1. Curriculum Vitae
Personal data:
• Name: Mohamed Ahmed Mohamed Abd-Allah
• Date of birth: 18/05/1990.
• Address: Alexandria, Egypt.
• Phone Number: +2 0122 888 4994.
• Marital status: Single.
• Nationality: Egyptian.
• Military status: Exemption.
• E-mail: Mohamed.elmasry49991@gmail.com
Academic Qualifications:
•Bachelor of Tourism & hotels.
Grade: Excellent.
Graduation Year: 2011.
Department: Tourism studies.
Experience:
• Sentido Palm Royale Soma bay resort (October 2016 – Present)
(Front Office Shift leader)
• Tolip Royale hotel Alexandria (Sep 2015 till Sep 2016)
(Front desk agent)
• Rhapsody travel & shipping agency (Oct 2012 – Aug 2015)
(Cruise Ships’ Operation supervisor)
• Palme Royale soma bay resort (June 2012 – Sept 2012)
(Front desk agent)
• Lotus bay resort (Sept 2011 _ May 2012)
(Front desk agent)
Languages:
• Arabic: Mother Language.
• English: Very good.
Computer Skills:
• Microsoft Office.
• PMS Opera V. 4
2. Job Descriptions:
- Registers guests into the hotel, ensuring all relevant details are obtained on the registration
card while adhering to the hotel’s credit policy and such details are recorded in the hotel’s
computer system.
- Controls guest room moves to ensure all departments are notified using the correct forms.
- Maintains guest accounts and charge records, back-ups are cleared on a daily basis.
- Attends to guest queries and complaints in as far as he/she is capable, and then refer them to
the Reception Manager or Duty Manager.
- Checks correspondence and guest histories of all arrivals for the day.
- Maintains control of guest room keys.
- Prints registration cards for same day reservations.
- Makes sure all departure with account to company have supporting documents attached.
- Solicits Guest Satisfaction Surveys and pass them onto the Guest Relations Manager or the
Duty Manager.
- Remains up to date with all rates, packages and promotions being offered by the hotel.
- Be up to date with all F& B activities, theme evenings, entertainment and costs, opening times,
theme evenings and promotions for the hotel.
- Audits cashier duties on a daily basis, solving all discrepancies related to Receptionist / Cashier,
reported from Accounts Department.
- Reviews and plan for the day's current status of arrivals, departures, discrepant rooms and the
projected day's occupancy
- Executes and resolve room discrepancies periodically during shift.
- Offers luggage assistance upon check-out and request guest comments, if any, about their
stay.
- Maintains Reception Log book for detailed handover.
- Resolve guest complaints.
- Responds to guest inquiries.
- Register and assign rooms to guests.
Personality:
- Work under pressure.
- Good dealing with people.
- Friendly.
- Work in team.
- Intelligent.
References:
Mohamed Mostafa
Duty Manager (Tolip Royale hotel Alexandria) +2 0122 488 2214
Islam Hamdy
Night Manager (Sentido Palm Royale soma bay resort) +2 0106 728 4821
Ahmed Galal
Operation manager (Rhapsody travel and shipping agency) +2 0100 003 2745
Yours sincerely,
Mohamed Ahmed
