The document discusses effective communication skills for information professionals. It defines communication as the transfer of information between two or more people through various means. It also discusses why communication is important in organizations to improve performance, motivation, teamwork and decision making. Additionally, it covers the basic elements and principles of communication including the importance of clarity, consideration, conciseness and using the 5Ws and 1H approach.

1. Effective Communication Skills
for Information Professionals
Prepared By: Divya Vyas
Project Assistant
INFLIBNET Centre
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

2. Communication
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

3. Communication
Communication is
sending and receiving
information between
two or more people.
Express or exchange
information or to express
your ideas, thoughts,
feelings, etc.
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

4. Communication
Activity of conveying Information through the exchange of
Thoughts/Feelings/Expression
Messages
Information
By Speech, Expression, Gesture, Signals, Writing, or Attitude
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

5. Simple Definition of Communication
Communication is Sharing of information.
The message moves from source to destination.
Communication is about sharing of ideas, information, knowledge
and opinions while interacting with another person
Giving and receiving of messages
To communicate one’s ideas, thoughts or feelings to another person.
Communication occurs whenever information is passed from one
place to another.
The process of transmitting means between two individuals.
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

6. Definition of Communication
“Communication is transfer of information from one person
to another, whether or not it elicits confidence. But the
information transferred must be understandable to the receiver.”
G.G. Brown.
“Communication is the intercourse by words, letters or
messages”
Fred G. Meyer.
“Communication is the verbal interchange of thought or idea”
Hoben, 1954.
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

7. Why Communication?
To transmit Ideas/Thoughts/Concepts
To achieve Goals
Communication helps to spread knowledge and information
among people.
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

8. Why Communication in Organization?
Communication promotes motivation/ to improve their
performance
Communication also helps in socializing
Good working relationship between you and your staff, which
can in turn improve morale and efficiency.
Communication improve teamwork, decision making, and
problem solving.
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

9. The 7’Cs very important for effective communication
Elements
Correctness
Clarity
Conciseness
CompletenessConsideration
Concreteness
Courtesy
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

10. Communicate Better with The 5 Ws and an H
5 W’s
What
Why
Where
When
Who
1 H
How
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

11. Good Communication
Good
Communication
Listen
Think before
speak
Speak to be
understand
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

12. Elements of Communication
Communication is the process of Sending and Receiving
Information among person/Group
Sender
Message
Medium
Receiver Feedback
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

13. Library Communication
Library
Communication
Staff
Communication
Vendor Meeting
User
Communication
Student Professor Research Scholar
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

14. Librarian Communication Skills
Friendly nature
Accurate and energetic
Cultivate eagerness
Able to work on their own
Acceptable personality
Farther helpful when dealing with users
Able to remain mild and polite under stress
Self-motivated
In case that desired able to ask for help
Involve in team work.
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

15. Library Communication
Librarian Staff
Publisher/Vendor Users/Researcher
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

16. Communication types
Communication
types
Verbal
Oral/Spoken
words
Non Verbal
Body Language
Expressions:
Facial, Gestures,
Signs
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

17. Communication Medium
Language
Style
Semantics
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

18. Communication Medium
1. Physical media
Meetings,
Word of mouth or Viral communication or
Video conferences
2. Mechanical media
E-mail
Newsletters /Weekly letters
Social media
Personal letters
Intranet
Magazines or papers
Sms
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

19. Communication Medium
Communication Medium
Physical media
Meetings
Word of mouth
or Viral
communication
Video
conferences
Mechanical
media
E-mail
Newsletters
/Weekly letters
Social media
Intranet
Intranet
Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

20. Services
Electronic resources support services
Selective Dissemination of Information (SDI)
Newsletters
Social Networks
Media Sharing Services
Blogs
Web Portal
Library services
Circulation Desk
Inter-Library Loans (ILL)
Reference Service
User Training
Workshops Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in

21. Prepared By: Divya Vyas
Project Assistant, INFLIBNET Centre
Email : divya@inflibnet.ac.in