgen enables BPOs and SSCs to achieve Our Offerings Include
Operational Excellence by enabling top-line ?
Procure to Pay (P2P) and ? Processing
Loans
growth, while constantly driving down the costs Account Payables ?
Transaction Processing
? to Cash (O2C) and
Order ?
Claims Processing
and improving the quality of operations. Account Receivables ?
Dispute Management
?
Record to Report (R2R) and ?
Correspondence Management
Newgen Software is the market leader in Business Process General Accounting ? Management
Case
Management (BPM) and Enterprise Content Management (ECM), ? and Expense (T&E)
Travel ?
Customer Communication
with a global footprint of 800 installations in 40 countries. ?
Vendor Portals Management
?Employee Self Service
HR ? and Ticketing
Billing
Portals Operations...
Newgen is a leader in providing BPM and ECM based solutions to
? Assets
Fixed
leading Fortune-500 and most of the top non-voice BPOs
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5. Siginificant ROI with Agile
Transaction Processing
“We chose Newgen solution over other international Vendors because we needed a scalable
solution that could be rolled out in a short period of time. Newgen’s domain experience in
Shared Services was also an advantage. With the deployment of the Newgen solution we can
respond quickly to changing business requirements, take quicker decisions and enhance
efficiencies, while leveraging existing systems.”
Business Objective Process Metrics Delivering Business Value
Customer Onboarding Reduce Cycle times by 80%
Customer Delight
Customer Service Delivery 100% visibility
Agility & Market Faster Change Management Reduce from weeks to days
Responsiveness Time taken for new process rollout Reduce from months to weeks
SLA Adherence Increase to 99%
Compliance & Quality
Auditability & Adherence to Regulation Increase to 100%
Productivity Increase by 70%
Scaling Capacity First Time Right Increase to 70%
Process TAT (Cycle Time) Reduce by 80%
FTE Reduction Reduce by 50%
Manage Cost
Document Handling Cost Reduce by 50%
ROI Business Case Study centralize the F&A processes. The invoices are scanned in
Overview various countries across APAC and Americas and then processed
Client is one of the leading pharmaceutical companies based in centrally at the SSC. Newgen solution enables automation of
UK. The company sells its products in over 100 countries, document scanning and approval processes required for
manufactures in 27 and has major research centers in 11 Procure-To-Pay (PTP – Accounts Payable), Sales Order-To-Cash
countries. (SOTC – Accounts Receivable), Records-To-Report (RTR –
General Ledger) and Master maintenance processes at the
Business Challenge Shared Service Centre.
Client was looking at centralization of its Finance & Accounting
(F&A) processing for multiple units, spread across countries in Benefits
APAC and Americas, with each unit having multiple vendors. The The client aims to reap all-round benefits from this Shared
main challenges are listed below: Services implementation to further consolidate its competitive
? Centralized processing of invoices, bills, and other similar position. The Newgen solution enables following benefits to the
documents with a multi-country implementation client:
? Tracking and monitoring of invoices ? Precise and quick tracking of invoices
? visibility and control over F&A for faster payment
Better ? Smoother coordination and collaboration among stakeholders
cycles and roles during the entire lifecycle of the transaction present in different countries
? Overall streamlined processing of invoices in multiple
Newgen’s Solution countries with the company’s standard operating procedures
Newgen has implemented the BPM suite- OmniFlowTM with ? Operational efficiency and agility to the entire payment
underlying document management system- OmniDocsTM and process
distributed scanning tool- OmniScanTM to streamline and
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6. Newgen OmniFlow – Overview
Process Simulator
Process Repository Process Modeler
Collaborative
Process Artifacts Form Process Designing Simulation & Optimization
Fragments Content
Types
Newgen
DMS/RMS Unified Workdesk
Document Interface
Management
Execution
Engine Intuitive personalized user
work desk
Business Rules
Management System
Integrations Adapters
Human Task System
Integration Task Integration
Rules Engine Interface Interface
Business Activity
Web Service, JMS, XML,
Monitoring (BAM) API’s, SAP connectors,
Security
& Directory EJB & GUI adapters
Services
Real-time Dashboard
Validation Interface
OMNIFLOW
OmniFlow Components
Newgen OmniFlow • Integrations Adapters: Newgen’s BPM platform can be
Newgen offers OmniFlow- a Business Process Management integrated with external systems via Web Services, JMS and
(BPM) solution aimed at automating processes characterized by exposed XML based APIs. Solution supports SOAP and in-built
very high volume of document intensive tasks, with a substantial ready-to-go adapters like SAP connectors, EJB adapters and GUI
paper-based component. The OmniFlow suite comprises a adapters
Business Process Modelling Notation (BPMN) and Workflow • Business Activity Monitoring: Newgen’s user friendly BAM
Management Coalition (WFMC) aligned process modelling tool, allows various stakeholders to easily design reports, define KPIs,
a process execution engine, rules management engine, a forms set control charts and monitor the process both in real time
builder, a Business Activity Monitoring (BAM) dashboard, and a through dashboards and offline through alerts and notifications
simulator. Process Modeler also helps in incorporating in-flight • Business Rules Management System: Business users can
changes to meet dynamic business needs. create and modify rules using simple English in our BPMS. This
eliminates the need to define/embed business rules or policies in
• Business Process Modeler: Process Modeler is a user- the process while retaining only process routing logic.
