Professional ethics are important for employees to focus solely on their work and contribute fully to their organization's success. This involves putting one's heart and soul into the job without distraction. It is also important for employees to think of themselves as an integral part of the organization and strive to help it function successfully. Professional ethics are needed to maintain a productive work environment.

5. What is Communication?
Communication is the process of sending and
receiving information among people…
Feedback
receiver sender
Encode Medium Decode
SENDER RECEIVER

6. Why is communication important?
 Inspires confidence
 Builds respect in business and social life
 Helps make friends
 Develops a distinct personality
 Reveals your ability to others

10. WHAT MAKES A GOOD
COMMUNICATOR?
 An Active Listener,
 An Effective Presenter,
 A Quick Thinker.
 A Win-Win Negotiator.

11. Most common ways to communicate

12. Communication Goals!!!
To change behavior
To get and give
To get action
Information
To persuade To ensure understanding

13. A Good Algorithm
Communication is a two way process!
In order to have good communication:
 Listen to Understand
 Understand before speaking
 Speak to be understood
 Seek understanding before proceeding
 Repeat

14. Common Communication Errors:
 Finishing others’ sentences
 Preparing our response before someone has
completed speaking
 Multitasking while ‘listening’
 Filtering content or meaning based on the
speaker
 Speaking for others (we…)

15. How can it be improved
 Recognition
 Pavlov study
 Not being judgmental
 Stop egocentric communication

16. Click

17. The
Rule
of
24!

18. AGENDA
 Video
 The Rule of 24!
defined
 Brainstorm
 Raceway game
 Ten ways Rule of
24! helps you
 Put the Rule of 24!
to work

19. It’s about going
from this... …to this!

20. Work to a
deadline.
Make it 24
hours.

21. “Just having satisfied
customers isn’t good
enough anymore.
If you really want a
booming
business, you have
to create Raving
Fans.” - Ken Blanchard

22. Brainstorm mrotsniar B
Identify the top 3 “time-
stretchers” for your gap.
Develop 1 clever way to
compress the gap.

23. Start your race
Ten ways
Rule of 24!
helps you

24. Raving Fans
refer their
friends.
Yeeehaaawww!

25. Get it
off
your
plate.

26. Test
their
resolve.
A light at the end of the tunnel
is good…

27. …and a short
tunnel is even better.

28. Success
Breeds
Success.

29. Work
Life
Balance.
 When you prioritize and control
your calendar you get more
done in less time.
 And your mind doesn’t take
home lingering unfinished
business. You can focus on what
matters most – family.

30. Put the
Rule of 24!
to work
Plan every day in advance.

31. Apply the 80/20 rule to
everything.
Take it one oil
barrel at a time.

32. Plan to do paperwork
every day…
Prospect a
little bit
every week.
plan for
emergencies

33. There will never be enough time to get
everything done.
“You be
a winner
But there will always be enough time to get
the most important things done. if you’re

34. Be wary of
“You can’t be a winner if
you’re a whiner, wiener.”

35. Turn Silence
your helps you
e-mail focus.
chime off.

36. Make it
easy to
focus.
Clean off
your desk
every
night.

37. Get a next
step.

38. Sell them the chain
a link at a time.

39. Ask probing
questions.

40. Go pick it up!

41. Don’t
chase
smoke!

42. Study credits…

43. …so you can
approach
Credit with
confidence.

44. Click

45.  Non verbal language
 Face is the index of the mind and it clearly displays the
persons interest
 Body language presents to the audience what we feel &
think about the particular matter
 Ex: Nodding one’s head
 Body language (e.g, arms
crossed, standing, sitting, relaxed)
 Emotion of the sender & receiver (e.g, speaking
clearly, enthusiastic)

46. Click

47.  Presentation skills include planning, preparation
& delivery of the message
 Making a formal speech is one form of
presentation
 Presentation skills can be broadly categorized
into physical oral, & electronic

48.  Success in life depends on presenting ideas in an
appropriate manners
 Look at the eyes of audience & speak in a
natural, conversational voice
 Appropriate voice will make the presentation effective
and interesting
 Ask for feed back from your audience about your
presentation & change accordingly
 In presentation especially, stop occasionally to ask the
audience understand what you have said

49. Click

50. People of either gender, different age
groups, qualification, status & skills work as a
team with a common objective of accomplishing
the task
 The success of any organization largely depends
on in the coordinated efforts of its employees
 It mainly refers to the agreeableness & co-
operation among the team members

51. Click

52.  Man is a social animal & his success in life
largely depends on his relationship & interaction
with others
 We must respect the views & sentiments of
others.
 When we want to differ their views, we must
very politely give hints to them without
wondering their feelings

53. WHAT IS INTERPERSONAL SKILL?
 Effectively translating and conveying
information.
 Being able to accurately interpret other people's
emotions.
 Being sensitive to other people's feelings.
 Calmly arriving at resolutions to conflict.
 Avoiding gossip.
 Being polite

54. Click

55.  Professional ethics is the need of the hour in India
 When a person is at the work spot, he must think of
his work only
 He must put his heart & soul into the work
 Each employee is a organic part of the organization &
must strive to contribute his mite to the successful
functioning of the organization