Skills	
  and	
  Strategies	
  for	
  Teachers	
  
Learning          | Consulting       | Assessment



¡ NarejoHR,	
  	
  
   § Established	
  2002	
  
   § Service	
  Offerings	
  
¡ Rahila	
  Narejo	
  
   § Chief	
  Executive	
  &	
  Lead	
  HR	
  Consultant,	
  NarejoHR	
  (Pvt.)	
  Ltd.	
  	
  
   § Psychobiologist,	
  Univ.	
  California,	
  Los	
  Angeles	
  	
  
   § Psychometrician,	
  British	
  Psychological	
  Society	
  
   § Certified	
  Balanced	
  Scorecard	
  Professional,	
  Palladium	
  Group	
  
   § Columnist,	
  DAWN	
  Newspaper,	
  Workplace	
  Sanity	
  
1.    Ice	
  Breaker,	
  Introductions	
  
2.    What	
  makes	
  a	
  GREAT	
  Counsellor?	
  
3.    What	
  is	
  School	
  Counselling?	
  
4.    Quality	
  Conversations	
  (Neuroscience)	
  
5.    GROW	
  Your	
  Quality	
  Conversation	
  
Icebreaker
Introductions
What makes a GREAT
    Counsellor?
 	
  
Talk	
  to	
  your	
  partner	
  and	
  obtain	
  answers	
  to:	
  
	
  


¡     Think	
  about	
  a	
  time	
  when	
  you	
  needed	
  help	
  with	
  a	
  problem	
  or	
  
       in	
  making	
  a	
  decision	
  –	
  who	
  did	
  you	
  turn	
  to?	
  
¡     What	
  made	
  you	
  choose	
  this	
  person	
  (what	
  	
  made	
  them	
  
       approachable)?	
  
¡     What	
  personal	
  or	
  behavioural	
  qualities	
  did	
  they	
  have	
  that	
  
       you	
  found	
  helpful?	
  
¡     Can	
  you	
  remember	
  anything	
  they	
  did	
  or	
  said	
  that	
  made	
  you	
  
       feel	
  a	
  ease?	
  
	
  

¡     Time:	
  Total	
  10	
  min:	
  5	
  min	
  each	
  interview	
  
Increased risk                   You are in a real position of trust, you can now
and                1. Peak       make a real difference.
opportunity        Rapport
for growth                           You are now into the real development zone.
                 2. Feelings &       Tread carefully as you are still building trust.
                   Emotions


                  3. Ideas &               Starting to warm up and share more of
                 Judgements                themselves – you are making progress

                 4. Facts &                     Getting down to the facts but could
                 Information                    be just ‘noise’

                   5. Ritual                        Small talk – you have a long way
                    Cliché                          to go.
¡    People	
  in	
  rapport	
  typically	
  ‘match’	
  
      one	
  another.	
  	
  
      	
  What	
  to	
  do:	
  
¡    adopting	
  the	
  same	
  posture/
      movements	
  
¡    talking	
  in	
  the	
  same	
  tone	
  and	
  speed	
  
¡    mirroring	
  breathing	
  rate	
  
¡    using	
  the	
  same	
  type	
  of	
  language	
  
¡    Don’t	
  make	
  it	
  too	
  obvious,	
  rapport	
  
      that	
  works	
  is	
  an	
  unconscious,	
  natural	
  
      process.	
  
¡                          student
                 	
¡         student’s   	
¡    student’s                        	
¡       student                	
  
What is
School Counseling ?
To	
  enable	
  all	
  students	
  to	
  successfully	
  prepare	
  for:	
  

                            Employment	
  in	
  a	
  Global	
  
                                  Economy	
  

                              Responsible	
  Citizenry	
  

                          Education	
  at	
  the	
  Next	
  Level	
  
To	
  help	
  students	
  make	
  sound	
  
       choices	
  that	
  support	
  
academic	
  and	
  career	
  success.	
  
