Organization / Workplace

Location

Occupation

Industry

NGO / Public Service

About

Main Duties and Responsibilities: Dealing with bookings by phone, e-mail, letter, fax or walk-ins Completing procedures when guests arrive and leave Assigning rooms and handing out keys Preparing bills and taking payments Taking and passing on messages to guests Dealing with special requests from guests (like booking theatre tickets or storing valuable items) Answering questions about what the hotel offers and the surrounding area Dealing with complaints or problems Represents the hotel to the guest throughout all stages of the guest's stay. Determinates a guest's reservation status and identifies how long the guest will stay. Accommodating special requests whenever possible. Verifi...