Moments of truth

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Whether in a Toastmasters club or an organisation, in each moment we form an impression about your organisation. Each interaction with an employee or customer confirms or changes our willingness to engage and participate in your success. Engaging and retaining talent or customers hinges on these moments!

Business

Each moment when we form an
impression about your
organisation

Expectation management,
Planning and Organisation

Fellowship, Engagement
and Communication

As customer success leaders, everyone looks to you to establish and maintain strong relationships throughout the customer’s lifecycle. You’re required to align expectations and work through roadblocks to provide value to customers. Unfortunately, each department has their own agenda. And the customer isn’t always their top priority. This puts customer success leaders at a huge disadvantage. In this session, Evan Klein of voice of customer and employee engagement consulting firm, Satrix Solutions, will discuss proven strategies for reinforcing your company’s customer success culture to get everyone rowing in the same direction. Attendees will also walk away with actionable ideas tested by customer success professionals that can easily be put into practice right away.

Qualities of an Outstanding Chairman

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What does it take to be an outstanding chairman? We look back at one of our articles written by Interim Manager Frank Lewis about qualities of an outstanding chairman. If you are thinking of taking a role as a chairman take a look at these qualities and make sure you brush up on your skills before you apply for the role. 1. Charisma 2. Good communicator 3. Clear sense of direction 4. Strategic view 5. Allow CEO's to do their job 6. Good governance 7. Broad experience 8. Engage, engage, engage 9. Gets to the key issues quickly 10. Can gain stakeholder confidence You can find more articles like this by visiting the Alium Partners blog www.aliumpartners.com/blog

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PDF, audio, and voiceover are now available on designintechreport.wordpress.com Today’s most beloved technology products and services balance design and engineering in a way that perfectly blends form and function. Businesses started by designers have created billions of dollars of value, are raising billions in capital, and VC firms increasingly see the importance of design. The third annual Design in Tech Report examines how design trends are revolutionizing the entrepreneurial and corporate ecosystems in tech. This report covers related M&A activity, new patterns in creativity × business, and the rise of computational design.

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