¡  Going	
  to	
  school	
  
¡  Turning	
  in	
  homework	
  
¡  Participating	
  in	
  class	
  
¡  Enrolling	
  in	
  rigorous	
  courses	
  
¡  Taking	
  college	
  admissions	
  tests	
  
¡  Making	
  a	
  career	
  plan	
  
¡  Working	
  through	
  social	
  and	
  personal	
  concerns	
  
  that	
  interfere	
  with	
  learning	
  
Achievement	
  


STUDENT	
  CHOICES	
  


  Counselling	
  
Level	
        Sample	
  Activities	
                      Provider	
  
            Seat	
  Assignments	
           Parents	
  
   1	
      Homework	
  Logs	
              Teachers	
  
                                            Peer	
  Helpers	
  
   2	
      Quality	
  Conversations	
      Teacher	
  Advisers/Counsellers	
  
                                            Community	
  Mentors	
  
            Individual	
  Counselling	
  
            Group	
  Counselling	
          Licensed	
  School	
  Counsellors	
  
   3	
      Crisis	
  Counselling	
         Licensed	
  	
  School	
  Psychologists	
  
            Consultation/Referral	
  


                                                                                  17
Quality Conversations
  (Neuroscience)
W   do and   21
1.    Connection Machine
2.    No two are alike
3.    Hardwires everything
4.    Hardwiring drives
      automatic perception
5.    Difficult	
  to deconstruct
      wiring
6.    Easy to create new wiring
        ~Dr.	
  David	
  Rock,	
  Quiet	
  Leadership	
  
1.  Let	
  them	
  do	
  all	
  the	
  thinking	
  

2.  Focus	
  on	
  solutions	
  

3.  Listen	
  for	
  potential	
  

	
  
“To tell denies	
  or	
  
negates	
  another’s	
  
    intelligence.	
  	
  
To	
  ask	
  honours	
  it.”
                           	
  
               	
  
ü
û
STEP 1




Thinking: What do you think needs to be done?

Vision: What do you want to achieve here?

Planning: What’s your plan for achieving this?

Detail: What exactly did he say to you?

Problem: What is the problem?

Drama: How does that make you feel, bad…angry?
Teacher




  Guide




Counsellor
30
Problem	
  Focused	
                                          Solu4ons	
  Focused	
  
Why	
  didn't	
  you….?	
                              What	
  do	
  you	
  need	
  to	
  do	
  next	
  =me	
  to….?	
  
Why	
  did	
  this	
  happen?	
                           What	
  do	
  you	
  want	
  to	
  achieve	
  here?	
  
                                                          What	
  do	
  you	
  need	
  to	
  do	
  to	
  move	
  this	
  
Where	
  did	
  it	
  all	
  start	
  to	
  go	
  wrong?	
  forward?	
  
Why	
  do	
  you	
  think	
  you	
  are	
  not	
  
good	
  at	
  this?	
                                     How	
  can	
  you	
  develop	
  strength	
  in	
  this	
  area?	
  
Why	
  did	
  you	
  do	
  that?	
                     What	
  do	
  you	
  want	
  to	
  do	
  next?	
  
                                                       Who	
  can	
  achieve	
  this	
  or	
  help	
  you	
  achieve	
  
Who	
  is	
  responsible	
  for	
  this?	
             this?	
  
Why	
  isn't	
  this	
  working?	
                     What	
  do	
  we	
  need	
  to	
  do	
  to	
  make	
  this	
  work?	
  
1.          Climate:	
  
      §       Verbal	
  
      §       Nonverbal	
  
2.          Input	
  
      §       More	
  support	
  
      §       More	
  time	
  
3.          Response	
  Opportunity	
  
      §       Ask	
  more	
  questions	
  
      §       Allow	
  them	
  to	
  answer	
  
4.          Feedback	
  
      §       Positive	
  reinforcement	
  (correct	
  answer)	
  
      §       Clarification	
  (incorrect	
  answer)	
  
4. Listen like a
Coach


                   Look	
  interested:	
  Face	
  speaker,	
  maintain	
  eye	
  
                          contact,	
  	
  lean	
  forward	
  slightly	
  
                   	
  
                   Inquire	
  with	
  questions:	
  Clarify	
  the	
  speaker’s	
  
                          meaning	
  ,	
  Use	
  range	
  of	
  question	
  to	
  get	
  the	
  full	
  
                          picture	
  
                   	
  
                   Stay	
  on	
  target :Listen	
  from	
  the	
  speaker’s	
  agenda	
  
                   	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  	
  
                   Test	
  your	
  understanding :Restate,	
  summarise	
  
                   	
  
                   Evaluate	
  the	
  message:	
  Consider	
  emotions,	
  is	
  body	
  
                          language	
  consistent	
  with	
  words,	
  tone?	
  
