Find out why business communication is important, its process model, teamwork and non-verbal communication.

1. Business
Communication
September 2014
niv@ppm-manajemen.ac.id

2. Why should you CARE
about the way you
communicating?

3. Because it’s your
career
on the line!

5. Employer’s
Expectation

6. It’s also important for
your company.
Find out why!

7. relationship influence productivity
financial
earlier
warning
decision
making
marketing engagement

8. Communication in Organization: Formal

10. Communication in Organization:
Informal

11. Let’s play a
communication
game!

12. Communication Process: 1
Sender has an idea

13. Communication Process: 2
Sender encodes the
idea to a message

14. Communication Process: 3
Sender produces
message in a
medium

15. Communication Process: 4
Sender transmits
message through a
channel

16. Communication Process: 5
Audience(s)
receives the
message

17. Communication Process: 6
Audience(s)
decodes the
message

18. Communication Process: 7
Audience(s)
responds to the
message

19. Communication Process: 8
Audience(s)
provides feedback
to the sender

20. Sender
has an
idea
Sender
encodes
idea into
message
Sender
produce
message
in a
medium
The
message
is sent
through a
channel
Audience
receive
the
message
Audience
decodes
the
message
Audience
responds
Feedback
Potential problems:
Solutions:
Potential problems:
Solutions:

21. Analyze what can go wrong
(potential problems) in the
process, and propose
solutions to address the
potential problems.

22. BizComm 1.0
Publication. Lecture.
Intrusion. 1 direction.
1 to many. Control.
Low message
frequency. Few
channels. Info
hoarding. Static.
Hierarchical.
Structured. Isolation.
Planned. Isolated.
BizComm 2.0
Conversation.
Discussion.
Permission
multidirectional. 1 to
1, many to many.
Influence. High
message frequency.
Many channels. Info
sharing. Dynamic.
Egalitarian.
Amorphous.
Collaboration.
Reactive.
Responsive.

23. 1 of the most
essential
elements of
interpersonal
communication

24. Increased info & knowledge
Increased diversity of views
Increased acceptance of
solutions
Higher performance levels
Groupthink
Hidden agendas
Cost

25. Let’s watch some
inspirational talks about
listening!
(Google for: Julian Treasure, ted.com, listen better)

26. Why we must improve listening skills?
Strengthen relationships
Expedite product delivery
Highlight opportunities
Support workplace diversity
Build foundation for trust
Enhance performance

27. Types of Listening
Content Listening
Critical Listening
Empathic Listening
Active
Listening

28. The Process of Listening
receiving decoding remembering evaluating responding

29. Barriers to Listening
Physical elements
Selective listening
Short attention span
Prejudgment and defensiveness
Little common ground
Business Communication Today, 9e Memory barriers © Prentice Hall, 2008
Chapter
2 - 29

30. Overcoming barriers to effective listening
Lower barriers of
physical
reception
Focus on the
speaker &
analyze what
you hear
Be open minded
Write down
Improve your
memory

32. Nonverbals vs Verbals

33. Recognizing Nonverbal Communication
Facial
expressions
Gestures and
posture
Vocal
characteristics
Personal
appearance
Touching
behavior
Use of time
and space
Business Communication Today, 9e © Prentice Hall, 2008
Chapte
r 2 - 33

34. Recognizing Nonverbal Communication
Facial
expressions
Gestures and
posture
Vocal
characteristics
Personal
appearance
Touching
behavior
Use of time
and space
Business Communication Today, 9e © Prentice Hall, 2008
Chapte
r 2 - 34

35. Recognizing Nonverbal Communication
Facial
expressions
Gestures and
posture
Vocal
characteristics
Personal
appearance
Touching
behavior
Use of time
and space
Business Communication Today, 9e © Prentice Hall, 2008
Chapte
r 2 - 35

36. Maximizing Nonverbal Communication
Skills
Note facial expressions
Watch gestures and postures
Listen for vocal characteristics
Recognize physical appearance
Be careful with physical contact
Observe use of time and space

37. Write an essay in 3-5 pages
(Arial 10, 1.5 spacing, A4):
analyzing your difficulties in the
• communication process,
• listening process and
• Nonverbals
And how you’re going to deal with
it.
Submit: 48 hours before next class
Using emails / blogs (link).
ninaivanasatmaka@gmail.com

38. Source:
• Business Communication Today. Bovee &
Thill. 11th ed. Pearson. (Chapter 1-2)
• All images are searched from Google
search engine.