friendly drag and drop modeling tool that lets different users • Document Management System: Enables organizations to
(Business Owner, Business Analyst, Process Architect, IT User) have complete control over their documents throughout the
to work collaboratively on designing the Business Process. It documents’ lifecycle – create, capture, archive, access, deliver
complies with BPMN, BPEL, XPDL, WfXML standards and destroy. DMS works as centralized repository for all the
• Process Simulator: Simulator enables forecasting and fine- process documents
tuning of a process before moving it to production. Simulator is • Process Repository: The centralized process repository
used for bottleneck identification, load balancing, measuring user stores process definition, form fragments, rules and process
allocation and performance, and performing cost/benefit trade- metadata along with predefined business object that can be
offs easily re-used while designing new process.
• Newgen Unified Workdesk: Through the personalized • Process Execution Engine: Orchestrates the process flow
interface, users can view electronic forms, image documents, and maintains the state of the process instances, events, rules
check list, to-do list and exceptions for easier work processing and roles during the entire lifecycle of the transaction
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7. Newgen OmniDocs – Overview
ECM Suite Components
Record Collaboration &
Email Archival
Management Content Publishing
Data & Document Management Engine
Browser Based
Document Document Hierarchy, Indexing,
User
Capture Search, Version, Check-in Check-out, Desktops
Technologies Scalable, Image Server
Workflow Engine
Workitem Integration
Initiation
Process Modeling, Route, Rules, with Business
Tools Roles, Exceptions, Escalations, Applications
Process, Monitoring & Measurement
Image Processing Administration & Reports Archival
Engine Monitoring & Distribution
OMNIDOCS
ECM suite to meet your transaction content Key Differentiators of Newgen’s ECM and BPM
management needs Suite
Transactional Content Management ?
Comprehensive suite with strong Document Management,
Manual processing of paper-intensive business processes is Imaging, Scanning, Records Management and BPM capabilities
inherently inefficient, time consuming, labour intensive, error ?
Complete Capture Solution for Production and Distributed
prone and very difficult to track and optimize. One of the key Scanning - well integrated with ECM and BPM suite
priorities of enterprises is to automate such paper-intensive ?
Scalable for High-Volume Imaging to manage billions of
business processes. Automating such processes requires a documents
combination of both ECM and BPM technologies. The unified ?
Robust Process Engine for executing and orchestrating
platform to address this need is often referred to as transactions in real time
Transactional Content Management (TCM). Transactional ?
360-degree Business Activity Monitoring to monitor process
Content Management uses ECM and BPM. While ECM performance
technologies such as Scanning, Imaging, Document Management ?
Graphical Process Modeler empowering Business users to
and Record Management are used to capture, archive and take ownership of their business process
manage content, BPM is used to design, deploy and manage ?
Easy-to-build efficient user desktop with support for Images,
processes. Forms, Checklists and Exceptions in an integrated manner
?
Integration with Business Systems using Web Services,
Messaging and XML API
Key Business Drivers ?
Certified Records Management to comply with regulatory and
?
Improving Key Business Processes legal policies for long-term archival of content
?
Reducing Cost ? of manageability features to support mission-critical
Host
?
Improving Productivity deployments for facilitating change management and new
?
Gaining Competitive Advantage process rollouts
?
Meeting Compliance Requirements and roles during the entire ?
Enterprise Class Security conforming to security norms
lifecycle of the transaction ?
Reduced TCO by leveraging customer’s IT infrastructure
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8. Contact Us
Newgen Software Inc..
1364 Beverly Road, Suite 300
McLean, VA 22101
Tel: +1-703-439-2855 Website: www.newgensoft.com
Email: usa@newgensoft.com Blog: http://blog.newgensoft.com/
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