                   	
  
                   Neutralise	
  your	
  feelings :Don’t	
  get	
  emotional	
  and	
  
                          keep	
  an	
  open	
  mind	
  
“Listening	
  for	
  potential	
  is	
  a	
  choice	
  in	
  
                   every	
  moment.	
  	
  
                              	
  
    By	
  choosing	
  to	
  listen	
  to	
  people	
  as	
  
successful,	
  competent,	
  and	
  able	
  to	
  resolve	
  
their	
  own	
  dilemmas,	
  guess	
  what’s	
  likely	
  to	
  
                      happen?	
  	
  
                              	
  
 They	
  often	
  solve	
  their	
  own	
  dilemmas...”          	
  
GROW
Your Quality
Conversation
Goal
Reality
Options
Win
¡  Have	
  you	
  ever	
  had	
  the	
  joy	
  of	
  trying	
  to	
  dance	
  
    with	
  someone	
  who	
  didn’t	
  want	
  to	
  dance	
  with	
  
    you?	
  
¡  Start	
  of	
  conversation	
  
¡  Anytime	
  you	
  get	
  more	
  personal	
  in	
  a	
  
    conversation	
  
¡    “I	
  get	
  a	
  sense	
  you	
  have	
  more	
  to	
  say	
  about	
  that,	
  could	
  I	
  probe	
  a	
  
      little	
  further?”	
  
¡    “I’d	
  like	
  to	
  have	
  a	
  more	
  open	
  conversation	
  than	
  we’ve	
  had	
  
      before,	
  would	
  it	
  be	
  okay	
  if	
  I	
  asked	
  you	
  some	
  more	
  specific	
  
      questions	
  right	
  now?”	
  
¡    “Can	
  we	
  spend	
  a	
  few	
  minutes	
  brainstorming	
  ideas	
  in	
  this?”	
  
¡    “I’d	
  like	
  to	
  understand	
  more	
  about	
  your	
  thinking	
  in	
  that	
  area,	
  
      would	
  you	
  be	
  okay	
  talking	
  more	
  about	
  that?”	
  
¡  What	
  would	
  you	
  like	
  to	
  achieve	
  from	
  our	
  time	
  
    together	
  now?	
  
¡  With	
  which	
  goal	
  or	
  objective	
  are	
  you	
  seeking	
  support?	
  
¡  What	
  would	
  be	
  the	
  most	
  useful	
  thing	
  we	
  could	
  work	
  
    on	
  now?	
  
¡  What	
  would	
  a	
  good	
  outcome	
  look	
  like?	
  
¡  Do	
  you	
  have	
  a	
  “dream	
  scenario”	
  for	
  this	
  issue	
  in,	
  say,	
  a	
  
    year	
  from	
  now?	
  
¡  What	
  is	
  your	
  vision	
  of	
  success	
  in	
  this	
  situation?	
  
¡    How	
  long	
  have	
  you	
  been	
  thinking	
  about	
  this	
  goal?	
  
¡    How	
  important	
  is	
  this	
  goal	
  for	
  you	
  (on	
  scale	
  of	
  1-­‐10)?	
  
¡    Where	
  are	
  you	
  now	
  in	
  relation	
  to	
  this	
  goal?	
  
¡    What	
  resources*	
  do	
  you	
  currently	
  have	
  
      *	
  Resources	
  –	
  refers	
  to	
  anything	
  that	
  could	
  assist	
  you	
  in	
  reaching	
  your	
  	
  	
  goal	
  
            such	
  as:	
  
      §  Personal	
  qualities	
  e.g.	
  tenacity,	
  optimism,	
  creativity,	
  organised,	
  outgoing	
  
      §  Energy	
  
      §  Experience	
  
      §  Personal	
  networks	
  
      §  Family	
  and	
  friends	
  
      §  Money	
  
¡  COUNSELLOR:	
  
   §  What	
  options	
  are	
  available	
  to	
  you	
  to	
  achieve	
  this	
  goal?	
  
