Dealing with difficult conversations at work

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14 likes•6,996 views

Difficult conversations can be challenging in the workplace and can lead to conflict if handled poorly. Tips on how to prepare for these conversations, get the right mindset and build an Engaged workforce using Emotional Intelligence and the Neuroscience of the brain.

Business

Managing difficult
conversations in the workplace
! ?
?
?
Richard Riche
oneclearmessage.co.za oneclearmessage

What are you trying to achieve?
Begin with the
End in Mind
Dr Stephen Covey

S C A R F neuroscience model
and difficult conversations

S C A R F model
Status
Certainty
Autonomy
Relatedness
Fairness
David Rock

Whether they take place at work or at home, with your neighbors or co-founder, crucial conversations can have a profound impact on your career, your happiness, and your future. You will learn how to: Prepare for high-impact situations, Make it safe to talk about almost anything, Be persuasive, not abrasive, Keep listening when others blow up or clam up, Turn crucial conversations into the action and results you want

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