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Effective communication skills for information professionals
The document discusses effective communication skills for information professionals. It defines communication as the transfer of information between two or more people through various means. It also discusses why communication is important in organizations to improve performance, motivation, teamwork and decision making. Additionally, it covers the basic elements and principles of communication including the importance of clarity, consideration, conciseness and using the 5Ws and 1H approach.
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Effective communication skills for information professionals
- 1. Effective Communication Skills forInformation Professionals Prepared By: Divya Vyas Project Assistant INFLIBNET Centre Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 2. Communication Prepared By: DivyaVyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 3. Communication Communication is sending andreceiving information between two or more people. Express or exchange information or to express your ideas, thoughts, feelings, etc. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 4. Communication Activity of conveyingInformation through the exchange of Thoughts/Feelings/Expression Messages Information By Speech, Expression, Gesture, Signals, Writing, or Attitude Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 5. Simple Definition ofCommunication Communication is Sharing of information. The message moves from source to destination. Communication is about sharing of ideas, information, knowledge and opinions while interacting with another person Giving and receiving of messages To communicate one’s ideas, thoughts or feelings to another person. Communication occurs whenever information is passed from one place to another. The process of transmitting means between two individuals. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 6. Definition of Communication “Communicationis transfer of information from one person to another, whether or not it elicits confidence. But the information transferred must be understandable to the receiver.” G.G. Brown. “Communication is the intercourse by words, letters or messages” Fred G. Meyer. “Communication is the verbal interchange of thought or idea” Hoben, 1954. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 7. Why Communication? To transmitIdeas/Thoughts/Concepts To achieve Goals Communication helps to spread knowledge and information among people. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 8. Why Communication inOrganization? Communication promotes motivation/ to improve their performance Communication also helps in socializing Good working relationship between you and your staff, which can in turn improve morale and efficiency. Communication improve teamwork, decision making, and problem solving. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 9. The 7’Cs veryimportant for effective communication Elements Correctness Clarity Conciseness CompletenessConsideration Concreteness Courtesy Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 10. Communicate Better withThe 5 Ws and an H 5 W’s What Why Where When Who 1 H How Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 11. Good Communication Good Communication Listen Think before speak Speakto be understand Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 12. Elements of Communication Communicationis the process of Sending and Receiving Information among person/Group Sender Message Medium Receiver Feedback Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 13. Library Communication Library Communication Staff Communication Vendor Meeting User Communication StudentProfessor Research Scholar Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 14. Librarian Communication Skills Friendlynature Accurate and energetic Cultivate eagerness Able to work on their own Acceptable personality Farther helpful when dealing with users Able to remain mild and polite under stress Self-motivated In case that desired able to ask for help Involve in team work. Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 15. Library Communication Librarian Staff Publisher/VendorUsers/Researcher Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 16. Communication types Communication types Verbal Oral/Spoken words Non Verbal BodyLanguage Expressions: Facial, Gestures, Signs Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 17. Communication Medium Language Style Semantics Prepared By:Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 18. Communication Medium 1. Physicalmedia Meetings, Word of mouth or Viral communication or Video conferences 2. Mechanical media E-mail Newsletters /Weekly letters Social media Personal letters Intranet Magazines or papers Sms Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 19. Communication Medium Communication Medium Physicalmedia Meetings Word of mouth or Viral communication Video conferences Mechanical media E-mail Newsletters /Weekly letters Social media Intranet Intranet Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 20. Services Electronic resources supportservices Selective Dissemination of Information (SDI) Newsletters Social Networks Media Sharing Services Blogs Web Portal Library services Circulation Desk Inter-Library Loans (ILL) Reference Service User Training Workshops Prepared By: Divya Vyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in
- 21. Prepared By: DivyaVyas Project Assistant, INFLIBNET Centre Email : divya@inflibnet.ac.in