   §  What	
  else?	
  What	
  else?	
  What	
  else?	
  
   §  If	
  a	
  good	
  friend	
  of	
  yours	
  were	
  facing	
  a	
  similar	
  issue,	
  what	
  options	
  
        would	
  you	
  suggest	
  to	
  him/her?	
  
¡  GUIDE:	
  
   §  Who	
  do	
  you	
  think	
  can	
  facilitate	
  that	
  for	
  you?	
  
   §  Where	
  do	
  you	
  think	
  you	
  can	
  get	
  that	
  information?	
  
¡  TEACHER:	
  
  ¡    Something	
  that	
  has	
  worked	
  for	
  others/me	
  is…,	
  how	
  do	
  you	
  think	
  this	
  
        could	
  work	
  for	
  you?	
  
¡     Which	
  of	
  these	
  options	
  are	
  you	
  committing	
  to?	
  
¡     What	
  precisely	
  are	
  you	
  committing	
  to	
  and	
  when	
  will	
  you	
  
       do	
  it?	
  
¡  What	
  “baby	
  steps”	
  could	
  you	
  take	
  to	
  get	
  you	
  started	
  on	
  
       this	
  journey?	
  
¡  Out	
  of	
  10,	
  how	
  do	
  you	
  rate	
  your	
  confidence	
  that	
  you	
  will	
  
       actually	
  do	
  what	
  you’re	
  proposing	
  to?	
  	
  
   	
  (If	
  the	
  person	
  rates	
  his/her	
  certainty	
  as	
  less	
  than	
  8	
  out	
  of	
  
       10,	
  then	
  they	
  need	
  to	
  be	
  asked,	
  what	
  do	
  you	
  need	
  to	
  do	
  
       first	
  to	
  ensure	
  this	
  action	
  is	
  done?)	
  
¡                    	
  
      §  	
  ”I’d really like to be less stressed at school,	
  	
  	
  	
  	
  	
  	
  
        but it just seems to get busier every week!”	
¡  W                                                                   	
  Use	
  GROW
“One	
  cannot teach a	
  man	
  
          anything.	
  	
  
One	
  can	
  only	
  enable	
  him	
  
  to	
  learn	
  from	
  within	
  
           himself.”	
  
                   	
  
Learning   | Consulting   | Assessment




Rahila	
  Narejo	
  
Lead	
  Consultant,	
  Chief	
  Executive	
  
	
  




Email:             info@narejohr.com
Office:            +92 21-3530-1060/61


       Subject: COUNSEL

Narejohr counselling_british council_feb-2012

  • 1.
    Skills  and  Strategies  for  Teachers  
  • 2.
    Learning | Consulting | Assessment ¡ NarejoHR,     § Established  2002   § Service  Offerings   ¡ Rahila  Narejo   § Chief  Executive  &  Lead  HR  Consultant,  NarejoHR  (Pvt.)  Ltd.     § Psychobiologist,  Univ.  California,  Los  Angeles     § Psychometrician,  British  Psychological  Society   § Certified  Balanced  Scorecard  Professional,  Palladium  Group   § Columnist,  DAWN  Newspaper,  Workplace  Sanity  
  • 3.
    1.  Ice  Breaker,  Introductions   2.  What  makes  a  GREAT  Counsellor?   3.  What  is  School  Counselling?   4.  Quality  Conversations  (Neuroscience)   5.  GROW  Your  Quality  Conversation  
  • 4.
  • 5.
    What makes aGREAT Counsellor?
  • 6.
  • 7.
    Talk  to  your  partner  and  obtain  answers  to:     ¡  Think  about  a  time  when  you  needed  help  with  a  problem  or   in  making  a  decision  –  who  did  you  turn  to?   ¡  What  made  you  choose  this  person  (what    made  them   approachable)?   ¡  What  personal  or  behavioural  qualities  did  they  have  that   you  found  helpful?   ¡  Can  you  remember  anything  they  did  or  said  that  made  you   feel  a  ease?     ¡  Time:  Total  10  min:  5  min  each  interview  
  • 9.
    Increased risk You are in a real position of trust, you can now and 1. Peak make a real difference. opportunity Rapport for growth You are now into the real development zone. 2. Feelings & Tread carefully as you are still building trust. Emotions 3. Ideas & Starting to warm up and share more of Judgements themselves – you are making progress 4. Facts & Getting down to the facts but could Information be just ‘noise’ 5. Ritual Small talk – you have a long way Cliché to go.
  • 10.
    ¡  People  in  rapport  typically  ‘match’   one  another.      What  to  do:   ¡  adopting  the  same  posture/ movements   ¡  talking  in  the  same  tone  and  speed   ¡  mirroring  breathing  rate   ¡  using  the  same  type  of  language   ¡  Don’t  make  it  too  obvious,  rapport   that  works  is  an  unconscious,  natural   process.  
  • 11.
    ¡  student ¡  student’s ¡  student’s ¡  student  
  • 12.
  • 13.
    To  enable  all  students  to  successfully  prepare  for:   Employment  in  a  Global   Economy   Responsible  Citizenry   Education  at  the  Next  Level  
  • 14.
    To  help  students  make  sound   choices  that  support   academic  and  career  success.  
  • 15.
    ¡  Going  to  school   ¡  Turning  in  homework   ¡  Participating  in  class   ¡  Enrolling  in  rigorous  courses   ¡  Taking  college  admissions  tests   ¡  Making  a  career  plan   ¡  Working  through  social  and  personal  concerns   that  interfere  with  learning  
  • 16.
  • 17.
    Level   Sample  Activities   Provider   Seat  Assignments   Parents   1   Homework  Logs   Teachers   Peer  Helpers   2   Quality  Conversations   Teacher  Advisers/Counsellers   Community  Mentors   Individual  Counselling   Group  Counselling   Licensed  School  Counsellors   3   Crisis  Counselling   Licensed    School  Psychologists   Consultation/Referral   17
  • 18.
    Quality Conversations (Neuroscience)
  • 21.
    W do and 21
  • 22.
    1.  Connection Machine 2.  No two are alike 3.  Hardwires everything 4.  Hardwiring drives automatic perception 5.  Difficult  to deconstruct wiring 6.  Easy to create new wiring ~Dr.  David  Rock,  Quiet  Leadership  
  • 23.
    1.  Let  them  do  all  the  thinking   2.  Focus  on  solutions   3.  Listen  for  potential    
  • 24.
    “To tell denies  or   negates  another’s   intelligence.     To  ask  honours  it.”    
  • 25.
  • 26.
    STEP 1 Thinking: Whatdo you think needs to be done? Vision: What do you want to achieve here? Planning: What’s your plan for achieving this? Detail: What exactly did he say to you? Problem: What is the problem? Drama: How does that make you feel, bad…angry?
  • 28.
  • 30.
  • 31.
    Problem  Focused   Solu4ons  Focused   Why  didn't  you….?   What  do  you  need  to  do  next  =me  to….?   Why  did  this  happen?   What  do  you  want  to  achieve  here?   What  do  you  need  to  do  to  move  this   Where  did  it  all  start  to  go  wrong?  forward?   Why  do  you  think  you  are  not   good  at  this?   How  can  you  develop  strength  in  this  area?   Why  did  you  do  that?   What  do  you  want  to  do  next?   Who  can  achieve  this  or  help  you  achieve   Who  is  responsible  for  this?   this?   Why  isn't  this  working?   What  do  we  need  to  do  to  make  this  work?  
  • 33.
    1.  Climate:   §  Verbal   §  Nonverbal   2.  Input   §  More  support   §  More  time   3.  Response  Opportunity   §  Ask  more  questions   §  Allow  them  to  answer   4.  Feedback   §  Positive  reinforcement  (correct  answer)   §  Clarification  (incorrect  answer)  
  • 34.
    4. Listen likea Coach Look  interested:  Face  speaker,  maintain  eye   contact,    lean  forward  slightly     Inquire  with  questions:  Clarify  the  speaker’s   meaning  ,  Use  range  of  question  to  get  the  full   picture     Stay  on  target :Listen  from  the  speaker’s  agenda                           Test  your  understanding :Restate,  summarise     Evaluate  the  message:  Consider  emotions,  is  body   language  consistent  with  words,  tone?     Neutralise  your  feelings :Don’t  get  emotional  and   keep  an  open  mind  
  • 35.
    “Listening  for  potential  is  a  choice  in   every  moment.       By  choosing  to  listen  to  people  as   successful,  competent,  and  able  to  resolve   their  own  dilemmas,  guess  what’s  likely  to   happen?       They  often  solve  their  own  dilemmas...”  
  • 36.
  • 38.
  • 39.
    ¡  Have  you  ever  had  the  joy  of  trying  to  dance   with  someone  who  didn’t  want  to  dance  with   you?   ¡  Start  of  conversation   ¡  Anytime  you  get  more  personal  in  a   conversation  
  • 40.
    ¡  “I  get  a  sense  you  have  more  to  say  about  that,  could  I  probe  a   little  further?”   ¡  “I’d  like  to  have  a  more  open  conversation  than  we’ve  had   before,  would  it  be  okay  if  I  asked  you  some  more  specific   questions  right  now?”   ¡  “Can  we  spend  a  few  minutes  brainstorming  ideas  in  this?”   ¡  “I’d  like  to  understand  more  about  your  thinking  in  that  area,   would  you  be  okay  talking  more  about  that?”  
  • 41.
    ¡  What  would  you  like  to  achieve  from  our  time   together  now?   ¡  With  which  goal  or  objective  are  you  seeking  support?   ¡  What  would  be  the  most  useful  thing  we  could  work   on  now?   ¡  What  would  a  good  outcome  look  like?   ¡  Do  you  have  a  “dream  scenario”  for  this  issue  in,  say,  a   year  from  now?   ¡  What  is  your  vision  of  success  in  this  situation?  
  • 42.
    ¡  How  long  have  you  been  thinking  about  this  goal?   ¡  How  important  is  this  goal  for  you  (on  scale  of  1-­‐10)?   ¡  Where  are  you  now  in  relation  to  this  goal?   ¡  What  resources*  do  you  currently  have   *  Resources  –  refers  to  anything  that  could  assist  you  in  reaching  your      goal   such  as:   §  Personal  qualities  e.g.  tenacity,  optimism,  creativity,  organised,  outgoing   §  Energy   §  Experience   §  Personal  networks   §  Family  and  friends   §  Money  
  • 43.
    ¡  COUNSELLOR:   §  What  options  are  available  to  you  to  achieve  this  goal?   §  What  else?  What  else?  What  else?   §  If  a  good  friend  of  yours  were  facing  a  similar  issue,  what  options   would  you  suggest  to  him/her?   ¡  GUIDE:   §  Who  do  you  think  can  facilitate  that  for  you?   §  Where  do  you  think  you  can  get  that  information?   ¡  TEACHER:   ¡  Something  that  has  worked  for  others/me  is…,  how  do  you  think  this   could  work  for  you?  
  • 44.
    ¡  Which  of  these  options  are  you  committing  to?   ¡  What  precisely  are  you  committing  to  and  when  will  you   do  it?   ¡  What  “baby  steps”  could  you  take  to  get  you  started  on   this  journey?   ¡  Out  of  10,  how  do  you  rate  your  confidence  that  you  will   actually  do  what  you’re  proposing  to?      (If  the  person  rates  his/her  certainty  as  less  than  8  out  of   10,  then  they  need  to  be  asked,  what  do  you  need  to  do   first  to  ensure  this  action  is  done?)  
  • 45.
    ¡    §   ”I’d really like to be less stressed at school,               but it just seems to get busier every week!” ¡  W  Use  GROW
  • 46.
    “One  cannot teacha  man   anything.     One  can  only  enable  him   to  learn  from  within   himself.”    
  • 47.
    Learning | Consulting | Assessment Rahila  Narejo   Lead  Consultant,  Chief  Executive     Email: info@narejohr.com Office: +92 21-3530-1060/61 Subject: COUNSEL